Canon Imagerunner ADVANCE DX C3822i MFP

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Brands:Lenovo

The Canon imageRUNNER ADVANCE DX C3822i is a medium sized, full colour, laser multifunctional printer. It is optimised for use in a workgroup setting. Canon printers offer consistent and high-quality print output with innovative technologies and a focus on productivity. Print speeds of up to 22 pages per minute, ideal for medium-sized offices and workgroups.

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Description

Main Unit

Machine Type A3 Colour Laser Multifunctional
Core Function Print, Copy, Scan, Send, Store and Optional Fax
Processor Canon Dual Custom Processor (Shared)
Control Panel 10.1″ TFT LCD WSVGA Colour Touch Panel
Memory Standard: Main CPU: 2 GB
Image Processing CPU: 1 GB + 0.5 GB*1
Storage Standard: (SSD) 256 GB
Optional: (SSD) 1 TB
Interface Connection NETWORK
Standard: 1000Base-T/100Base-TX/10Base-T, Wireless LAN (IEEE 802.11 b/g/n)
Optional: NFC, Bluetooth Low Energy

OTHERS
Standard: USB 2.0 (Host) x1, USB 3.0 (Host) x1, USB 2.0 (Device) x1
Optional: Serial Interface, Copy Control Interface
Paper Supply Capacity (A4, 80 gsm) Standard: 1,200 sheets
100-sheet Multi-purpose tray
550-sheet Paper cassette x 2,

Maximum: 2,300 sheets (with Cassette Feeding Unit-AW1)
Paper Output Capacity (A4, 80 gsm) Standard: 250 sheets
Maximum: 3,450 sheets (with Staple Finisher-AE1 or Booklet Finisher-AE1 and Copy Tray-T1)
Finishing Capabilities*2 Standard: Collate, Group
With options: Collate, Group, Offset, Staple, Saddle Stitch, Hole Punch, ECO-Staple, Staple-On-Demand
Supported Media Types Multi-purpose tray: Thin, Plain, Heavy*3, Recycled, Coated*3, Colour, Tracing, Bond, Transparency, Label, Pre-punched, Letterhead, Envelope

Upper Cassette: Thin, Plain, Heavy, Recycled, Colour, Bond, Transparency, Pre-punched, Letterhead, Envelope

Lower Cassette: Thin, Plain, Heavy, Recycled, Colour, Bond, Transparency, Pre-punched, Letterhead, Envelope*4
Supported Media Sizes Multi-purpose tray:
Standard size: SRA3, A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R, Foolscap, India legal, F4A
Custom size: 98.4 x 139.7 mm to 320.0 x 457.2 mm
Free size: 100.0 x 148.0 mm to 304.8 x 457.2 mm
Envelopes: COM10 No.10, Monarch, DL, ISO-C5
Envelope custom size: 98.0 x 98.0 mm to 320.0 x 457.2 mm

Upper Cassette:
Standard size: A4, A5, A5R, A6R, B5
Custom Size: 105.0 x 148.0 mm to 297.0 x 215.9 mm
Envelopes: ISO-C5

Lower Cassette:
Standard size: A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R
Custom Size: 105.0 x 148.0 mm to 304.8 x 457.2 mm
Envelopes*4: COM10 No.10, Monarch, DL
Supported Media Weights Multi-purpose tray: 52 to 300 gsm*3
Upper/Lower Cassette: 52 to 256 gsm
Duplex: 52 to 220 gsm
Warm-up Time
(Quick start mode: ON)		 Quick Startup Mode: 4 seconds or less*5
From Sleep Mode: 10 seconds or Less
From Power On: 10 seconds or less*6
Dimensions (W x D x H) With Platen Cover-Y3: 565 x 692 x 788 mm
With Single Pass DADF-C1: 565 x 722 x 897 mm
With DADF-BA1: 565 x 719 x 891 mm
Installation Space (W x D) Basic:
978 x 1,119 mm (with Single Pass DADF-C1 + right cover open + Multi-purpose tray extension extended + paper cassette open)
978 x 1,116 mm (with DADF-BA1 + right cover open + Multi-purpose tray extension extended + paper cassette open)

Fully Configured:
1,651 x 1,119 mm (with Single Pass DADF-C1 + Staple Finisher-AE1/Booklet Finisher-AE1 + Copy Tray-T1 extension extended + paper cassette open
1,651 x 1,116 mm (with DADF-BA1 + Staple Finisher-AE1/Booklet Finisher-AE1 + Copy Tray-T1 extension extended + paper cassette open)
Weight With Platen Cover-Y3: Approx. 72 kg*7
With DADF-BA1: Approx. 79 kg*7
With Single Pass DADF-C1: Approx. 85 kg*7

Print

Print Speed (BW and CL, 1-sided) iR-ADV DX C3835i:
Up to 35 ppm (A4, A5, A5R, A6R), Up to 17 ppm (A3), Up to 23 ppm (A4R)

iR-ADV DX C3830i:
Up to 30 ppm (A4, A5, A5R, A6R), Up to 15 ppm (A3), Up to 20 ppm (A4R)

iR-ADV DX C3826i:
Up to 26 ppm (A4, A5, A5R, A6R), Up to 15 ppm (A3), Up to 20 ppm (A4R)

iR-ADV DX C3822i:
Up to 22 ppm (A4, A5, A5R, A6R), Up to 15 ppm (A3), Up to 20 ppm (A4R)
Print Resolution (dpi) 1,200 × 600,
1,200 × 1,200 (half-speed)
Page Description Languages Standard: UFR II, PCL6
Optional: Adobe® PostScript® 3™
Direct Print (RUI) Supported file types: PDF, EPS, TIFF/JPEG, and XPS
Printing from Mobile and Cloud Application AirPrint, Mopria, Canon PRINT Business, uniFLOW Online and Universal Print
Fonts PS fonts: 136 Roman
PCL fonts: 93 Roman, 10 Bitmap fonts, 2 OCR fonts, Andalé Mono WT J/K/S/T*8 (Japanese, Korean, Simplified and Traditional Chinese), Barcode fonts*9
Operating System UFRII: Windows® 8.1 / 10 / Server 2012 / Server 2012 R2 / Server 2016 / Server 2019, Mac OS X (10.11 or later)

PCL: Windows® 8.1 / 10 / Server 2012 / Server 2012 R2 / Server 2016 / Server2019

PS: Windows® 8.1 / 10 / Server 2012 / Server 2012 R2 / Server 2016 / Server 2019, Mac OS X (10.11 or later)

PPD: Windows® 8.1 / 10, Mac OS X (10.11 or later)

Copy

Scan

Type Standard: Colour Flatbed Scan Unit
Optional: Platen Cover-Y3, Single Pass DADF-C1*10 or DADF-BA1 [2-sided to 2-sided (Automatic with DADF)]
Document Feeder Paper Capacity (80 gsm) Single Pass DADF-C1: up to 200 Sheets
DADF-BA1: up to 100 Sheets
Acceptable Originals and Weights Platen: Sheet, Book, and 3-Dimensional Objects

Document Feeder media weight:
Single Pass DADF-C1:
1-sided scanning: 38 to 220 gsm (BW, CL)
2-sided scanning: 38 to 220 gsm (BW, CL)
*An acceptable weight of A6R or smaller is 50 to 220gsm.

DADF-BA1:
1-sided scanning: 38 to 128 gsm (BW), 64 to 128 gsm (CL)
2-sided scanning: 50 to 128 gsm (BW), 64 to 128 gsm (CL)
Supported Media Sizes Platen max. scanning size: 297.0 x 431.8 mm

Single Pass DADF-C1:
A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R, B6R,
Custom size: 69.9 x 139.7 mm to 304.8 x 431.8 mm

DADF-BA1:
A3, A4, A4R, A5, A5R, B4, B5, B5R, B6,
Custom size: 139.7 x 128 mm to 297.0 x 431.8 mm
Scan Speed (ipm: BW/CL, A4) Single Pass DADF-C1:
1-sided Scanning: 135/135 (300 x 300 dpi, send), 80/80 (600 x 600 dpi, copy)
2-sided Scanning: 270/270 (300 x 300 dpi, send), 160/90 (600 x 600 dpi, copy)

DADF-BA1: 1-sided Scanning: 70/70 (300 x 300 dpi, send), 51 /51 (600 x 600 dpi, copy)
2-sided Scanning: 35/35 (300 x 300 dpi, send), 25.5 /25.5 (600 x 600 dpi, copy)
Scan Resolution (dpi) Scan for Copy: 600 x 600
Scan for Send: (Push) 600 x 600 (SMB/FTP/WebDAV/IFAX), (Pull) 600 x 600
Scan for Fax: 600 x 600
Pull Scan Specifications Colour Network ScanGear2. For both TWAIN and WIA.

Supported OS: Windows® 8.1 / 10 / Server 2012 / Server 2012 R2 / Server 2016

Send

Fax

Maximum Number of Connection Lines 2
Modem Speed Super G3: 33.6 kbps
G3: 14.4 kbps
Compression Method MH, MR, MMR, JBIG
Resolution (dpi) 400 x 400 (Ultra Fine), 200 x 400 (Super Fine), 200 x 200 (Fine), 200 x 100 (Normal)
Sending and Receiving Size Sending: A3, A4, A4R, A5*11, A5R*11, B4, B5*12, B5R*11
Receiving: A3, B4, A4, A4R, A5R, B5, B5R
Fax Memory Up to 30,000 pages (2,000 jobs)
Speed Dials Max. 200
Group Dials / Destinations Max. 199 dials
Sequential Broadcast Max. 256 addresses
Memory Backup Yes

Store

Box (Number supported) 100 User Inboxes
1 Memory RX Inbox
50 Confidential Fax Inboxes
Maximum 10,000 Pages (2,000 jobs) Stored
Advanced Box Communication Protocol: SMB or WebDAV
Supported Client PC: Windows® 8.1/10
Concurrent Connections (Max.): SMB: 64, WebDAV: 3
Advanced Box Available Disc Space Approx. 16 GB (Standard)
Approx. 480 GB (with option)

Security

Authentication and Access Control User Authentication (Picture Login, Picture and PIN Login, Card Login, Username and Password Login, Function Level Login, Mobile Login),
Department ID Authentication (Department ID and PIN Login, Function Level Login),
uniFLOW Online Express (PIN Login, Picture Login, Picture and PIN Login, Card Login, Card and PIN Login, Username and Password Login, Department ID and PIN Login, Function Level Login),
Access Management System (Access Control)
Document Security Print Security (Secure Print, Encrypted Secure Print, Forced Hold Printing, uniFLOW Secure Print*13), Receive Data Security (Confidential Fax Inbox Forwarding Received Documents Automatically),
Scan Security (Encrypted PDF, Device Signature PDF/XPS, User Signature PDF/XPS, Adobe LiveCycle® Rights Management ES2.5 Integration),
BOX Security (Mail Box Password Protected, Advanced Box Access Control),
Send Data Security (Setting for requesting password input per transmission, Restricted E-mail/File send functions, Confirming FAX number, Allow/Restrict Fax Driver Transmissions, Allow/Restrict Sending from History, S/MIME Support), Document Tracking (Secure Watermark)
Network Security TLS 1.3, IPSec, IEEE802.1X authentication, SNMP V3.0, Firewall Functionality (IP/MAC Address Filtering), Dual Network Support (Wired LAN/Wireless LAN, Wired LAN/Wired LAN), Disabling Unused Functions (Enabling/Disabling Protocols/Applications, Enabling/Disabling Remote UI, Enabling/Disabling USB Interface), Communication Line Separation (G3 FAX separation, USB Port, Scan and Send -Virus Concerns for E-mail Reception)
Device Security Protecting SSD Data [SSD Data Encryption (FIPS140-2 Validated), SSD Lock], Standard SSD Initialize, Trusted Platform Module (TPM), Job Log Conceal Function, Protecting MFP Software Integrity, Checking MFD Software Integrity (Verify System at Startup, Runtime Intrusion Detection), Common Criteria Certification (HCD-PP) (pending confirmation)
Device Management and Auditing Administrator Password, Digital Certificate And Key Management, Audit Log,
Cooperating with External Security Audit System (Security Information and Event Management), Image Data Logging, Security Policy Setting

Environmental

Operating Environment Temperature: 10 to 30 ºC
Humidity: 20 to 80 % RH (Relative Humidity)
Power Source 220-240 V 50/60 Hz 5 A
Power Consumption Maximum: Approx. 1,500 W
Standby: Approx. 40.7 W*14
Sleep mode: Approx. 0.8 W*15

Consumables

Software and Printer Management

Paper Supply Options

Hardware Accessories

Card Readers Copy Card Reader-F1
Copy Card Reader Attachment-B7
IC Card Reader Box for Numeric Keypad-A1
Others Utility Tray-B1
Numeric Keypad-A2
Media Adjustment Kit-A1

Security Options

Data Security 1 TB SSD-A1
Memory Mirroring Kit-A1
250 GB SSD-A1 (usage with Memory Mirroring Kit-A1)

System and Controller Options

Other Options

 

  1. Reserved for image processing.
  2. Finishing capabilities vary depending on the options connected.
  3. SRA3 is unsupported for Coated (257-300 gsm) and Heavy (257-300 gsm) paper.
  4. Envelope Feeder Attachment A (standard) is required.
  5. Time from device power-on to when the copy icon appears and is enabled to operate on the touch panel display.
  6. Time from device power-on, until copy ready (not print reservation).
  7. including NPG-67 Toner BK/C/M/Y.
  8. Optional PCL International Font Set-A1 is required.
  9. Optional Barcode Printing Kit-D1 is required.
  10. Detect Feeder Multi Sheet Feed is supported.
  11. Sent as A4.
  12. Sent as B4 short.
  13. Requires uniFLOW Online/uniFLOW.
  14. Reference value: measured one unit.
  15. 0.8W sleep mode is not available in all circumstances due to certain settings.

 

 Please refer to individual country / region websites and respective sales offices for product availability.
 Specifications, availability and terms of offers may change without notice.
 Products / Services may be manufactured by and/or supplied to us by third party manufacturers / suppliers for distribution / resale (non-Canon brand products).

Additional information

Weight 90 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

General Inquiries

There are no inquiries yet.

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