Canon ImageRunner Advance 4545i Mono MFP Printer

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Brands:Canon

Exceptional Print Quality: The imageRUNNER ADVANCE 4545i ensures impeccable print quality with sharp text and clear graphics, making your documents look professional and impactful.
High-Speed Production: With a remarkable production speed of up to [insert speed] pages per minute, this printer handles high-volume print jobs with ease, reducing wait times.
Versatile Media Handling: This printer accommodates a wide range of media types and sizes, including standard letter and legal documents, envelopes, and more, providing you with the flexibility to handle diverse print projects.
Efficient Workflow: Streamline your production process with intuitive workflow software and automation features, reducing manual tasks and enhancing overall efficiency.
Robust Security Features: Protect your sensitive data with comprehensive security features, including user authentication, data encryption, and secure network protocols.
Mobile Printing and Scanning: Stay productive on-the-go with mobile printing and scanning support, enabling you to work seamlessly from your smartphone or tablet.
Large Paper Capacity: The generous paper capacity minimizes interruptions during printing jobs, reducing the need for frequent paper reloads.
Energy Efficiency: Designed with sustainability in mind, the imageRUNNER ADVANCE 4545i includes energy-saving features to help reduce your environmental footprint.

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Description

imageRUNNER ADVANCE 4545i
MAIN UNIT
TYPE Monochrome Laser Multifunctional
CORE FUNCTIONS Standard: Print, Copy, Scan, Send, Store
Optional: Fax
PROCESSOR Canon Dual Custom Processor (Shared)
CONTROL PANEL 10.1″ TFT LCD WSVGA Color Touch-panel
MEMORY 3.0 GB RAM
HARD DISK DRIVE Standard: 250 GB
Maximum: 1 TB
MIRRORING HARD DISK DRIVE Optional (250 GB, 1 TB)
Method: Raid1
PRINT RESOLUTION 1200 dpi x 1200 dpi
INTERFACE CONNECTION Network
Standard: 1000Base-T/100Base-TX/10Base-T,Wireless LAN (IEEE 802.11 b/g/n)
Optional: NFC, Bluetooth

Others
Standard: USB 2.0 x2 (Host), USB 3.0 x1 (Host),USB 2.0 x1 (Device)
Optional: Serial Interface, Copy Control Interface
PAPER CAPACITY (LTR, 20LB BOND) Standard: 1,180 SheetsMaximum: 6,330 Sheets
PAPER SOURCES (LTR, 20LB BOND) Standard: Two 550-sheet Paper Cassettes,80-sheet Stack Bypass
Optional: Two 550-sheet Paper Cassettes(Cassette Feeding Unit-AN1), 2,450-sheetPaper Deck (High Capacity CassetteFeeding Unit-B1), 2,700-sheet Paper Deck(Paper Deck Unit-F1)
PAPER OUTPUT CAPACITY (LTR, 20LB BOND) Standard: 250 Sheets
Maximum: 3,350 Sheets (with External Finishers)
FINISHING CAPABILITIES Standard: Collate, Group
With InnerFinisher:Collate, Group, Offset, Staple,Hole Punch,1 Staple-Free Staple,Staple On Demand
With ExternalFinisher:Collate, Group, Offset, Staple, Booklet,2Staple-Free Staple, Staple On Demand,Hole Punch3
SUPPORTED MEDIA TYPES Paper Cassettes:Thin, Plain, Recycled, Color, Heavy,Pre-punched
Stack Bypass:Thin, Plain, Recycled, Color, Heavy,Pre-punched, Bond, Transparency,Label, Envelope
SUPPORTED MEDIA SIZES Paper Cassette (1):Legal, Letter, Letter-R, Executive, Statement-R, Custom Size(5-1/2″ x 7-1/8″ to 11-3/4″ x 15-3/8″)
PaperCassette (2):11″ x 17″, Legal, Letter, Letter-R, Executive, Statement-R, Custom Size(5-1/2″ x 7-1/8″ to 11-3/4″ x 15-3/8″)Stack Bypass:11″ x 17″, Legal, Letter, Letter-R, Executive, Statement-R, Envelope [No.10 (COM10), Monarch, DL, ISO-C5], Custom Size (3-7/8″ x 5-7/8″ to 11-3/4″ x 17″)
SUPPORTED MEDIA WEIGHTS Paper Drawers:Paper Cassettes:16 lb. Bond to 34 lb. Bond (60 to 128 g/m2)
Stack Bypass:14 lb. Bond to 80 lb. Cover (52 to 220 g/m2)
Duplexing:16 lb. Bond to 28 lb. Cover (60 to 105 g/m2)
WARM-UP TIME From Power On:24 Seconds or Less
From Deep Sleep Mode:10 Seconds or Less
Quick Startup Mode:4 Seconds4
DIMENSIONS (W X D X H) 23-1/8″ x 29-1/8″ x 47″ (587 mm x 740 mm x 1,193 mm)5
INSTALLATION SPACE (WXD) Basic [With ADF (Stack Bypass and Cassette Drawers Open)]: 35″ x 46-1/2″ (889 mm x 1,182 mm)
Fully Configured [With ADF+Paper Deck Unit-F1+Booklet Finisher-Y1 (Cassette Drawers Open)]:71-3/8″ x 50-3/8″ (1,811 mm x 1,280 mm)
WEIGHT Approx. 240.7 lb. (109.2 kg)6
PRINT SPECIFICATIONS
PRINT SPEED Up to 45 ppm (Letter); Up to 32 ppm (Letter-R); Up to 25 ppm (Legal);Up to 22 ppm (11″ x 17″)
STANDARD PAGE DESCRIPTION LANGUAGES UFR II, PCL®6, Adobe® PS® 3
DIRECT PRINT Available from USB, Advanced Box, Remote UI,and Web Access (Opt.)7
SUPPORTED FILE TYPES FOR DIRECT PRINT PDF, TIFF, JPEG, EPS, XPS
PRINTING FROM MOBILE AND CLOUD A range of software and MEAP-based solutions are available to provide printing from mobile devices or Internet-connected devices and cloud-based services depending on your requirements.
FONTS PCL fonts:93 Roman, 10 Bitmap fonts, 2 OCR fonts, Andalé Mono WT J/K/S/T (Japanese, Korean, Simplified and Traditional Chinese),8 Barcode Fonts9
PS fonts:136 Roman
OPERATING SYSTEM10 UFRII:Windows Vista®/Server 2008/Windows® 7/Server 2008 R2/Windows 8/Server 2012/Windows 8.1/Server 2012 R2/Windows 10, MAC OS X (10.6.8 or later)
PCL:Windows Vista/Server 2008/Windows 7/Server 2008 R2/Windows 8/Server 2012/Windows 8.1/Server 2012 R2/Windows 10
PS:Windows Vista/Server 2008/Windows 7/Server 2008 R2/Windows 8/Server 2012/Windows 8.1/Server 2012 R2/Windows 10, MAC OS X (10.6.8 or later)
PPD:MAC OS 9.1 or later, MAC OS X (10.3.9 or later), Windows Vista/Windows 7/Windows 8/Windows 8.1/Windows 10
PRINT FEATURES Suspend Job Timeout, Subset Finishing (PS only), Profile Settings, Secured Print, Forced Hold Printing, Watermark, Page Border, Header/Footer, Page Layout, Two-sided Printing, Collating, Booklet Printing, Grouping, Mixed Paper Sizes/Orientations, Offsetting, Printing on Transparencies, Front/Back Covers, Toner Reduction, Poster Printing
COPY SPECIFICATIONS
COPY SPEED Up to 45 ppm (Letter); Up to 32 ppm (Letter-R); Up to 25 ppm (Legal);Up to 22 ppm (11″ x 17″)
FIRST-COPY-OUT-TIME As fast as 3.8 seconds
COPY RESOLUTION Reading:Up to 600 dpi x 600 dpi
Printing:1200 dpi x 1200 dpi
MULTIPLE COPIES Up to 999 copies
COPY EXPOSURE Automatic or Manual (9 Levels)
MAGNIFICATION 25%-400% (1% Increments)
PRESET REDUCTIONS 25%, 50%, 64%, 73%, 78%
PRESET ENLARGEMENTS 121%, 129%, 200%, 400%
BASIC COPY FEATURES Preset Reduction/Enlargement Ratios by Area, Paper Setting, Previous Settings, Favorite Settings, Finishing, Two-Sided, Density Adjustment, Original Type Selection, Interrupt Mode, Setting Confirmation/Cancel
SPECIAL COPY FEATURES Book to Two Pages, Two-sided Original, Finishing, Booklet, Job Build, N on 1, Add Cover, Insert Sheets, Different Size Originals, Density Adjustment, Original Type Selection, Transparency Cover Sheets, Page Numbering, Copy Set Numbering, Sharpness, Erase Frame, Secure Watermark, Print Date, Shift, Gutter,Print & Check, Negative/Positive, Repeat Images,Merge Job Blocks, Job Done Notice, Mirror Image,Store in Mail Box, Superimpose Image, Copy ID Card, Detect Feeder Multi Sheet Feed, Free Size Original
SCAN SPECIFICATIONS
TYPE Standard Single Pass Duplexing Automatic Document Feeder
DOCUMENT FEEDER PAPER CAPACITY Single Pass DADF-A1: 150 Sheets (20 lb. Bond)DADF-AV1: 100 Sheets (20 lb. Bond)
DOCUMENT FEEDER SUPPORTED MEDIA SIZES 11″ x 17″, Legal, Letter, Letter-R, Statement, Statement-R
DOCUMENT FEEDER SUPPORTED MEDIA WEIGHT Single Pass DADF-A1
BW Original:13 lb. Bond to 58 lb. Cover(50 to 157 g/m2)
CL Original:17 lb. Bond to 58 lb. Cover(64 to 157 g/m2)

DADF-AV1
BW Original:13 lb. Bond to 34 lb. Bond(50 to 128 g/m2)
CL Original:17 lb. Bond to 34 lb. Bond(64 to 128 g/m2)
PLATEN ACCEPTABLE ORIGINALS Sheet, Book, 3-Dimensional Objects [Up to 4.4 lb. (2 kg)]
PULL SCAN Color Network ScanGear2 for both Twain and WIA
Supported OS:Windows Vista/7/8/8.1/10Windows Server 2008/Server 2008 R2/Server 2012/Server 2012 R2
SCAN RESOLUTION 600 x 600 dpi, 400 x 400 dpi, 300 x 300 dpi, 200 x 400 dpi, 200 x 200 dpi, 200 x 100 dpi, 150 x 150 dpi, 100 x 100dpi
SCAN TO MOBILE DEVICES AND CLOUD-BASED SERVICES A range of solutions is available to provide scanning tomobile devices and cloud-based services depending onyour requirements.
SCAN SPEED (LETTER) Single Pass DADF-A1
Single-sided Scanning (BW):80 ipm (300 dpi)/80 ipm (600 dpi)
Single-sided Scanning (Color):80 ipm (300 dpi)/60 ipm (600 dpi)
Double-sided Scanning (BW):160 ipm (300 dpi)/150 ipm (600 dpi)
Double-sided Scanning (Color):160 ipm (300 dpi)/80 ipm (600 dpi)

DADF-AV1
Single-sided Scanning (BW):70 ipm (300 dpi)/51 ipm (600 dpi)
Single-sided Scanning (Color):70 ipm (300 dpi)/51 ipm (600 dpi)
Double-sided Scanning (BW):35 ipm (300 dpi)/25.5 ipm (600 dpi)
Double-sided Scanning (Color):35 ipm (300 dpi)/25.5 ipm (600 dpi)
SEND SPECIFICATIONS
DESTINATION E-mail/Internet Fax (SMTP), SMB, FTP, WebDAV, Mail Box, Super G3 Fax (Optional), IP Fax (Optional)
COLOR MODE Automatic-Color Select (Full Color/Grayscale), Automatic-Color Select (Full Color/Black-and-White),Full color, Grayscale, and Black-and-White
ADDRESS BOOK Automatic-Color Select (Full Color/Grayscale), Automatic-Color Select (Full Color/Black-and-White),Full color, Grayscale, and Black-and-White
SEND RESOLUTION 600 x 600 dpi, 400 x 400 dpi, 300 x 300 dpi, 200 x 400 dpi, 200 x 200 dpi, 200 x 100 dpi, 150 x 150 dpi,100 x 100dpi
COMMUICATION PROTOCOL File:FTP, SMB v3.0, WebDAV
E-mail/I-Fax:SMTP, POP3, I-Fax (Simple, Full)
FILE FORMAT Standard:TIFF, JPEG, PDF(Compact, Searchable, Apply policy, Optimize for Web, PDF A/1-b), XPS (Compact, Searchable),Office Open XML (PowerPoint®, Word)
Optional:PDF (Trace & Smooth, Encrypted),PDF/XPS (Digital Signature)
UNIVERSAL SEND FEATURES Original Type Selection,Two-sided Original, Book to Two Pages, Different-size Originals, Density Adjustment, Sharpness, Copy Ratio, Erase Frame, Job Build, Delayed Send, Preview, Finished Stamp, Job Done Notice, File Name, Subject/Message, Reply-to, E-mail Priority, TX Report, Original Content Orientation, Skip Blank Originals, Detect Feeder Multi Sheet Feed
FAX SPECIFICATIONS
MAXIMUM NUMBER OF LINES 4
MODEM SPEED Super G3:33.6 Kbps
G3:14.4 Kbps
COMPRESSION METHOD MH, MR, MMR, JBIG
RESOLUTION 400 x 400 dpi, 200 x 400 dpi, 200 x 200 dpi, 200 x 100 dpi
SENDING / RECORDING SIZE Statement-R to 11″ x 17″
FAX MEMORY Up to 30,000 pages
SPEED DIALS Max. 200
GROUP DIALS / DESTINATIONS Max. 199 dials
SEQUENTIAL BROADCAST Max. 256 addresses
MEMORY BACKUP Yes
FAX FEATURES Original Type Selection, Two-sided Original, Book to Two Pages, Different-size Originals, Density for Scanning, Sharpness, Copy Ratio, Erase Frame, Job Build, Specifying the Sender’s Name (when sending fax), Sender’s Name (TTI), Select Line, Selecting the Telephone Line (when sending fax), Direct Send, Delayed Send, Preview, Finished Stamp, Job Done Notice, TX Report, Detect Feeder Multi Sheet Feed
STORE SPECIFICATIONS
MAIL BOX (NUMBER SUPPORTED) 100 User In-boxes, 1 Memory RX In-box, 50 Confidential Fax In-boxes, 30,000 Maximum Pages Stored
ADVANCED BOX Communication Protocol: SMB or WebDAVSupportedClient PC:Windows (Windows Vista/7/8/8.1/10)
Concurrent Connections (Max.)
SMB:64
WebDAV:3 (Active Sessions)
ADVANCED BOX AVAILABLE DISC SPACE Approx. 16 GB (Standard HDD)
Approx. 480 GB (1 TB HDD)
ADVANCED BOX FEATURES Disabling Advanced Box, Storage Filtering, Authentication for Advanced Box Log-in, Search Function, Sort Function, Printing a PDF File with a Password, imageWARE Secure Audit Manager Support
MEMORY MEDIA Standard: USB
SECURITY SPECIFICATIONS
AUTHENTICATION Standard:Universal Login Manager, User Authentication, Department ID Authentication, AccessManagement System, Deviceand Function Level Log-in
Optional:uniFLOW
DATA Standard:Trusted Platform Module (TPM),Hard Disk Password Lock, Hard DiskDrive Erase, Mail Box Password Protection, Hard Disk Drive Encryption(FIPS140-2 Validated)
Optional:Hard Disk Drive Mirroring, Hard Disk Drive removal, IEEE 2600.2 Common Criteria Certification, Data Loss Prevention (Requires uniFLOW)
NETWORK Standard:IP/Mac Address Filtering, IPsec, TLS Encrypted Communication, SNMP V3.0, IEEE 802.1X, IPv6, SMTP Authentication, POP Authentication before SMTP
DOCUMENT Standard:Secure Print, Forced Hold Printing,Adobe LiveCycle® Rights Management ES2.5 Integration
Optional:Encrypted PDF, Encrypted Secure Print, User and Device signatures, Secure Watermarks, Document Scan Locking
ENVIRONMENTAL SPECIFICATIONS
OPERATING ENVIRONMENT Temperature:50 to 86ºF
Humidity:20 to 80% RH (no condensation)
POWER REQUIREMENTS 120-127 V AC, 60 Hz, 9.3A
PLUG (MAIN UNIT) NEMA 5-15P
POWER CONSUMPTION MaximumApprox. 1.5 kWh
Standby:Approx. 38 W
Sleep Mode:Approx. 0.9 W11
Typical Electricity Consumption (TEC) Rating:2.2 kWh
STANDARDS ENERGY STAR® Certified
Rated EPEAT® Gold12
RoHS Compliant
CONSUMABLES
TONER GPR-57 Toner
TONER YIELD (ESTIMATED @ 6% COVERAGE) Black: 42, 100 Copies

Additional information

Weight 115 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
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Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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