Apple iPad Mini (A17 Pro): 512GB – Wi-Fi + Cellular

1,550,000.00 inc Vat (1,666,250.00)

Brands:Apple

• BUILT FOR APPLE INTELLIGENCE — Apple Intelligence is the personal intelligence system that helps you write, express yourself and get things done effortlessly. With groundbreaking privacy protections, it gives you peace of mind that no one else can access your data — not even Apple. Coming this December.1

• 8.3-INCH LIQUID RETINA DISPLAY 2 — The gorgeous Liquid Retina display features advanced technologies like P3 wide colour, True Tone and ultra low reflectivity, which make everything look stunning.

• PERFORMANCE AND STORAGE — The A17 Pro chip delivers powerful performance and ultra-fast graphics for gaming. And with all day battery life,5 iPad mini is always ready for any task or project. Storage starting at 128GB for all your apps, music, movies and more.6

• IPADOS + APPS — iPadOS makes iPad more productive, intuitive and versatile. With iPadOS, run multiple apps at once, use Apple Pencil to write in any text field with Scribble, and edit and share photos. iPad mini comes with essential apps like Safari, Messages and Keynote, with over a million more apps available on the App Store.

• APPLE PENCIL AND SMART FOLIO — Apple Pencil Pro transforms iPad mini into an immersive drawing canvas and the world’s best note taking device. Apple Pencil (USB-C) is also compatible with iPad mini. To protect your iPad mini and easily prop it up, you can use the slim Smart Folio covers, available in four colours. Accessories sold separately.

• ADVANCED CAMERAS — iPad mini features a 12MP Ultra Wide front camera that supports Centre Stage for videoconferencing and selfies. The 12MP Wide back camera with True Tone flash is perfect for document scanning, capturing photos and 4K videos.

• CONNECTIVITY — Wi Fi 6E gives you fast wireless connections for quick transfers of photos, documents and large video files.3 And when you’re away from Wi Fi, superfast 5G gives you the flexibility to stay connected in more places.4 Get faster USB C speeds with the USB C connector.

• UNLOCK AND PAY WITH TOUCH ID — Touch ID is built into the top button, so you can use your fingerprint to unlock your iPad, sign in to apps and make payments securely with Apple Pay.

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Description

iPad_mini_A17_Pro_Wi-Fi_Lineup_Print__USEN

iPad mini (A17 Pro) – Tech Specs

Year introduced: 2024

Identify your iPad model

Finish

  • Blue

  • Purple

  • Starlight

  • Space Gray

Capacity1

  • 128GB

  • 256GB

  • 512GB

Size and Weight2

Wi-Fi models

  • Height: 7.69 inches (195.4 mm)

  • Width: 5.3 inches (134.8 mm)

  • Depth: 0.25 inch (6.3 mm)

  • Weight: 0.65 pound (293 grams)

Wi-Fi + Cellular models

  • Height: 7.69 inches (195.4 mm)

  • Width: 5.3 inches (134.8 mm)

  • Depth: 0.25 inch (6.3 mm)

  • Weight: 0.66 pound (297 grams)

Buttons and Connectors

121456-ipad-mini-a17-pro-portimage-1121456-ipad-mini-a17-pro-portimage-2
  1. Volume buttons

  2. Front camera

  3. Top button/Touch ID

  4. Rear camera

  5. Flash

  6. USB-C connector

  7. Magnetic connector for Apple Pencil

In the Box

  • iPad mini (A17 Pro)

  • USB-C Charge Cable (1 meter)

  • 20W USB-C Power Adapter

Display

Liquid Retina display

  • LED backlit Multi-Touch display with IPS technology

  • 2266-by-1488 resolution at 326 ppi

  • Wide color (P3)

  • True Tone

  • Fingerprint-resistant oleophobic coating

  • Fully laminated

  • Antireflective coating

  • 500 nits brightness

  • Supports Apple Pencil Pro, Apple Pencil (USB‑C)

  • Apple Pencil hover

The iPad mini display has rounded corners. When measured diagonally as a rectangle, the screen is 8.3 inches. Actual viewable area is less.

Chip

  • A17 Pro chip

  • 6-core CPU with 2 performance cores and 4 efficiency cores

  • 5-core GPU

  • 16-core Neural Engine

Apple Intelligence3

Built into your iPad, Apple Intelligence is the personal intelligence system that helps you write, express yourself, and get things done effortlessly. With groundbreaking privacy protections, it gives you peace of mind that no one else can access your data — not even Apple.

Camera

  • 12MP Wide camera, ƒ/1.8 aperture

  • Digital zoom up to 5x

  • Five‑element lens

  • True Tone flash

  • Autofocus with Focus Pixels

  • Panorama (up to 63MP)

  • Smart HDR 4

  • Wide color capture for photos and Live Photos

  • Advanced red-eye correction

  • Photo geotagging

  • Auto image stabilization

  • Burst mode

  • Image formats captured: HEIF and JPEG

Video Recording

  • 4K video recording at 24 fps, 25 fps, 30 fps, or 60 fps

  • 1080p HD video recording at 25 fps, 30 fps, or 60 fps

  • 720p HD video recording at 30 fps

  • True Tone flash

  • Slo‑mo video support for 1080p at 120 fps or 240 fps

  • Time‑lapse video with stabilization

  • Extended dynamic range for video up to 30 fps

  • Cinematic video stabilization (4K, 1080p, and 720p)

  • Continuous autofocus video

  • Playback zoom

  • Video formats recorded: HEVC and H.264

Front Camera

  • 12MP Center Stage camera

  • ƒ/2.4 aperture

  • Smart HDR 4

  • 1080p HD video recording at 25 fps, 30 fps, or 60 fps

  • Time‑lapse video with stabilization

  • Extended dynamic range for video up to 30 fps

  • Cinematic video stabilization (1080p and 720p)

  • Wide color capture for photos and Live Photos

  • Lens correction

  • Retina Flash with True Tone

  • Auto image stabilization

  • Burst mode

Video Calling4

  • FaceTime video

  • Center Stage

  • iPad to any FaceTime-enabled device over Wi‑Fi or cellular

Audio Calling4

  • FaceTime audio

  • Relay cellular calls from your nearby iPhone with the Phone app

Speakers

Landscape stereo speakers

Microphones

Dual microphones for calls, video recording, and audio recording

Cellular and Wireless

All models

  • Wi‑Fi 6E (802.11ax) with 2×2 MIMO5

  • Simultaneous dual band

  • Bluetooth 5.3

Wi-Fi + Cellular models

  • 5G (sub‑6 GHz) with 4×4 MIMO

  • Gigabit LTE with 4×4 MIMO

Model A2995:

  • 5G NR (Bands n1, n2, n3, n5, n7, n8, n12, n14, n20, n25, n26, n28, n29, n30, n38, n40, n41, n48, n66, n70, n71, n75, n76, n77, n78, n79)5

  • FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 11, 12, 13, 14, 17, 18, 19, 20, 21, 25, 26, 28, 29, 30, 32, 66, 71)

  • TD-LTE (Bands 34, 38, 39, 40, 41, 42, 48)

  • UMTS/HSPA/HSPA+/DC‑HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)

  • Data only6

  • Wi-Fi calling5

  • eSIM7

Learn more about cellular

For details on 5G and LTE support, contact your carrier and see apple.com/ipad/cellular/networks.

SIM Card

  • eSIM7

  • iPad Mini uses advanced eSIM technology for more convenience and security (not compatible with physical SIM cards)

Location

All models

  • Digital compass

  • Wi-Fi

  • iBeacon microlocation

Wi-Fi + Cellular models

  • GPS/GNSS

  • Cellular

Sensors

  • Touch ID

  • Three-axis gyro

  • Accelerometer

  • Barometer

  • Ambient light sensor

Touch ID

  • Unlock iPad

  • Secure personal data within apps

  • Make purchases from the iTunes Store, the App Store, and Apple Books

Apple Pay

  • Pay with your iPad using Touch ID within apps and on the web

  • Send and receive money in Messages

Siri8

  • Get help with everyday tasks like sending messages, setting reminders, and more

  • Activate hands‑free with only your voice using “Siri” or “Hey Siri,” or use Type to Siri

  • Protected by the strongest privacy of any intelligent assistant

  • Powered by Apple Intelligence, Siri is more natural and helpful

Charging and Expansion

  • USB-C port with support for:

  • Charging

  • DisplayPort

  • USB 3 (up to 10Gb/s)

Display Support

Supports full native resolution on the built-in display at millions of colors

  • Supports one external display with up to 4K resolution at 60Hz

Digital video output

  • Native DisplayPort output over USB-C

  • VGA, HDMI, and DVI output supported using adapters (sold separately)

Video mirroring

  • Up to 4K AirPlay for mirroring, photos, and video out to Apple TV (2nd generation or later) or AirPlay‑enabled smart TV

  • Video mirroring and video out support through USB-C Digital AV Multiport Adapter and USB-C VGA Multiport Adapter (adapters sold separately)

Power and Battery9

All models

  • Built-in 19.3-watt-hour rechargeable lithium-polymer battery

  • Up to 10 hours of surfing the web on Wi‑Fi or watching video

  • Charging via power adapter or USB-C to computer system

Wi-Fi + Cellular models

  • Up to 9 hours of surfing the web using cellular data network

Operating System

iPadOS

iPadOS comes with powerful features and built-in apps designed to take advantage of the unique capabilities of iPad.

Accessibility

Built-in accessibility features supporting vision, mobility, hearing, and cognitive disabilities help you get the most out of your iPad.

Features include:

  • VoiceOver

  • Zoom

  • Magnifier

  • Spoken Content

  • Voice Control

  • Switch Control

  • AssistiveTouch

  • Siri and Dictation

  • Type to Siri

  • Real-Time Text

  • Audio Descriptions

  • Subtitles and Closed Captioning

  • Live Captions

Built-in Apps10

  • Apple Store

  • App Store

  • Books

  • Calculator

  • Calendar

  • Camera

  • Clips

  • Clock

  • Contacts

  • FaceTime

  • Files

  • Find My

  • Freeform

  • Games

  • GarageBand

  • Health

  • Home

  • iMovie

  • Invites

  • iTunes Store

  • Journal

  • Keynote

  • Magnifier

  • Mail

  • Maps

  • Measure

  • Messages

  • Music

  • News

  • Notes

  • Numbers

  • Pages

  • Passwords

  • Phone

  • Photo Booth

  • Photos

  • Podcasts

  • Preview

  • Reminders

  • Safari

  • Settings

  • Shortcuts

  • Stocks

  • Support

  • Swift Playgrounds

  • Tips

  • Translate

  • TV

  • Voice Memos

  • Weather

For a complete list of Apple apps available on iPad, see apple.com/apps.

Free Apps from Apple

Pages, Numbers, Keynote, iMovie, GarageBand, Clips, and Apple Store app are preinstalled on iPad.

  • Pages

  • Numbers

  • Keynote

  • iMovie

  • GarageBand

  • Apple Store

  • Clips

  • Swift Playgrounds

  • Support

System Requirements

  • Apple Account (required for some features)

  • Internet access11

Syncing to a Mac or PC requires:

  • macOS Catalina 10.15 or later using the Finder

  • macOS High Sierra 10.13 through macOS Mojave 10.14.6 using iTunes 12.9 or later

  • Windows 10 or later using iTunes 12.12.10 or later (free download from apple.com/itunes/download)

Languages

Language support

Arabic, Bangla, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional – Hong Kong), Chinese (Traditional – Taiwan), Croatian, Czech, Danish, Dutch, English (Australia), English (India), English (UK), English (U.S.), Finnish, French (Canada), French (France), German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Lithuanian, Malayalam, Malay, Marathi, Norwegian, Odia, Polish, Portuguese (Brazil), Portuguese (Portugal), Punjabi, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish (Spain), Spanish (U.S.), Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese

Video Playback

  • Supported formats include HEVC, H.264, AV1, and ProRes

  • HDR with Dolby Vision, HDR10+/HDR10, and HLG

Audio Playback

  • Supported formats include AAC, MP3, Apple Lossless, FLAC, Dolby Digital, Dolby Digital Plus, and Dolby Atmos

  • Spatial Audio playback

  • User-configurable maximum volume limit

Mail Attachment Support

Viewable document types

  • .jpg, .tiff, .gif (images); .doc and .docx (Microsoft Word); .htm and .html (web pages); .key (Keynote); .numbers (Numbers); .pages (Pages); .pdf (Preview and Adobe Acrobat); .ppt and .pptx (Microsoft PowerPoint); .txt (text); .rtf (rich text format); .vcf (contact information); .xls and .xlsx (Microsoft Excel); .zip; .ics; .usdz; .pkpass (Wallet)

Environmental Requirements

  • Operating ambient temperature:

  • 32° to 95° F (0° to 35° C)

  • Nonoperating temperature:

  • −4° to 113° F (−20° to 45° C)

  • Relative humidity:

  • 5% to 95% noncondensing

  • Operating altitude:

  • tested up to 10,000 feet (3000 m)

iPad mini and the Environment

iPad mini is designed to reduce environmental impact:12

Progress toward Apple 2030

  • More than 25% recycled content13

  • Over 35% percent of manufacturing electricity sourced from low-carbon electricity14

  • More than 35% emissions reduction against business-as-usual scenario as modeled by Apple15

Materials

  • 100% recycled aluminum in the enclosure

  • 100% recycled rare earth elements in all magnets

  • 100% recycled tin in the solder of multiple printed circuit boards

  • 100% recycled copper in multiple printed circuit boards

  • 100% recycled gold in the plating of multiple printed circuit boards and in the wire of all cameras

  • 50% recycled plastic in multiple components

Energy

  • Over 35% of manufacturing electricity is sourced from low-carbon electricity14

  • ENERGY STAR® certified16

Packaging

  • 100% fiber-based packaging

  • 39% recycled content in fiber packaging17

Waste

  • No established final assembly sites generate waste sent to landfill as part of Apple’s Zero Waste Program

Chemistry18

  • Arsenic-free glass

  • Mercury-, BFR-, and PVC-free

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
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Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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