HP Color LaserJet Enterprise MFP 6800dn Printer (6QN35A)
HP Color LaserJet Enterprise MFP 6800dn Printer (6QN35A)

HP Color LaserJet Enterprise MFP 6800dn Printer (6QN35A)

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Brands:Hp

HP Color LaserJet Enterprise MFP 6800 – DN Transactional CometRed Catalog VisID Front
Customizable and scalable solutions 3
Flexible printer configurations and easy to scale solutions to meet evolving workforce needs and optimize workflows.

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Fast and seamless digitization
A powerful collaboration hub, making document digitization easier with incredibly fast scanning and cloud-based solutions.

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Everything you expect from an office printer
Advanced workflow solutions coupled with copier capabilities makes this fully featured A4 printer the best choice for all your workgroup needs.

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Always on guard with HP Wolf Security
HP Wolf Enterprise Security provides the world’s most secure printing that protects, detects, and adapts to new threats. We keep trouble out so you can keep your business running.

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Description

HP Color LaserJet Enterprise MFP 6800dn Printer (6QN35A)

HP Color LaserJet Enterprise MFP 6800dn Printer (6QN35A) All tech specs
Functions Print, copy, scan, fax (optional)
Print speed black (ISO, letter) Up to 55 ppm 1
Print speed black (ISO, A4) Up to 52 ppm 1
Print speed color (ISO) Up to 55 ppm 1
Print Speed Color (ISO) Up to 52 ppm 1
First page out black (letter, ready) As fast as 6.0 sec 2  ( 2 Measured using ISO/IEC 17629. For more information see https://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.)
First page out black (A4, ready) As fast as 6.2 sec 2  ( 2 Measured using ISO/IEC 17629. For more information see https://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.)
First page out color (letter, ready) As fast as 6.5 sec 2  ( 2 Measured using ISO/IEC 17629. For more information see https://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.)
First page out color (A4, ready) As fast as 6.8 sec 2 ( 2 Measured using ISO/IEC 17629. For more information see https://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.)
Duplex printing Automatic
Duty cycle (monthly, letter) Up to 100,000 pagesUp to 100,000 pages (HP recommends that the number of printed pages per month be within the stated range for optimum device performance, based on factors including supplies replacement intervals and device life over an extended warranty period.)
Duty cycle (monthly, A4) Up to 100,000 pages (HP recommends that the number of printed pages per month be within the stated range for optimum device performance, based on factors including supplies replacement intervals and device life over an extended warranty period.)
Recommended monthly page volume 2000 to 14,000 (HP recommends that the number of printed pages per month be within the stated range for optimum device performance, based on factors including supplies replacement intervals and device life over an extended warranty period.)
Print quality black (best) Up to 1200 x 1200 dpi
Print quality color (best) Up to 1200 x 1200 dpi
Print languages HP PCL 6; HP PCL 5c; HP postscript level 3 emulation, native PDF printing (v 1.7), URF (AirPrint)
Print technology Laser
Connectivity, standard 1 SuperSpeed USB 3.0 (device); 1 SuperSpeed USB 3.0 (host); 1 Hi-Speed USB 2.0 (host); 1 Gigabit Ethernet 10/100/1000T network; 1 Hardware Integration Pocket 2nd generation (HIP2)
Connectivity, optional HP Jetdirect 3100w BLE/NFC/Wireless Accessory 3JN69A; HP Jetdirect LAN Accessory 8FP31A
Mobile printing capability Apple AirPrint™; Mopria™ Certified; NFC Touch-to-print (optional)
Network capabilities Yes, via HP Jetdirect Ethernet embedded print server (standard) which supports: 10Base-T, 100Base-Tx, 1000Base-T; 802.3az (EEE) support on Fast Ethernet and Gig Links; IPsec (standard); 802.11a/b/g/n wireless networking (optional); Microsoft Universal Print (MUP) support
Wireless capability No, Optional wireless direct
Minimum System Requirements for Macintosh 2 GB available hard drive space; Internet connection; or USB port; Internet browser. For additional OS hardware requirements see apple.com;
Minimum System Requirements 2 GB available hard disk space; Internet connection; or USB port; Internet browser. For additional OS hardware requirements see microsoft.com;
Digital sending standard features Embedded OCR; scan to Onedrive; scan to Onedrive for Business; scan to Sharepoint Online, scan to Email; scan to network folder; scan to USB drive; scan to SharePoint; scan to FTP; scan to sFTP; scan to LAN fax; scan to Internet Fax; local address book; SMTP over SSL; automatically detect color/monochrome; high compression PDF; image adjustments (darkness, contrast, background cleanup, sharpness); optimize text/picture (text, mixed, printed picture, photograph); content orientation; scan mode (book, 2-sided ID); erase edges; auto page crop; job build; image preview; blank page suppression; automatically straighten
Display 8.0 in (20.3 cm) Color Graphics Display (CGD) with touchscreen; rotating (adjustable angle) display
Processor speed 1.6 GHz
Maximum Memory 6 GB

 
Memory 6 GB
Internal Storage Standard, minimum 500 GB HDD; Optional, 256 GB SSD (via CTO)
Storage 500 GB hard disk drive
Capacity 500 GB
Compatible Operating Systems Windows 11; Windows 10; Windows Client OS; Android; iOS; Mobile OS; macOS 10.15 Catalina; macOS 11 Big Sur; macOS 12 Monterey; Linux; Citrix; Chrome OS (Citrix Ready Kit Certification – Up to Citrix Server 7.18 for more information see)
Paper handling input, standard 550-sheet input tray, 100-sheet multi-purpose tray
Paper handling input, optional optional 550-sheet input trays (up to 3), optional 2,100-sheet high capacity input
Finished output handling Sheet fed
Media types Paper (plain, light, intermediate, light bond, bond, recycled, mid-weight, heavy, mid-weight glossy, heavy glossy, extra heavy, extra heavy glossy, cardstock, card glossy), color transparency, labels, letterhead, envelope, preprinted, prepunched, colored, rough, opaque film, user-defined
Media sizes supported Tray 1: A4, A5, A6, RA4, B5, B6, 16k, 10 x 15 cm, Oficio, postcards (JIS single and double) envelopes (DL, C5, B5, C6); Tray 2, optional 1×550-sheet feeders: A4, A5, A6, RA4, B5, B6, 10 x 15 cm, Oficio, 16k, Dpostcard (JIS); optional 2,100-sheet high-capacity feeder: A4; A5 (with optional accessory)
Media sizes, custom Tray 1: 64 x 127 to 216 x 1200 mm; Tray 2, optional 1×550-sheet feeders: 101 x 148 to 216 x 356 mm; optional 2,100-sheet high-capacity feeder: custom sizes not supported in this tray
File Format Supported Hi-Compression PDF; PDF; MTIFF; TIFF; PDF/A; XPS; JPEG
Scanner type Flatbed ; ADF
Scan file format JPEG; TIFF; MTIFF; XPS; PDF; PDF/A; High-Compression PDF; High-Compression PDF/A; Searchable PDF (OCR); Searchable PDF/A (OCR); High-Compression Searchable PDF (OCR); High-Compression Searchable PDF/A (OCR) 3 ( 3 For Scan software, we support: Windows (JPG, RAW(BMP), PDF, TIFF, PNG, RTF) and Mac (JPG, JPG-2000, TIFF, PNG, PDF, Searchable PDF, RTF, TXT). OCR requires HP FutureSmart 5.8.1.1 or later.)
Enhanced scanning resolution Up to 600 dpi
Scan resolution, optical Up to 600 dpi
Scan resolution, hardware Up to 600 x 600 dpi
Scan size (ADF), maximum 215.9 x 863.6 mm
Scan size (ADF), minimum 68 x 127 mm
Scan size, maximum 216 x 356 mm
Scan speed (normal, A4) Up to 76 ppm/152 ipm (b&w), up to 76 ppm/152 ipm (color) 4
Scan speed duplex (normal, A4) Up to 152 ipm (b&w), up to 152 ipm (color) 4
Scan speed duplex (normal, letter) Up to 160 ipm (b&w), up to 160 ipm (color) 4
Scan speed (normal, letter) Up to 80 ppm/160 ipm (b&w), up to 80 ppm/160 ipm (color) 4
Automatic document feeder capacity Standard, 150 sheets
Duplex ADF scanning Yes
Scan technology Charge Coupled Device (CCD) Flatbed; Contact Image Sensor (CIS) ADF
Copy Speed Black (maximum, A4) First Copy Out from Ready and Simplex Copy Speed measured using ISO/IEC 29183, Duplex Copy Speed measured using ISO/IEC 24735, excludes first set of test documents. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application and document complexity.
Copy speed (black, normal quality, A4) Up to 52 cpm
Copy speed (color, normal quality, A4) Up to 52 cpm
Copy resolution (black text) Up to 600 x 600 dpi
Copy resolution (color text and graphics) Up to 600 x 600 dpi
Copies, maximum Up to 9999
Copy reduce / enlarge settings 25 to 400%
Copier settings Book Copy; Booklet; Build Job; Collation; Color; Content orientation; Copy preview; Darkness control; Default Original Size; Edge Erase; Edge-to-Edge; ID Copy; Image adjustment; Job build; N or Z-ordering; Number of Copies; N-up; Original Size; Original Type; Paper Size; Paper Source; Paper type; Photo; Save Current Settings; Text; Text/Photo; Tray Selection; Two-sided copy; Watermark; reduce/enlarge; Scan mode (book, 2-sided ID); Stamps; Image overlay; Image preview; Paper selection; Scan to job storage; Automatically strainghten; Automatically detect color/monochrome
Faxing Optional
Fax transmission speed (letter) 3 sec per page
Fax Transmission Speed Up to 33.6 kbps 5 ( 5 Based on standard ITU-T test image #1 at standard resolution. More complicated pages or higher resolution will take longer and use more memory.)
Fax Resolution Black (best) Up to 300 x 300 dpi
Fax Broadcast Locations 0
Fax memory Up to 1000 pages
Fax Speed Dials, Maximum Number Up to 1000 numbers
Power consumption 717 watts (Printing/Copying), 63.4 watts (Ready), 1.1 watts (Sleep), 0.1 watts (Auto Off/Manual On), 0.1 watts (Manual Off) (Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty.)
Power Input voltage: 100V to 127V nominal (+/-10%), 50 – 60Hz nominal (+/- 3Hz), 12 A; Input voltage: 220 V to 240V nominal, (+/-10%) 50 – 60Hz nominal (+/- 3Hz), 6 A
Operating humidity range 10 to 80% RH
Recommended operating humidity range 30 to 70% RH
Operating temperature range 10 to 32.5°C
Operating temperature range 50 to 91°F
Blue Angel compliant Yes, Blue Angel DE-UZ 219—only ensured when using Original HP supplies 6 ( 6 Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty. Energy Star value typically based on measurement of 115V device and 230V for Blue Angel.)
Typical electricity consumption (TEC) number 0.709 kWh/week (Energy Star 3.0); 0.659 kWh/week (Blue Angel)
Energy savings feature technology HP Auto-On/Auto-Off Technology; Instant-on Technology; Instant-on Copy
Ecolabels CECP; IT ECO Declaration; Blue Angel; EPEAT® Gold registered; SEPA; KOECO; ENERGY STAR® certified ( 7 EPEAT® registered where applicable. EPEAT registration varies by country. See https://www.epeat.net for registration status by country.)
Energy star certified Yes
Safety IEC 60950-1:2005 +A1:2009 +A2:2013 (International); IEC 62368-1:2014; EN 62368-1:2014(EU); EN 60825-1:2014 +A11:2021/IEC 60825-1:2014 (Class 1 Laser Product); EN 62479:2010/IEC 62479:2010; IEC 62471:2006 / EN 62471:2008; Low Voltage Directive 2014/35/EU with CE Mark (Europe); GS Certificate (Germany, Europe); UL/cUL Listed and UC CoC (US/Canada); UL62368-1 2nd Ed. 2014-12-01, CSA C22.2 No. 62368-1-14, 2nd Ed.; Compliance with Laser safety standards 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser notice No. 56, Dated May 8, 2019; Other safety approvals as required by individual countries.
Security management Identity management: Kerberos authentication; LDAP authentication; 1000 user PIN codes; optional HP and 3rd party advanced authentication solutions (e.g.; badge readers); Network: IPsec/firewall with Certificate; Pre-Shared Key; and Kerberos authentication; Supports WJA-10 IPsec configuration Plug-in; 802.1X authentication (EAP-PEAP; EAP-TLS); SNMPv3; HTTPS; Certificates; Access Control List; Data: Storage Encryption; Encrypted PDF & Email (uses FIPS 140 validated cryptographic libraries from Microsoft); Secure Erase; SSL/TLS (HTTPS); Encrypted Credentials; Device: Security lock slot; USB port disablement; hardware integration pocket for security solutions; Hardware-based Memory ShieldTM with Control Flow Integrity (CFI) in-device monitoring for attacks; SureStart Secure Boot – BIOS Integrity Checking with self-healing capability; Whitelisting – loads only known good code (DLLs, EXEs, …); Security management: Compatible with Device Security Syslog Messages processed and accessable in Arcsight and Splunk SIEMs
Security HP Access Control; HP Advance; HP card readers; HP Secure Print and Insights
Dimensions (W x D x H) 500 x 460 x 651 mm 8
Maximum dimensions (W x D x H) 860 x 820 x 896 mm 8
Weight ~42.2 kg (with supplies)
What’s in the box HP Color LaserJet Enterprise MFP 6800dn Printer; HP Black Original LaserJet Toner Cartridge (~9,000 yield), HP Cyan, Magenta and Yellow Original LaserJet Toner Cartridges (~6,000 yield each) (toner cartridges installed); Documentation (Hardware Install Guide); Power cord 9
Print Cartridges/Bottle, Number 4 (1 each black, cyan, magenta, yellow)
Replacement cartridges HP 213A Black Original LaserJet Toner Cartridge (~3,500 pages) W2130A; HP 213A Cyan Original LaserJet Toner Cartridge (~3,000 pages) W2131A; HP 213A Yellow Original LaserJet Toner Cartridge (~3,000 pages) W2132A; HP 213A Magenta Original LaserJet Toner Cartridge (~3,000 pages) W2133A; HP 213X High Yield Black Original LaserJet Toner Cartridge (~9,000 pages) W2130X; HP 213X High Yield Cyan Original LaserJet Toner Cartridge (~6,000 pages) W2131X; HP 213X High Yield Yellow Original LaserJet Toner Cartridge (~6,000 pages) W2132X; HP 213X High Yield Magenta Original LaserJet Toner Cartridge (~6,000 pages) W2133X; HP 213Y Extra High Yield Black Original LaserJet Toner Cartridge, (~18,000 pages) W2130Y; HP 213Y Extra High Yield Cyan Original LaserJet Toner Cartridge (~12,000 pages) W2131Y; HP 213Y Extra High Yield Yellow Original LaserJet Toner Cartridge (~12,000 pages) W2132Y; HP 213Y Extra High Yield Magenta Original LaserJet Toner Cartridge (~12,000 pages) W2133Y; HP 217Z Ultra Yield Black Original LaserJet Toner Cartridge (~32,000 pages) W2170Z; HP 217Z Ultra Yield Cyan Original LaserJet Toner Cartridge (~24,000 pages) W2171Z; HP 217Z Ultra Yield Yellow Original LaserJet Toner Cartridge (~24,000 pages) W2172Z; HP 217Z Ultra Yield Magenta Original LaserJet Toner Cartridge (~24,000 pages) W2173Z   10 ( 10 Declared yields based on ISO/IEC 19798 and continuous printing. Actual yields vary considerably based on images printed and other factors. For details see https://www.hp.com/go/toneryield)
Manufacturer Warranty One-year, next-business day, onsite warranty. Warranty and support options vary by product, country and local legal requirements. Go to http://hp.com/support to learn about HP award winning service and support options in your region.

Additional information

Weight 43 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
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Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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