Canon Copier imageRUNNER 2945i MFP

7,850,000.00

Brands:Canon

The Canon imageRUNNER 2945i also known as the iR2945i offers robust, reliable and highly efficient A3 mono printing, boosting advanced security and cost control capabilities.
Standard System includes:
100 Sheet Document Feeder
45 Pages per minute
PCL + UFR Printing
2 x 550 sheet paper tray
Searchable Scan
Wireless LAN
Manage Print Support Agreement

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Description

Specifications in detail

Main Unit

  • Machine Type
    A3 Monochrome Laser Multifunctional
  • Core Functions
    Print, Copy, Scan, Send and Optional Fax
  • Processor Speed
    1.6GHz Dual Core Processor
  • Control Panel
    Standard: 7 inch TFT LCD WVGA Colour Touch panel
  • Memory
    Standard: 2.0GB RAM
  • Storage
    Standard: 64GB eMMC
    Optional: 256GB SSD
  • Interface Connection
    NETWORK Standard:
    1000Base-T/100Base-TX/10-Base-T, Wireless LAN (IEEE 802.11 b/g/n), Wi-Fi Direct Connection

    OTHERS Standard:
    USB 2.0 (Host) x2, USB 2.0 (Device) x1

  • Paper Input (Standard)
    Paper Input (Standard)
  • Paper Supply Capacity (A4, 80 gsm)
    Standard: 1,200 sheets
    Maximum: 2,300 sheets (with Cassette Feeding Unit-AW1)
  • Paper Output Capacity (A4, 80 gsm)
    Standard: 250 sheets
    Maximum: 645 sheets (with Inner Finisher-L1 and Copy Tray-T2)
  • Finishing Capabilities
    Collate, Group, Offset, Staple, Hole Punch, Eco Staple, Staple On Demand1
  • Supported Media Types
    Main Body Cassette (Upper/Lower):
    Thin, Plain, Recycled, Color, Heavy, Bond, Pre-Punched, Letterhead, PostCard

    Multi-purpose Tray:
    Thin, Plain, Recycled, Color, Heavy2, Bond, Pre-Punched, Letterhead, PostCard, Labels, Coated, Tracing

  • Supported Media Sizes
    Upper Cassette: Standard size: A4, A5, A5R, A6R, B5
    Custom Size: 105.0 x 148.0 mm to 297.0 x 215.9 mm

    Lower Cassette: Standard size: A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R, COM 10 No. 10*, Monarch*, DL*
    Custom Size: 105 x 148 mm to 304.8 x 457.2 mm

    *Requires Envelope Attachment A (std)

  • Supported Media Weights
    Main Body Cassette (Upper/Lower): 52 to 256 gsm Multi-purpose tray: 523 to 300 gsm Duplex: 52 to 220 gsm
  • Warm-up Time
    4 Seconds or Less4 From Sleep Mode: 10 seconds or less

    From Power On: 10 Seconds or Less5

  • Dimensions (W x D x H)
    565 x 687 x 891 mm
  • Installation Space (W x D)
    1,286 x 1,116 mm (with DADF-BA1 + Inner Finisher tray max extended + Copy Tray-T2 max extended + paper cassette opened)
  • Weight
    Approx. 66 kg

Print Specifications

  • Print Speed
    Up to 45 ppm (A4, A5, A5R, A6R), Up to 22 ppm (A3), Up to 32 ppm (A4R)
  • Print Resolution (dpi)
    Up to 1200 x 1200
  • Page Description Languages
    Standard: UFRII, PCL6,
    Optional: Adobe® PostScript®3TM
  • Double-Sided Printing
    Yes
  • Direct Print
    PDF, EPS, TIFF/JPEG, XPS
  • Mobile / Cloud Printing
    AirPrint, Mopria, Canon PRINT Business, uniFLOW Online and Universal Print by Microsoft6
  • Fonts
    PS fonts: 136 Roman
    PCL fonts: 93 Roman, 10 Bitmap fonts, 2 OCR fonts, Andalé Mono WT J/K/S/T71 (Japanese, Korean, Simplified and Traditional Chinese) , Barcode fonts82
  • Print Features
    Secure Print, Secure Watermark, Header/Footer, Page Layout, Duplex Printing, Mixed Paper Sizes/ Orientations, Toner Reduction, Poster Printing, Forced hold printing, Print Date, Scheduled Printing, Printing Using a Virtual Printer
  • Operating Systems
    UFRII: Windows® 10/11/Server2012/Server2012 R2/Server2016/Server2019/Server2022, Mac OS X (10.13 or later)
    PCL: Windows® 10/11/Server2012/Server2012 R2/Server2016/Server2019/Server2022
    PS: Windows® 10/11/Server2012/Server2012 R2/Server2016/Server2019/Server2022, Mac OS X (10.13 or later)
    PPD: Windows® 10/11, Mac OS X (10.13 or later)

Copy Specifications

  • Copy Speed
    Up to 45 ppm (A4, A5, A5R, A6R), Up to 22 ppm (A3), Up to 32 ppm (A4R)
  • First-Copy-Out Time
    5.3 seconds
  • Copy Resolution (dpi)
    600 x 600
  • Multiple Copies
    up to 999 copies
  • Copy Density
    Automatic or Manual (9 Levels)
  • Magnification
    25% – 400% (1% Increments)
  • Preset Reductions
    25%, 50%, 70%, 100% (1:1), 141%, 200%, 400%
  • Preset Enlargements
    25%, 50%, 70%, 100% (1:1), 141%, 200%, 400%
  • Basic Copy Features
    Preset R/E Ratios by Area, Two-Sided, Density Adjustment, Original Type Selection, Interrupt Mode, Book to Two Pages, Two-sided Original, Sort, Job Build, N on 1, Different Size Originals, Sharpness, Erase Frame, Copy ID Card, Skip Blank Pages, Free Size Original, Color Mode, Reserved copy, Copy Sample

Scan Specifications

  • Type
    Color Scanner
  • Pull Scan Specifications
    Colour Network ScanGear2. For both TWAIN and WIA Supported OS: Windows® 10/11/Server2012/Server2012 R2/Server 2016/Server 2019/Server2022
  • Scan Resolution (dpi)
    Scan for Copy: 600 x 600
    Scan for Send: (Push) 600 x 600 (SMB/FTP/WebDAV/IFAX), (Pull) 600 x 600
    Scan for Fax: 600 x 600
  • Document Feeder Paper Capacity (80 gsm)
    up to 100 sheets
  • Acceptable Originals/Weights
    Platen: Sheet, Book, 3-Dimensional Objects
    Document Feeder sheet media weight :
    1-sided scanning: 38 to 128 gsm (BW), 64 to 128 gsm (CL)
    2-sided scanning: 50 to 128 gsm (BW), 64 to 128 gsm (CL)
  • Supported Media Sizes
    Platen: max. scanning size: 297.0 x 431.8 mm
    DADF: A3, A4, A4R, A5, A5R, B4, B5, B5R, B6,
    Custom size: 139.7 x 128.0 mm to 297.0 x 431.8 mm
  • Scan Method
    Push Scan, Pull Scan, Scan to Network, Scan to USB Memory Key, Scan to Mobile device, Scan to cloud-based services (uniFLOW Online)
  • Scan Speed
    1-sided Scanning: 70/70 (300 x 300 dpi, send), 51 /51 (600 x 600 dpi, copy)
    2-sided Scanning: 35/35 (300 x 300 dpi, send), 25.5 /25.5 (600 x 600 dpi, copy)
  • Double-Sided Scanning
    Yes

Send Specifications

  • Optional / Standard
    Standard
  • Destination
    Standard: E-mail/Internet FAX (SMTP), SMB3.1.1, FTP, WebDAV,
    Optional: Super G3 FAX
  • Address Book / Speed Dials
    LDAP (2,000)/ Local (1,600) /Speed dial (200)
  • Send Resolution (dpi)
    Push: up to 600 x 600
    Pull: up to 600 x 600
  • Communication Protocol
    FTP (TCP/IP), SMB3.1.1 (TCP/IP), WebDAV
    Email/iFax: SMTP(send), POP3(receive)
  • File Format
    Standard: TIFF (MMR), JPEG9, PDF (Compact, Searchable, PDF/A-1b, Encrypted), XPS (Compact, Searchable), PDF/XPS (Device Signature, Office Open XML (PowerPoint, Word) Optional: PDF (Trace & Smooth), PDF/XPS (User Signature)
  • Universal Send Features
    Original Type Selection, Two-sided Original, Book to Two Pages, Different-size Originals, Density Adjustment, Sharpness, Erase Frame, Job Build, Delayed Send, Preview, Job Done Notice, File Name, Subject/Message, Reply-to, E-mail Priority, TX Report, Original Content Orientation

Fax Specifications

  • Optional / Standard
    Optional
  • Maximum Number of Connection Lines
    1
  • Modem Speed
    Super G3: 33.6 kbps
    G3: 14.4 kbps
  • Compression Method
    MH, MR, MMR, JBIG
  • Resolution (dpi)
    200x100dpi (Standard), 200x200dpi (Fine), 200×400 dpi (Super Fine), 400×400 dpi (Ultra Fine)
  • Sending/Receiving Size
    Sending: A3, A4, A4R, A5*1, A5R*1, B4, B5*2, B5R*1
    Receiving: A3, A4, A4R, A5R, B4, B5, B5R

    *1 Sent as A4.
    *2 Sent as B4 short.

  • FAX Memory
    Up to 30,000 pages (2,000 jobs)
  • Speed Dials
    Max. 200
  • Group Dials/Destinations
    Max. 199 dials
  • Sequential Broadcast
    Max. 256 addresses
  • Memory Backup
    Yes
  • Fax Features
    Sender’s Name (TTI), Selecting the Telephone Line (when sending fax), Direct Send, Delayed Send, Preview, Finished Stamp, Job Done Notice, TX Report, Interrupt Transmission, Sequential Broadcasting, Password/Sub-address Sending, Confidential Mailbox

Store Specifications

  • Memory Media
    Standard: USB Memory

Security Specifications

  • Authentication & Access Control
    User Authentication(Picture Login, Picture and PIN Login, Username and Password Login, Function Level Login, Mobile Login), Department ID Authentication(Depertment ID and PIN Login, Function Level Login), uniFLOW Online (PIN Login, Picture Login, Picture and PIN Login, Card Login, Card and PIN Login, Username and Password Login, Depertment ID and PIN Login, Function Level Login), Access Management System(Access Control)
  • Network Security
    TLS 1.3, IPSec, IEEE802.1X authentication, SNMPv3, Firewall, Functionality(IP/MAC Address Filtering), WPA3 support (Wi-Fi), Dual Network Support(Wired LAN/Wireless LAN, Wired LAN/Wired LAN), Enabling/Disabling(Network Applications, Remote UI, USB Interface), G3 FAX separation from LAN, USB Port separation from LAN, Scan and Send -Virus Concerns for E-mail Reception
  • Document Security
    Print Security(Secure Print, Encrypted SecurePrint, Forced Hold Printing, uniFLOW Secure Print101), Receive Data Security(Confidential Fax Inbox Forwarding Received Documents Automatically), Scan Security (Encrypted PDF, Device Signature PDF/XPS, User Signature PDF/XPS112), Send Data Security(Setting for requesting password input per transmission, Restricted E-mail/File send functions, Confirming FAX number, Allow/Restrict Fax Driver Transmissions, Allow/Restrict Sending from History, S/MIME Support)
  • Device Security
    Standard Storage Initialize, Job Log Conceal Function, Checking MFP Software Integrity, (Verify System at Startup, Automatic Recovery, Runtime Intrusion Detection)
  • Device Management & Auditing
    Administrator Password, Digital Certificate and Key Management, Audit Log, Cooperating with External Security Audit System (Security Information and Event Management), Security Policy Setting, Remote Management Two-factor Authentication

Environmental Specifications

  • Operating Environment
    Temperature: 10 to 30 °C (50 to 86 °F)
    Humidity: 20 to 80 % RH (Relative Humidity)
  • Power Source
    EUR: 220-240V 50/60Hz 10A
  • Power Consumption
    Maximum: Approx. 1,500W

    Copying (with DADF continuous scan): Approx. 666W (220-240V)*1
    Standby: Approx. 28.1W (220-240V)*1
    Sleep Mode: Approx. 0.8W*2

    * 0.8W is not available in all circumstances due to certain settings.

    *1 Reference value: measured one unit
    *2 0.8W is not available in all circumstances due to certain settings.

    Typical Electricity Consumption (TEC): 0.48 kWh*

    *As per ENERGY STAR Version 3.0

    For detailed information relating to Lot26 regulation, please go to: https://www.canon-europe.com/for_work/lot26/

  • Noise Levels
    Sound Power Level (LWA,m)
    Active (BW)(1-sided): 6.4B, Kv 0.3B

    Sound Pressure (LpAm)
    Bystander’s position: TBD

    *Reference value: measured only one unit with ISO7779, described with ISO9296 (2017)

    * Reference value: measured only one unit with ISO7779, described with ISO9296 (2017)
    Active(BW/CL)(1-sided): TBD

  • Standards
    Blue Angel

Software & Printer Management

  • Tracking & Reporting
    uniFLOW Online
  • Remote Management Tools
    iW Enterprise Management Console
    eMaintenance
    Content Delivery System
  • Scanning Software
    Network ScanGear
  • Optimisation Tools
    Canon Driver Configuration Tool

Consumables

  • Toner Cartridge/s
    Toner C-EXV 67 Black
  • Toner Estimated Yield
    33,000 pages (A4)
    (Estimated @ 6% coverage)

Paper Supply Options

  • Cassette Feeding Unit
    Cassette Feeding Unit-AW1:

    Paper Capacity: 550 sheets x 2 (1,100 sheets) (80 gsm)
    Paper Type: Thin, Plain, Recycled, Color, Heavy, Bond, Transparency, Pre-punched, Letterhead
    Paper Size: A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R,
    Custom Size: 105.0 x 148.0 mm to 304.8 x 457.2 mm
    Paper Weight: 52 to 256 gsm
    Power Source: From the Main Unit
    Dimensions (W x D x H): 565 x 635 x 248 mm
    Weight: Approx. 16.0 kg

Output Options

  • Copy Tray
    Check for impacted products.
  • 1st Copy Tray Kit
    Inner 2way Tray-M1:

    Tray Capacity (with 80 gsm paper):
    Upper tray: SRA3, A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R: 100 sheets
    Lower tray (standard tray): A4, A5, A5R, A6R, B5, B5R: up to 250 sheets
    SRA3, A3, A4R, B4: up to 100 sheets Paper Weight: 52 to 300 gsm
    Dimensions (W x D x H): 428 x 405 x 88 mm
    Weight: Approx. 0.7 kg

  • Inner 2-Way Tray
    Copy Tray-T2:

    Capacity (80gsm paper):
    A4, A5R, B5, B5R: 100 sheets
    A3, A4R, B4: 65 sheets
    Dimensions (W x D x H): 444 × 373 × 176 mm (attached to the main unit, when the extension tray is extended)
    Weight: 0.5 kg

  • Inner Finisher
    Inner Finisher-L1:

    Upper Tray: SRA3, A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R: approx. 45 sheets
    Lower Tray: A4, A5, A5R, B5: approx. 500 sheets
    SRA3, A3, A4R, B4, B5R: 250 sheets
    A6R: 30 sheets
    Envelope: 10 sheets
    Paper Weight: 52 to 300 gsm
    Staple Position: Corner, Double
    Staple Capacity: A4, B5: 50 sheets (52 to 90 gsm)
    A4R: 40 sheets (52 to 90 gsm)
    A3, B4: 30 sheets (52 to 90 gsm)
    Eco Staple: A3, A4, B4, B5: 10 sheets (52 to 64 gsm)/8 sheets (65 to 81.4 gsm)/6 sheets (82 to 105 gsm)
    Staple On Demand: approx. 40 sheets (80 gsm)
    Dimensions (W x D x H): 727 × 525 × 225 mm (attached to the main unit, when the extension tray is extended)
    Weight: Approx. 9.1 kg

  • Hole Puncher
    1 product to be migrated.

    Inner 2/4 Hole Puncher-D1:

    (Requires Inner Finisher-L1)
    Two or Four Holes
    Acceptable Punch Paper Weight: 52 to 300 gsm
    Acceptable Punch Paper Size:
    Two holes: A3, A4, A4R, A5, B4, B5, B5R,
    Four holes: A3, A4

    Inner 4 Hole Puncher-D1:

    (Requires Inner Finisher-L1)
    Acceptable Punch Paper Weight: 52 to 300 gsm
    Acceptable Punch Paper Size:
    A3, A4, A4R, A5, B4, B5, B5R

Hardware Accessories

  • Card Readers
    IC Card Reader Attachment-B4
    Attachment kit for Reader-A2

Security Options

  • Data Security
    Picture Login-A1

System & Controller Options

  • Print Accessories
    PCL International Font Set-A
    PS Printer Kit-BT1
  • Send Options
    Universal Send Trace & Smooth PDF Kit-A1
    Universal Send Digital User Signature Kit-C1
  • Barcode Printing
    Barcode Printing Kit-D1
  • System Accessories
    Copy Control Interface Kit-D1
  • Fax Accessories
    Super G3 FAX BD-BN1 EU
    Remote Fax Kit-A1

Other Options

  • Staple Cartridge
    Staple-P1
  • Accessibility Accessories
    ADF Access Handle-A1

Additional information

Weight 70 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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