Canon Copier imageRUNNER ADVANCE DX C3926i MFP

Brands:Canon
  • The Canon imageRUNNER ADVANCE DX C3926i Color Laser Multifunction Printer is a high-quality printing solution designed to enhance productivity in a busy workplace. Equipped with a 1.8 GHz processor, the Canon C3926i is capable of printing at a rapid speed. The Canon imageRUNNER Multifunction Printer excels in producing vibrant, professional-grade color prints with 1200 x 1200 dpi exceptional clarity and detail.
    Moreover, the Canon imageRUNNER ADVANCE DX C3926i is capable of online printing and is compatible with various popular apps. With robust security features, including user authentication and data encryption, imageRUNNER C3926i ensures the protection of sensitive official information.  Best of all, this printer’s 10.1″ intuitive touchscreen display allows for easy navigation and access to various functions.
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Description

Canon 5963C002AA imageRUNNER ADVANCE DX C3926i 

  • MAIN UNIT
    Type Color Laser Multifunctional
    CORE FUNCTIONS Standard: Print, Copy, Scan, Send, Store
    Optional: Fax
    PROCESSOR 1.8 GHz Dual Core Processor
    CONTROL PANEL 10.1″ TFT LCD WSVGA Color Touch-panel
    MEMORY 3.5 GB RAM
    SOLID STATE DRIVE Standard: 256 GB
    Maximum: 1 TB
    INTERFACE CONNECTION Network:
    Standard: 1000Base-T/100Base-TX/10Base-T, Wireless LAN F-1
    Optional:
    Others
    Standard: USB 2.0 x1 (Host), USB 3.0 x1 (Host), USB 2.0 x1 (Device)
    Optional: Copy Control Interface, Serial Interface
    PAPER CAPACITY (LETTER, 20 LB. BOND) Standard: 1,200 Sheets
    Maximum: 2,300 Sheets
    PAPER SOURCES (LETTER, 20 LB. BOND) Standard: Dual 550-sheet Paper Cassettes, 100-sheet Multipurpose Tray
    Optional: Dual 550-sheet Paper Cassettes (Cassette Feeding Unit-AW1)
    PAPER OUTPUT CAPACITY (LETTER, 20 LB. BOND) Standard: 250 Sheets
    Optional: 3,450 Sheets (with Staple Finisher-AB1 or Booklet Finisher-AB1 and 3rd Copy Tray Kit-A1)
    PAPER OUTPUT CAPACITY (LETTER, 20 LB. BOND) Standard: 250 Sheets
    Maximum: 3,450 Sheets (with Staple Finisher-AE1/Booklet Finisher-AE1 and Copy Tray-T1)
    FINISHING CAPABILITIES Standard: Collate, Group
    With Finishers: Collate, Group, Offset, Staple, Saddle-Stitch, Hole Punch, Eco Staple, Staple On Demand
    SUPPORTED MEDIA TYPES Multi-Purpose Tray: Thin, Plain, Heavy, Recycled, Coated, Color, Tracing, Bond, Transparency, Label, Pre-punched, Envelope, Postcard, Letterhead
    Upper Cassette: Thin, Plain, Heavy, Recycled, Color, Tracing, Bond, Transparency, Pre-punched, Envelope, Postcard, Letterhead
    Lower Cassette: Thin, Plain, Heavy, Recycled, Color, Bond, Transparency, Pre-punched, Envelope6, Postcard, Letterhead
    SUPPORTED MEDIA SIZES Upper Cassette: Letter, Executive, Statement-R Custom Size (4-1/8″ x 5-7/8″ to 11-3/4″ x 8-1/2″), Envelopes (ISO-C5)
    Lower Cassette: 12″ x 18″, 11″ x 17″, Legal, Letter, Letter-R, Executive, Statement-R, Custom Size (4-1/8″ x 5-7/8″ to 12″ x 18″), Envelopes6 (COM10 No.10, Monarch, DL)
    Multi-Purpose Tray: 12″x18″, 11″x17″, Legal, Letter, Letter-R, Executive, Statement, Statement-R Custom Size/Free Size: 4″ x 5-7/8″ to 12″ x 18″, Envelopes (COM10 No.10, Monarch, ISO-C5, DL), Envelope Custom Size ( 3-7/8″ x 3-7/8″ to 12-5/8″ x 18″)
    SUPPORTED MEDIA WEIGHTS Cassettes: 14 lb. Bond to 140 lb. Cover (52 to 256 g/m2)
    Multi-Purpose Tray: 14 lb. Bond to 110 lb. Cover (52 to 300 g/m2)
    Duplexing: 14 lb. Bond to 80 lb. Cover (52 to 220 g/m2)
    PRINT / COPY SPEED (BW and COLOR) Up to 26 ppm (Letter); Up to 20 ppm (Letter-R); Up to 15 ppm (Legal/11″ x 17″)
    WARM-UP TIME From Power On:Approx. 10 Seconds
    From Sleep Mode: Approx. 10 Seconds
    Quick Startup Mode: Approx. 4 Seconds
    PRINT SPECIFICATIONS
    PRINT RESOLUTION (DPI) 1200 x 600, 1200 x 1200
    STANDARD PAGE DESCRIPTION LANGUAGES UFR II, PCL®6, Adobe® PS® 3
    SUPPORTED FILE TYPES PDF, TIFF, JPEG, EPS, XPS
    PRINTING FROM MOBILE AND CLOUD-BASED SERVICES6 A range of standard and optional software and MEAP-based solutions (including AirPrint, Mopria, Universal Print by Microsoft®, Canon PRINT Business, and uniFLOW Online) are available to provide printing from mobile devices or internet-connected devices and cloud-based services depending on your requirements. Please contact your sales representative for further information.
    FONTS 93 Roman, 10 Bitmap fonts, 2 OCR fonts, Andalé Mono WT J/K/S/T (Japanese, Korean, Simplified and Traditional Chinese),13 Barcode Fonts
    PS Fonts: 136 Roman
    OPERATING SYSTEM UFRII/PS: Windows® 10/11/Server 2012/Server 2012 R2/Server 2016/Server 2019/Server 2022,
    PCL: Windows® 10/11/Server 2012/Server 2012 R2/Server 2016/Server 2019/Server 2022
    PS: Windows® 10/11/Server 2012/Server 2012 R2/Server 2016/Server 2019/Server 2022, macOS (10.13 or later)
    PPD: Windows® 10/11, macOS (10.13 or later)
    COPY SPECIFICATIONS
    FIRST-COPY-OUT-TIME (LETTER) Approx. 6.1 seconds (BW)/ 8.4 seconds (Color)
    COPY RESOLUTION 600 x 600
    MULTIPLE COPIES Up to 999 Copies
    MAGNIFICATION 25%-400% (1% Increments)
    PRESET REDUCTIONS/ENLARGEMENTS 25%, 50%, 64%, 73%, 78%, 100% (1:1), 121%, 129%, 200%, 400%
    SCAN SPECIFICATIONS
    TYPE Single-pass Duplexing Automatic Document Feeder
    DOCUMENT FEEDER PAPER CAPACITY Up to 200 Sheets (20 lb. Bond)
    DOCUMENT FEEDER SUPPORTED MEDIA SIZES 11″ x 17″, Legal, Letter, Letter-R, Statement, Statement-R, Custom Size: 2-3/4″ x 5-1/2″ to 12″ x 17″ (69.9 mm x 139.7 mm to 304.8 mm x 431.8 mm)
    DOCUMENT FEEDER SUPPORTED MEDIA WEIGHTS BW/Color Original: 13.3 lb. Bond to 80 lb. Cover (50 to 220 g/m2)
    PLATEN ACCEPTABLE ORIGINALS Sheet, Book, 3-Dimensional Objects
    PLATEN MAXIMUM SCANNING SIZE Up to 11-3/4″ x 17″ (297.0 mm x 431.8 mm)
    PULL SCAN Color Network ScanGear2 for both Twain and WIA
    Supported OS: Windows® 8.1/10/Server 2012/Server 2012 R2/Server 2016
    SCAN RESOLUTION Scan for Copy: 600 x 600
    Scan for Send: Push (600 x 600), SMB/FTP/WebDAV, Pull (600 x 600)
    Scan for Fax: 600 x 600
    SCAN TO MOBILE DEVICES AND CLOUD-BASED SERVICES A range of solutions is available to provide scanning to mobile devices and cloud-based services depending on your requirements.
    SCAN SPEED (LETTER)(BW/CL) Single-sided Scanning: 135 ipm (300 dpi)/80 ipm (600 dpi)
    Double-sided Scanning: 270 ipm (300 dpi)/160/90 ipm (600 dpi)
    SEND SPECIFICATIONS
    DESTINATION Standard: E-mail/Internet FAX (SMTP), SMB v3.0, FTP, WebDAV, Mail Box
    Optional: Super G3 FAX, IP Fax
    ADDRESS BOOK LDAP (2,000)/Local (1,600)/Speed dial (200)
    SEND RESOLUTION Push: Up to 600 x 600
    Pull: Up to 600 x 600
    COMMUICATION PROTOCOL File: FTP(TCP/IP), SMB3.0 (TCP/IP), WebDAV
    Email: SMTP, POP3
    FILE FORMAT Standard: TIFF, JPEG, PDF(Compact, Searchable, Apply Policy, Optimize for Web, PDF/A-1b, Trace & Smooth, Encrypted, Device Signature, User Signature), XPS (Compact, Searchable, Device Signature, User Signature), Office Open XML (PowerPoint, Word)
    FAX SPECIFICATIONS
    MAXIMUM NUMBER OF CONNECTION LINES 2
    MODEM SPEED Super G3: 33.6 kbps
    G3: 14.4 kbps
    COMPRESSION METHOD MH, MR, MMR, JBIG
    RESOLUTION 400 x 400, 200 x 400, 200 x 200, 200 x 100
    SENDING / RECORDING SIZE Statement-R to 11″ x 17″
    FAX MEMORY Up to 30,000 Pages (2,000 Jobs)
    SPEED DIALS Max. 200
    GROUP DIALS / DESTINATIONS Max. 199 Dials
    SEQUENTIAL BROADCAST Max. 256 Addresses
    MEMORY BACKUP Yes
    STORE SPECIFICATIONS
    Box (Number Supported) 100 User In-boxes, 1 Memory RX In-box, 50 Confidential Fax In-boxes, Maximum 10,000 Pages (2,000 Jobs Stored)
    Advanced Box Communication Protocol: SMB or WebDAV
    Supported Client PC: Windows (Windows 10/11)
    Concurrent Connections (Max.)
    SMB: 64
    WebDAV: 3 (Active Sessions)
    Advanced Box Available Disc Space Standard: 16 GB (With Option: max. 480 GB)
    SECURITY SPECIFICATIONS
    AUTHENTICATION AND ACCESS CONTROL User Authentication (Picture Login, Picture and PIN Login, Card Login, Username and Password Login, Function Level Login, Mobile Login), Department ID Authentication (Department ID and PIN Login, Function Level Login), uniFLOW Online Express17 (PIN Login, Picture Login, Picture and PIN Login, Card Login, Card and PIN Login, Username and Password Login, Department ID and PIN Login, Function Level Login), Access Management System (Access Control)
    DOCUMENT SECURITY Print Security (Secure Print, Encrypted Secure Print, Forced Hold Printing, uniFLOW Secure Print18), Receive Data Security (Confidential Fax Inbox Forwarding Received Documents Automatically), Scan Security (Encrypted PDF, Device Signature PDF/XPS, User Signature PDF/XPS, Adobe LiveCycle® Rights Management ES2.5 Integration), BOX Security (Mail Box Password Protected, Advanced Space Access Control), Send Data Security (Setting for requesting password input per transmission, Restricted E-mail/File send functions, Confirming FAX number, Allow/Restrict Fax Driver Transmissions, Allow/Restrict Sending from History, S/MIME Support), Document Tracking (Secure Watermark)
    NETWORK SECURITY TLS 1.3, IPSec, IEEE802.1X authentication, SNMP V3.0, Firewall Functionality (IP/MAC Address Filtering), Dual Network Support (Wired LAN/Wireless LAN, Wired LAN/Wired LAN), WPA3 support (Wi-Fi),Disabling Unused Functions (Enabling/Disabling Protocols/Applications, Enabling/Disabling Remote UI, Enabling/Disabling USB Interface), Communication Line Separation (G3 FAX, USB Port, Advanced Space, Scan and Send-Virus Concerns for E-mail Reception)
    DEVICE SECURITY Protecting SSD Data [SSD Data Encryption (FIPS140-2 Validated), SSD Lock], Standard SSD Initialize, Trusted Platform Module (TPM), Job Log Conceal Function, Protecting MFP Software Integrity, Automatic Recovery, Checking MFD Software Integrity (Verify System at Startup, Runtime Intrusion Detection)
    DEVICE MANAGEMENT AND AUDITING Administrator Password, Digital Certificate and Key Management, Audit Log, Cooperating with External Security Audit System (Security Information and Event Management), Image Data Logging, Security Policy Setting
    ENVIRONMENTAL SPECIFICATIONS
    OPERATING ENVIRONMENT Temperature: 50 to 86º F
    Humidity: 20 to 80% RH (Relative Humidity)
    POWER REQUIREMENTS 110V-127V, 60Hz, 8.5A
    POWER CONSUMPTION Maximum: Approx. 1,500 W
    Sleep Mode: Approx. 0.8 W
    Typical Electricity Consumption (TEC) Rating: 0.26 kWh
    STANDARDS ENERGY STAR® Certified, Rated EPEAT Gold
    INSTALLATION SPACE (W x D x H) Basic: 38-1/2″ x 44-1/8″
    Fully Configured: 65″ x 44-1/8″
    DIMENSIONS (W x D x H) 22-1/4″ x 28-1/2″ x 35-3/8″
    WEIGHT Approx. 187.4 lb. including toner

     

Additional information

Weight 88 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

General Inquiries

There are no inquiries yet.