Canon PowerShot V10 Camera

850,000.00

Brands:Canon
  • For Vlogging and Live Streaming
  • 20.9MP 1″ CMOS Sensor
  • UHD 4K up to 29.97 fps
  • Full HD up to 59.94 fps
  • 19mm Equivalent Wide-Angle Lens
  • Web Camera Compatible with UVC Support
  • 460,000-Dot 2″ Touchscreen LCD
  • Wi-Fi & Bluetooth Connectivity
  • Vertical Capture Capable
  • Built-In 30° Stand
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Description

Specifications

  • Compact and lightweight at 211g

    Hold in your hand, fit in your pocket

  • Quality recording in 4K UHD

    Standout, movie-quality content

  • Wide angle lens for video

    Capture more in-shot without stretching your arm

  • Powerful stereo microphones

    Clear audio for immersive sound from all directions

  • Built-in Stand

    Shoot steadily from multiple positions9

  • Connectivity

    Wi-Fi, Bluetooth straight to your phone and even more

  • 14 colour filter effects

    Add ambiance and hone your vlogging style

  • Movie Digital IS

    For sharper, shake-free footage17

  • Tilt-up screen

    2-inch screen for easier shot composition from both camera sides

  • MicroSDXC

    Compatible with microSD, microSDHC and microSDXC memory cards

  • Face tracking

    Automatically track your face for easy recording

  • Wi-Fi

    For faster and more advanced wireless communication

  • Bluetooth included

    Connect with smartphones via Bluetooth

  • Camera Connect app

    For camera control, remote shooting, wireless file transfer and more

  • Camera to cloud auto transfer

    Easily transfer your vlogs to Google Drive or YouTube via image.canon

  • Smooth skin movie mode

    Look your best while recording with skin smoothing effects4

  • UVC/UAC

    Use your camera as a webcam12

  • Livestream

    Livestream to Facebook and YouTube via the Canon Camera Connect app11

  • Auto Neutral Density filter

    For optimal brightness in sunny conditions

  • Remote shooting

    Record from nearby over Wi-Fi using your smartphone

Specifications in detail

Image Sensor

  • Type
    High-sensitivity CMOS sensor (back-illuminated)
  • Effective Sensor Size
    1.0 inch
  • Effective Pixels
    Approx. 13.1 megapixels (During Full HD 16:9 Movie recording)
    Approx. 15.2 megapixels (During Still photo shooting)
  • Total Pixels
    Approx. 20.9 megapixels
  • Colour Filter Type
    RGB primary colour filters

Image Processor

  • Type
    DIGIC X

Lens

  • Focal Length
    6.6 mm (Approx. 19 mm equivalent, 35mm format equivalent; During Full HD, 16:9 Movie recording)
    6.6 mm (Approx. 18 mm equivalent, 35mm format equivalent; During Still photo shooting )
  • Zoom
    Digital Zoom (Off / 1.5× / 2.0× / 3.0×)1
  • Maximum Aperture
    f/2.8
  • Angle of View (Horzntl, Vertl, Diagnl)
    97.5° (During Full HD, 16:9 Movie recording)
    100.2° (During Still photo shooting)
  • Construction
    8 elements in 7 groups (including 3 Aspherical lenses and ND filter equivalent to 3 stops)
  • Image Stabilisation
    Digital only (Off/On/Enhanced)

Focusing

  • Type
    Contrast detection
  • AF Operation (Stills)
    One-Shot AF
  • AF Operation (Movie)
    Movie Servo AF
  • AF System / Points
    Approx. 100% vertical and horizontal coverage
  • AF Modes
    Face tracking AF, Specified frame AF2
  • AF Point Selection
    Subjects to track are specified by tapping
  • AF Lock
    Tap to start/stop AF3
  • Closest Focusing Distance
    0.05 m

Exposure Control

  • Metering Modes
    Evaluative metering with 384-zone (24×16) metering using the image sensor
  • Exposure Compensation
    Manual exposure movie mode
    ±3 stops (in 1/3-stop increments)
  • ISO Sensitivity

    Auto ISO range for Movies:
    – Full HD ISO 125–6400 (in 1/3-stop increments)
    – 4K ISO 125–3200 (in 1/3-stop increments)
    Manual ISO range for manual exposure Movies:
    – Full HD ISO 125–6400 (in 1/3-stop increments)
    – 4K ISO 125–3200 (in 1/3-stop increments)
    Auto ISO range for still photos: ISO 125–12800 (in 1/3-stop increments)

Shutter

  • Speed
    Movies: 1/4000 to 1/8 sec. (in 1/3-stop increments)
    * Varies depending on the movie recording mode or frame rate.
    Still photos: 1/2000 to 1.0 sec. (in 1/3-stop increments)
    * Varies depending on the scene.

White Balance

  • Type
    Auto white balance with the imaging sensor
  • Settings
    AWB (Ambience priority/White priority), Daylight, Shade, Cloudy(Effective also in twilight and sunset), Tungsten light, White Fluorescent light, Colour Temperature White balance shift (Adjustable in [Colour tone] in compatible modes.):
    1. Blue/Amber +/-9
    2. Magenta/Green +/-9

LCD Monitor

  • Type
    Approx. 460,000 dots 2.0 inch (aspect ratio of 3:2) TFT colour, liquid-crystal monitor
  • Coverage
    Approx. 100% vertically and horizontally
  • Brightness Adjustment
    Manually adjustable in a range of 1–5
  • Touch Screen Operations
    Tap-based subject selection / Touch Shutter (Disable / Enable) / Menu setting touch control / Quick Control touch control
  • Display Options
    Tilt Approx. 180° upward

Shooting

  • Modes
    Still photo shooting: Auto photo (equivalent to Scene Intelligent Auto/A+) Movie recording:
    • Auto movie
    • Smooth skin movie4 5
    • Movie IS mode
    • Manual exposure movie
  • Picture Styles
    14 colour filters:
    For outdoors on a fine day, such as a cafe scene with shade and shadows:
    – StoryTeal&Orange: Shifts colours toward teal/orange overall and creates cinematic shadows.
    – StoryMagenta: Shifts colours toward magenta overall and creates cinematic shadows.
    – StoryBlue: Shifts colours toward blue overall and creates cinematic shadows.
    – PaleTeal&Orange: Teal/orange overall, tinged with bluish-white.
    For Urban scenes and landscape with sky:
    – RetroGreen: Applies a nostalgic effect, from a greenish tint.
    – Sepiatone: Applies an effect that is sepia-toned overall.
    – AccentRed: Applies an effect that mutes all colours except reds.
    For warm food and sweets:
    – TastyWarm: Applies an effect with an amber tint and increased saturation, for appetizing food photography of dishes that are golden brown or served warm.
    – TastyCool: Applies an effect with a whitish tint and increased saturation, for appetizing food photography of sweets or other vibrant dishes.
    For indoors with indirect lighting and night walking scenes:
    – BrightAmber: Shifts scenes toward amber overall while brightening dark, indirectly lit or candlelit scenes.
    – BrightWhite: Shifts scenes toward white overall while brightening dark, indirectly lit or candlelit scenes.
    Bright night cityscape and indoor spaces with sunbeams:
    – ClearLightBlue: Shifts scenes toward blue overall, while lowering contrast and brightening shadows to create a sense of clarity.
    – ClearPurple: Shifts scenes toward purple overall, while lowering contrast and brightening shadows to create a sense of clarity.
    – ClearAmber: Shifts scenes toward amber overall, while lowering contrast and brightening shadows to create a sense of clarity.
  • Drive Modes
    Single shooting / Self-timer: 10 sec. / Self-timer: 2 sec.

File Types

  • Still Image Type
    JPEG: 8-bit (Compliant with Design rule for Camera File system 2.0 and Exif 2.31)
  • Movie Type
    MP4: 8-bit (H.264 / MPEG-4 AVC IPB Standard / IPB Light including AAC compressed audio)

Recording Pixels / Compression

  • Image Size
    3:2 – (L) 5472 x 3648, (M) 3648 x 2432, (S1) 2736 x 1824, (S2) 2400 x 1600
    4:3 – (L) 4864 x 3648, (M) 3248 x 2432, (S1) 2432 x 1824, (S2) 2112 x 1600
    16:9 – (L) 5472 x 3072, (M) 3648 x 2048, (S1) 2736 x 1536, (S2) 2400 x 1344
    1:1 – (L) 3648 x 3648, (M) 2432 x 2432, (S1) 1824 x 1824, (S2) 1600 x 16006
  • Movie Size
    4K UHD (16:9) 3840 x 2160 (29.97, 25, 23.98fps) inter frame (IPB) / (IPB Light)
    Full HD (16:9) 1920 x 1080 (59.94, 50, 29.97, 25fps) inter frame (IPB) / (IPB Light) | (25, 23.98fps) inter frame (IPB)
  • Movie Length
    Max movie continuous recording time available 1 hour7.
    Smooth Skin Movie mode (4K): max 5 min.
    No 4GB file limit with exFAT formatted SD card.
  • Bitrate / Mbps
    4K (29.97p/25.00p/23.98p): IPB Approx. 120 Mbps8
    4K (29.97p/25.00p/23.98p): IPB (Light) Approx. 60 Mbps9
    Full HD (59.94p/50.00p): IPB Approx. 60 Mbps10
    Full HD (59.94p/50.00p): IPB (Light) Approx. 35 Mbps
    Full HD (29.97p/25.00p): IPB Approx. 30 Mbps
    Full HD (29.97p/25.00p): IPB (Light) Approx. 12 Mbps
    Full HD (23.98p): IPB Approx. 30 Mbps
  • Microphone
    Built-in stereo microphone (48 Khz, 16-bit x 2 channels)
    3.5mm external microphone input (Input impedance 2.2 kΩ, Standard input level –63 dBV, Maximum input level –23 dBV)
  • Speaker
    Built-in monaural speaker (Movie playback volume: 0 (silent) to 10)
  • HDMI Display
    Output to external monitor only (output of images/video and shooting information, images/video are recorded to the card)
  • HDMI Output
    Camera screen and External Monitor output (no recording to the card, camera screen shows images/video with shooting information):
    Auto / 1080p
    Uncompressed YCbCr 4:2:0, 8-bit, supporting BT.709, when connected to compatible monitors. Simultaneous display on the screen and over HDMI is not supported when [Smooth skin movie] is selected.
  • Focusing
    Continuous Contrast detection Autofocus
    AF operation: Movie Servo AF
    AF method: Face tracking AF / Specified frame AF
    AF lock: Tap to start/stop AF
    Manual focus (MF): Not supported
  • ISO
    Auto ISO range for Movies:
    – Full HD ISO 125–6400 (in 1/3-stop increments)
    – 4K ISO 125–3200 (in 1/3-stop increments)
    Manual ISO range for manual exposure Movies:
    – Full HD ISO 125–6400 (in 1/3-stop increments)
    – 4K ISO 125–3200 (in 1/3-stop increments)
    Auto ISO range for still photos: ISO 125–12800 (in 1/3-stop increments)

Other Features

  • GPS
    GPS via Mobile (linked to a compatible smartphone)
  • Intelligent Orientation Sensor
    Yes
  • Histogram
    Yes (Brightness in playback mode)
  • Self Timer
    Approx. 2, 10 s
  • Menu Languages
    English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean, Malay, Indonesian, Persian, Hebrew, and Japanese

Connectivity

  • Wired Connectivity
    HighSpeed USB (USB 2.0 equivalent) USB Type-C connector also used for computer communication / USB charge or power.
  • Wireless Connectivity
    Wireless LAN (IEEE802.11b/g/n) (2.4 GHz)32, with Bluetooth 4.2 support Features supported – Smartphone, Upload to image.canon, Live Streaming11
  • Apps
    Canon Camera Connect app (iOS/Android)
  • Other
    HDMI Micro out (Type D, HDMI-CEC not supported)
    External Microphone In (3.5mm Stereo mini jack)
    USB Type-C connector with UVC/UAC compatibility12

Direct Print

  • PictBridge
    Not supported
  • Canon Printers
    Not supported

Storage

  • Type
    SD/SDHC/SDXC and UHS-I13

Software

  • Other
    Canon Camera Connect app (iOS/Android)
    image.canon app (iOS/Android)

Power Source

  • Batteries
    Built-in rechargeable lithium-ion battery
  • Battery Life
    Number of possible shots: Approx. 29014
    4K Movie shooting time: Approx. 55 min.
    Full HD Movie shooting time: Approx. 1 hr. 20 min.
    4K Playback time: Approx. 2 hr. 40 min.
  • Battery Indicator
    4 level indicator
  • Power Saving
    Screen off: 30 sec. / 1 min. / 3 min. / 5 min. / Disable15
    Auto power off: 30 sec. / 1 min. / 3 min. / 5 min. / 10 min. / Disable
  • Power Supply & Battery Chargers
    PD-E1 USB power adapter (The camera also support both Type-C PD compatible and non-PD compatible chargers.16)

Battery Life

  • Viewing Time
    4K Playback time: Approx. 2 hr. 40 min.
  • Number of Possible Shots
    Approx. 290
  • Movie Shooting Time
    4K Movie shooting time: Approx. 55 min.
    Full HD Movie shooting time: Approx. 1 hr. 20 min.

Accessories

  • Soft Case / Waterproof Case
    Soft case
  • Power Supply & Battery Chargers (Optional)
    PD-E1 USB power adapter
  • Remote Controller / Switch
    Wireless Remote Control BR-E1, Smartphone(Using Canon Camera Connect app)
  • Other
    Stereo Microphone DM-E1 / DM-E100, Tripod grip HG-100TBR, Interface Cable IFC-100U, Interface Cable IFC-400U, Wrist Strap WS-800

Physical Specifications

  • Operating Environment
    0 – 40 °C
  • Humidity Range
    10%–90%
  • Water/Dust-Resistance
    No
  • Tripod Mount
    1/4 (ISO 1222)
  • Dimensions (W x H x D)
    Approx. 63.4 × 90.0 × 34.3 mm
  • Weight
    211 g

Additional information

Weight 0.5 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
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Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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