Canon Copier imageRUNNER ADVANCE DX C3935i MFP

7,750,000.00

Brands:Canon
  • Print up to 35 ppm (BW/color)
  • Scan up to 270 ipm (300 dpi) (BW/color, duplex)
  • 2,300-sheet maximum paper capacity
  • Print up to 12″ × 18″
  • Color
  • Low- to Mid-volume
  • Multifunction
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Description

Specifications in detail

Main Unit

  • Machine Type
    A3 Color Laser Multifunctional
  • Core Functions
    Print, Copy, Scan, Send, Store and Optional Fax
  • Processor Speed
    1.8GHz Dual Core Processor
  • Control Panel
    10.1″ TFT LCD WSVGA Color Touch panel
  • Memory
    Standard: RAM 3.5GB
    Main CPU Side: 2GB
    Image Processing CPU Side: 1GB + 0.5GB (reserved for image processing)
  • Storage
    Standard: (SSD) 256 GB
    Optional: (SSD) 1TB
  • Interface Connection
    NETWORK
    Standard: 1000Base-T/100Base-TX/10Base-T
    Optional: Wireless LAN (IEEE 802.11 b/g/n)
    OTHERS
    Standard: USB 2.0 (Host) x1, USB 3.0 (Host) x1, USB 2.0 (Device) x1;
    Optional: Serial Interface, Copy Control Interface
  • Paper Supply Capacity (A4, 80 gsm)
    Standard:  1,200 sheets
    100-sheet Multi-purpose tray
    550-sheet Paper cassette x 2,
    Maximum: 2,300 sheets (with Cassette Feeding Unit-AW1)
  • Paper Output Capacity (A4, 80 gsm)
    Standard: 250 sheets
    Maximum: 3,450 sheets (with Staple Finisher-AE1 or Booklet Finisher-AE1 and Copy Tray-T1)
  • Finishing Capabilities
    Collate, Group, Offset, Staple, Saddle Stitch, Hole Punch, Eco Staple, Staple On Demand1
  • Supported Media Types

    Multi-purpose tray: Thin, Plain, Heavy2, Recycled, Coated3, Color, Tracing, Bond, Transparency, Label, Pre-punched, Letterhead, Envelope

    Upper Cassette: Thin, Plain, Heavy, Recycled, Color, Bond, Transparency, Pre-punched, Letterhead, Envelope

    Lower Cassette: Thin, Plain, Heavy, Recycled, Color, Bond, Transparency, Pre-punched, Letterhead, Envelope4

  • Supported Media Sizes
    Multi-purpose tray:
    Standard size: SRA3, A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R
    Custom size: 98.4 x 139.7 mm to 320.0 x 457.2 mm
    Free size: 100.0 x 148.0 mm to 304.8 x 457.2 mm
    Envelopes: COM10 No.10, Monarch, ISO-C5, DL
    Envelope custom size: 98.0 x 98.0 mm to 320.0 x 457.2 mmUpper Cassette:
    Standard size: A4, A5, A5R, A6R, B5
    Custom Size: 105.0 x 148.0 mm to 297.0 x 215.9 mm
    Envelopes: ISO-C5

    Lower Cassette:
    Standard size: A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R
    Custom Size: 105.0 x 148.0 mm to 304.8 x 457.2 mm
    Envelopes5: COM10 No.10, Monarch, DL

  • Supported Media Weights
    Multi-purpose tray: 52 to 300 gsm6
    Upper/Lower Cassette: 52 to 256 gsm
    Duplex: 52 to 220 gsm
  • Warm-up Time
    Quick Startup Mode: 4 seconds or less7
    From Sleep Mode: 10 seconds or Less
    From Power On: 10 seconds or less8
  • Dimensions (W x D x H)
    With Platen Cover-Y3: 565 x 692 x 788 mm
    With Single Pass DADF-C1: 565 x 722 x 897 mm
    With DADF-BA1: 565 x 719 x 891 mm
  • Installation Space (W x D)
    Basic:
    978 x 1,119 mm (with Single Pass DADF-C1 + right cover open + Multi-purpose tray extension extended + paper cassette open)
    978 x 1,116 mm (with DADF-BA1 + right cover open + Multi-purpose tray extension extended + Paper cassette open)
    Fully Configured:
    1,651 x 1,119 mm (with Single Pass DADF-C1 + Staple Finisher-AE1/Booklet Finisher-AE1 + Copy Tray-T1 extension extended + paper cassette open)
    1,651 x 1,116 mm (with DADF-BA1 + Staple Finisher-AE1/Booklet Finisher-AE1 + Copy Tray-T2 extension extended + paper cassette open)
  • Weight
    (Including Toner)
    With Platen Cover-Y3: Approx. 71 kg
    With DADF-BA1: Approx. 78 kg
    With Single Pass DADF-C1: Approx. 84 kg

Print Specifications

  • Print Speed
    1-sided: Up to 35 ppm (A4, A5, A5R, A6R), Up to 17 ppm (A3), Up to 23 ppm (A4R)
  • Print Resolution (dpi)
    1,200×600,
    1,200×1,200 (half-speed)
  • Page Description Languages
    Standard: UFRII, PCL6, Adobe® PostScript®3TM
  • Direct Print
    Supported file types: PDF, EPS, TIFF/JPEG, and XPS
  • Mobile / Cloud Printing

    AirPrint, Mopria, Universal Print by Microsoft, Canon PRINT Business app, and uniFLOW Online (optional)

    A range of software and MEAP-based solutions are available to provide printing from mobile devices or internet-connected devices and cloud-based services depending on your requirements.
    Please contact your sales representative for further information

  • OS Standard Printing
    Android/Windows® 10/Chrome OS/macOS (11.2.2) /iOS/iPadOS
  • Fonts
    PS fonts: 136 Roman
    PCL fonts: 93 Roman, 10 Bitmap fonts, 2 OCR fonts, Andalé Mono WT J/K/S/T9
    (Japanese, Korean, Simplified and Traditional Chinese) , Barcode fonts10
  • Print Features
    Secured Print, Secure Watermark, Header/Footer, Page Layout, Two-sided Printing, Mixed Paper Sizes/ Orientations, Front/Back Covers, Toner Reduction, Poster Printing, Forced Hold Printing, Print Date, Scheduled Printing, Printing Using a Virtual Printer
  • Operating Systems
    UFRII:Windows®10/11/Server 2012/Server 2012 R2/Server 2016/Server 2019/Server 2022, MAC OS X (10.13 or later)
    PCL: Windows®10/11/Server 2012/Server 2012 R2/Server 2016/Server 2019/Server 2022, MAC OS X (10.13 or later)
    PS: Windows®10/11/Server 2012/Server 2012 R2/Server 2016/Server 2019/Server 2022, MAC OS X (10.13 or later)
    PPD: Windows®10/11, MAC OS X (10.13 or later)

Copy Specifications

  • Copy Speed
    1-sided: Up to 35 ppm (A4, A5, A5R, A6R), Up to 17 ppm (A3), Up to 23 ppm (A4R)
  • First-Copy-Out Time
    Approx. 5.5/7.4 seconds or less
  • Copy Resolution (dpi)
    600 x 600
  • Multiple Copies
    Up to 999 copies
  • Copy Density
    Automatic or Manual (9 Levels)
  • Magnification
    Variable zoom: 25% to 400% (1% Increments)
    Preset reduction/enlargement: 25%, 50%, 70%, 100%(1:1), 141%, 200%, 400%
  • Basic Copy Features
    Preset R/E Ratios by Area, Two-Sided, Density Adjustment, Original Type Selection, Interrupt Mode, Book to Two Pages, Two-sided Original, Job Build, N on 1, Add Cover, Insert Sheets, Different Size Originals, Page Numbering, Copy Set Numbering, Sharpness, Erase Frame, Secure Watermark, Print Date, Gutter, Print & Check, Negative/Positive, Repeat Images, Merge Job Blocks, Mirror Image, Store in Mail Box, Copy ID Card, Skip Blank Pages, Free Size Original, Color Mode, Reserved copy, Copy Sample

Scan Specifications

  • Type
    Standard: Color Platen
    Optional: Platen Cover-Y3, Single Pass DADF-C111 or DADF-BA1 [2-sided to 2-sided (Automatic with DADF)]DADF: Duplexing Automatic Document Feeder

  • Pull Scan Specifications

    Color Network ScanGear2. For both TWAIN and WIA

    Supported OS: Windows® 10/11/Server2012/Server2012 R2/Server2016/Server2019/Server2022

  • Scan Resolution (dpi)
    Scan for Copy: 600 x 600
    Scan for Send: (Push) 600 x 600 (SMB/FTP/WebDAV/IFAX), (Pull) 600 x 600
    Scan for Fax: 600 x 600
  • Document Feeder Paper Capacity (80 gsm)
    Single Pass DADF-C1: up to 200 Sheets
    DADF-BA1: up to 100 Sheets
  • Acceptable Originals/Weights

    Platen: Sheet, Book, and 3-Dimensional Objects

    Document Feeder media weight:
    Single Pass DADF-C1:
    1-sided scanning: 38 to 220 gsm (BW, CL)
    2-sided scanning: 38 to 220 gsm (BW, CL)12

    DADF-BA1:
    1-sided scanning: 38 to 128 gsm (BW), 64 to 128 gsm (CL)
    2-sided scanning: 50 to 128 gsm (BW), 64 to 128 gsm (CL)

  • Supported Media Sizes

    Platen: max. scanning size: 297.0 x 431.8 mm

    Single Pass DADF-C1:
    A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R, B6R,
    Custom size: 69.9 x 139.7 mm to 304.8 x 431.8 mm
    DADF-BA1:
    A3, A4, A4R, A5, A5R, B4, B5, B5R, B6,
    Custom size: 139.7 x 128 mm to 297.0 x 431.8 mm

  • Scan Method
    Push Scan, Pull Scan, Scan to Box, Scan to Advanced Space, Scan to Network, Scan to USB Memory Key, Scan to Mobile device, Scan to cloud (uniFLOW Online – optional)
  • Scan Speed
    Single Pass DADF-C1:
    1-sided Scanning: 135/135 (300 x 300 dpi, send), 80/80 (600 x 600 dpi, copy)
    2-sided Scanning: 270/270 (300 x 300 dpi, send), 160/90 (600 x 600 dpi, copy)
    DADF-BA1:
    1-sided Scanning: 70/70 (300 x 300 dpi, send), 51 /51 (600 x 600 dpi, copy)
    2-sided Scanning: 35/35 (300 x 300 dpi, send), 25.5 /25.5 (600 x 600 dpi, copy)

Send Specifications

  • Destination
    Standard: E-mail/Internet FAX (SMTP), SMB 3.1.1, FTP, WebDAV, Mail Box
    Optional: Super G3 FAX, IP Fax
  • Address Book / Speed Dials
    LDAP (2,000)/Local (1,600)/Speed dial (200)
  • Send Resolution (dpi)
    Push: up to 600 x 600
    Pull: up to 600 x 600
  • Communication Protocol
    File: FTP (TCP/IP), SMB 3.1.1 (TCP/IP), WebDAV
    E-mail/I-Fax: SMTP, POP3
  • File Format
    Standard: TIFF, JPEG, PDF(Compact, Searchable, Apply policy, Optimize for Web, PDF/A-1b, Trace & Smooth, Encrypted, Device Signature, User Signature), XPS(Compact, Searchable, Device Signature, User Signature), Office Open XML (PowerPoint, Word)
  • Universal Send Features
    Original Type Selection, Two-sided Original, Book to Two Pages, Different-size Originals, Density Adjustment, Sharpness, Copy Ratio, Erase Frame, Job Build, Delayed Send, Preview, Job Done Notice, File Name, Subject/Message, Reply-to, E-mail Priority, TX Report, Original Content Orientation, Skip Blank Originals

Fax Specifications

  • Maximum Number of Connection Lines
    2
  • Modem Speed
    Super G3: 33.6 kbps
    G3: 14.4 kbps
  • Compression Method
    MH, MR, MMR, JBIG
  • Resolution (dpi)
    400 x 400 (Ultra Fine), 200 x 400 (Super Fine), 200 x 200 (Fine), 200 x 100 (Normal)
  • Sending/Receiving Size
    Sending: A3, A4, A4R, A513, A5R14, B4,  B515, B5R16
    Receiving: A3, B4, A4, A4R, A5R , B5, B5R
  • FAX Memory
    Up to 30,000 pages (2,000 jobs)
  • Speed Dials
    Max. 200
  • Group Dials/Destinations
    Max. 199 dials
  • Sequential Broadcast
    Max. 256 addresses
  • Memory Backup
    Yes
  • Fax Features
    Sender’s Name (TTI), Selecting the Telephone Line (when sending fax), Direct Send, Delayed Send, Preview, Job Done Notice, TX Report, Interrupt Transmission, Sequential Broadcasting, Password/Subaddress Sending, Confidential Mailbox, 2 on 1 Log

Store Specifications

  • Mail Box
    100 User Inboxes,
    1 Memory RX Inbox,
    50 Confidential Fax Inboxes
    Maximum 10,000 Pages (2,000 jobs) Stored
  • Advanced Space
    Communication Protocol: SMB or WebDAV
    Supported Client PC: Windows® 10/11
    Concurrent Connections (Max.): SMB:64, WebDAV:3
  • Advanced Space Available Disk Space
    Standard:16 GB
    (With option: max. 480GB)
  • Advanced Space Features
    Authentication for Advanced Space Log-in, Sort Function, Printing a PDF File with a Password, imageWARE Secure Audit Manager Support, Search, File Preview, Authentication Management, Open to public, URI TX, Backup/Restore

Security Specifications

  • Authentication & Access Control
    User Authentication (Picture Login, Picture and PIN Login, Card Login17, Username and Password Login, Function Level Login, Mobile Login),  Department ID Authentication (Department ID and PIN Login, Function Level Login), uniFLOW Online (PIN Login, Picture Login, Picture and PIN Login, Card Login, Card and PIN Login, Username and Password Login, Department ID and PIN Login, Function Level Login), Access Management System (Access Control)
  • Network Security
    TLS 1.3, IPSec, IEEE802.1X authentication, SNMP V3.0, Firewall Functionality (IP/MAC Address Filtering), WPA3 support, Dual Network Support (Wired LAN/Wireless LAN, Wired LAN/Wired LAN), Disabling Unused Functions (Enabling/Disabling Protocols/Applications, Enabling/Disabling Remote UI, Enabling/Disabling USB Interface), Communication Line Separation (G3 FAX, USB Port, Advanced Space, Scan and Send -Virus Concerns for E-mail Reception)
  • Document Security
    Print Security (Secure Print, Encrypted Secure Print, Forced Hold Printing, uniFLOW Secure Print18), Receive Data Security (Confidential Fax Inbox Forwarding Received Documents Automatically), Scan Security (Encrypted PDF, Device Signature PDF/XPS, User Signature PDF/XPS, Adobe LiveCycle® Rights Management ES2.5 Integration), BOX Security (Mail Box Password Protected, Advanced Space Access Control), Send Data Security (Setting for requesting password input per transmission, Restricted E-mail/File send functions, Confirming FAX number, Allow/Restrict Fax Driver Transmissions, Allow/Restrict Sending from History, S/MIME Support), Document Tracking (Secure Watermark)
  • Device Security
    Protecting SSD Data [SSD Data Encryption (FIPS140-2/140-3*), SSD Lock], Standard SSD Initialize, Trusted Platform Module (TPM 2.0), Job Log Conceal Function, Protecting MFP Software Integrity, Checking MFD Software Integrity & Platform Firmware Resiliency (NIST SP800-193) with Automatic System Recovery (Verify System at Start-up, Runtime Intrusion Detection enabled with McAfee Embedded Control), HCD-PP Common Criteria Certification
    (*Validation pending)
  • Device Management & Auditing
    Administrator Password, Remote Management Two-factor Authentication, Digital Certificate And Key Management, Audit Log, Cooperating with External Security Audit System (Security Information and Event Management), Image Data Logging, Security Policy Setting

Environmental Specifications

  • Operating Environment
    Temperature: 10 to 30 ºC
    Humidity: 20 to 80 % RH (Relative Humidity)
  • Power Source
    220-240V 50/60Hz 5A
  • Power Consumption
    Maximum: Approx. 1,500 W
    Copying (with DADF continuous scan): Approx. 613 W19
    Standby: Approx. 40.7 W20
    Sleep mode: Approx. 0.8 W21Typical Electricity Consumption (TEC)22: 0.35 kWh

    For detailed information relating to Erp:Lot6/26 regulation,
    please go to: https://www.canon-europe.com/for_work/lot26/

  • Noise Levels
    Sound Power Level (LWA,m)
    Active (BW)(1-sided):
    61 dB, Kv 3 dBSound Pressure (LpAm)
    Bystander’s position:
    Active(BW/CL)(1-sided):
    47 dB23/ 48 dB24

  • Standards
    Blue Angel

Software & Printer Management

  • Tracking & Reporting
    Universal Login Manager (ULM)
    uniFLOW Online
  • Remote Management Tools
    iWEMC
    eMaintenance
    Content Delivery System
  • Scanning Software
    Color Network ScanGear 2
  • Optimisation Tools
    Canon Driver Configuration Tool
  • Platform
    MEAP (Multifunctional Embedded Application Platform)
  • Document Publishing
    Kofax Power PDF Advanced (Optional)

Consumables

  • Toner Cartridge/s
    C-EXV 64 Toner BK/C/M/Y
  • Toner Estimated Yield
    (Estimated @5% Coverage)
    C-EXV 64 Toner BK: 38,000 pages
    C-EXV 64 Toner C/M/Y: 25,500 pages

Paper Supply Options

  • Cassette Feeding Unit
    Cassette Feeding Unit-AW1
    Paper Capacity: 550 sheets x 2 (1,100 sheets) (80 gsm)
    Paper Type: Thin, Plain, Recycled, Color, Heavy, Bond, Transparency, Pre-punched,
    Letterhead Paper Size:
    A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R
    Custom Size: 105.0 x 148.0 mm to 304.8 x 457.2 mm
    Paper Weight: 52 to 256 gsm
    Power Source: From the Main Unit
    Dimensions (W x D x H): 565 x 635 x 248 mm
    Weight: Approx. 16.0 kg

Output Options

  • Copy Tray
    Inner 2way Tray-M1
    Tray Capacity (with 80 gsm paper)
    Upper tray: A4, A5, A5R, A6R, B5, B5R: 85 sheets
    SRA3, A3,  A4R, B4: 40 sheets
    Lower tray (standard tray): A4, A5, A5R, A6R, B5, B5R: up to 220 sheets
    SRA3, A3, A4R, B4: up to 100 sheets
    Paper Weight: 52 to 300 gsm
    Dimensions (W x D x H): 428 x 405 x 88 mm
    Weight: 0.7 kgCopy Tray-T2
    Capacity (with 80gsm paper):
    A4, A5R, B5, B5R: 100 sheets
    A3, A4R, B4: 65 sheets
    Dimensions (W x D x H): 442 × 373 × 176 mm (attached to the main unit, when the extension tray is extended)
    Weight: 0.5 kg

  • Inner Finisher
    Inner Finisher-L1
    Tray Capacity (with 80gsm paper):
    Upper Tray: SRA3, A3, A4, A4R, A5, A5R, A6R, B4, B5, B5R: approx. 45 sheets
    Lower Tray: A4, A5, A5R, B5: approx. 500 sheets
    SRA3, A3, A4R, B4, B5R: 250 sheets
    A6R: 30 sheets
    Envelope: 10 sheets
    Paper Weight: 52 to 300 gsm
    Staple Position: Corner, Double
    Staple Capacity:
    A4, B5: 50 sheets (52 to 90 gsm)
    A4R: 40 sheets (52 to 90 gsm)
    A3, B4: 30 sheets (52 to 90 gsm)
    Eco Staple:
    A3, A4, B4, B5: 10 sheets (52 to 64 gsm)
    8 sheets (65 to 81.4 gsm)
    6 sheets (82 to 105 gsm)
    Staple On Demand: approx. 40 sheets (80 gsm)
    Dimensions (W x D x H): 727 × 525 × 225 mm (attached to the main unit, when the extension tray is extended)
    Weight: Approx. 9.1 kg
  • Staple Finisher
    Staple Finisher-AE1
    Tray Capacity (with 80gsm paper):
    Upper Tray: A4, A5, A5R, A6R, B5: approx. 250 sheets
    SRA3, A3, A4R, B4, B5R:  approx. 125 sheets
    Lower Tray: A4, A5, A5R, B5: 3,000 sheets
    SRA3, A3, A4R, B4, B5R: 1,500 sheets
    A6R: 250 sheets
    Envelope: Monarch 30 sheets, COM10 No.10, DL, ISO-C5: 100 sheets
    Paper Weight:
    Upper Tray: 52 to 256 gsm
    Lower Tray: 52 to 300 gsm
    Staple Position: Corner, Double
    Staple Capacity:
    A4, B5: 50 sheets (52 to 90 gsm)
    A4R: 40 sheets (52 to 90 gsm)
    A3, B4: 30 sheets (52 to 90 gsm)
    Eco Staple:
    A3, A4: 10 sheets (52 to 64 gsm)
    8 sheets (65 to 81.4 gsm)
    6 sheets (82 to 105 gsm)
    Staple On Demand: 50 sheets (52 to 90 gsm)
    Dimensions (W x D x H): 637 × 623 × 1,021 mm (when the extension tray is extended)
    Weight: Approx. 30.0 kg
  • Booklet Finisher
    Booklet Finisher-AE1
    (Includes the above Staple Finisher-AE1 basic staple specifications.)
    Saddle Stitch paper size: A3, A4R, B4
    Saddle Stitch Staple Capacity: 20 sheets x 10 sets (52 to 81.4 gsm) (including 1 cover sheet up to 256 gsm)
    Non Staple Folded Bunch Capacity: up to 3 sheets (52 to 105 gsm)
    Dimensions (W x D x H): 637 × 623 × 1,021 mm (when the extension tray is extended)
    Weight: Approx. 53.0 kg
  • Hole Puncher
    Inner 2/4 Hole Puncher-D1 (Requires Inner Finisher-L1)
    Two or Four Holes
    Acceptable Punch Paper Weight: 52 to 300 gsm
    Acceptable Punch Paper Size:
    Two holes A3, A4, A4R, A5, B4, B5, B5R,
    Four holes A3, A4Inner 4 Hole Puncher-D1 (Requires Inner Finisher-L1)
    Four Holes
    Acceptable Punch Paper Weight: 52 to 300 gsm
    Acceptable Punch Paper Size:
    Four holes A3, A4, A4R, A5, B4, B5, B5R

    2/4 Hole Puncher Unit-A1
    (Requires either the Staple Finisher-AE1 or Booklet Finisher-AE1)
    Two or Four Holes
    Acceptable Punch Paper Weight: 52 to 300 gsm
    Acceptable Punch Paper Size:
    Two holes A3, A4, A4R, A5, B4, B5, B5R,
    Four holes A3, A4

    4 Hole Puncher Unit-A1
    (Requires either the Staple Finisher-AE1 or Booklet Finisher-AE1)
    Four Holes
    Acceptable Punch Paper Weight: 52 to 300 gsm
    Acceptable Punch Paper Size:
    Four holes A3, A4, A4R, A5, B4, B5, B5R

Hardware Accessories

  • Card Readers
    Various card readers available e.g. MiCard Plus. Please contact your local Canon Office for more details.
    Copy Card Reader-F1
    Copy Card Reader Attachment-B7
    IC Card Reader Box for Numeric Keypad-A1
  • Others
    Single Pass DADF-C1
    DADF-BA1
    Platen Cover-Y3
    Utility Tray-B1
    Instant Stapler-B1 (optional)
    Media Adjustment Kit-A1
    Numeric Keypad-A2

Security Options

  • Data Security
    1TB SSD-A1
    Memory Mirroring Kit-A1
    250GB SSD-A1 (usage with Memory Mirroring Kit-A1)

System & Controller Options

  • Print Accessories
    PCL International Font Set-A
  • Barcode Printing
    Barcode Printing Kit-D1
  • System Accessories
    Copy Control Interface Kit-A1
    Serial Interface Kit-K3
    Wireless LAN Board-F1
  • Fax Accessories
    Super G3 FAX Board-BH1
    Super G3 2nd Line Fax Board-BH2
    Remote Fax Kit-A1
    IP FAX Expansion Kit-B1

Other Options

  • Staple Cartridge
    Staple Cartridge-Y1 (2 x 2,000pcs)25
    Staple-P1 (2 x 5,000pcs)
  • Accessibility Accessories
    ADF Access Handle-A1
    Voice Guidance Kit-G1
    Voice Operation Kit-D1
  • Others
    Device Protection: Antimicrobial Film26 – Various Sheets designed to fit the devices most common touch points.

Additional information

Weight 90 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

General Inquiries

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