DJI Air 3S Drone

4,520,000.00 inc Vat (4,859,000.00)

Brands:DJI

Dual Wide-Angle & 3x Telephoto Cameras
4K120, 4K60 HDR, or 2.7K Vertical Video
10-Bit D-Log M & HLG Color Modes
Forward-Facing LiDAR Sensor
Day & Night Omnidirectional Avoidance
Smart Non-GPS & Night RTH Modes
Up to 45 Minutes of Flight Time
O4 1080p60 12.4-Mile Transmission
Multiple Pre-Programmed Flight Modes
RC-N3 Remote & Flight Battery Included

Finance Schemes
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Description

Specs

Aircraft
  • Takeoff Weight

  • 724 g
  • Dimensions

  • Folded (without propellers): 214.19×100.63×89.17 mm (L×W×H)
    Unfolded (without propellers): 266.11×325.47×106.00 mm (L×W×H)
  • Max Ascent Speed

  • 10 m/s
  • Max Descent Speed

  • 10 m/s
  • Max Horizontal Speed

  • At sea level, in windless conditions:
    21 m/s*At sea level, with 6 m/s tailwind, while flying in the same direction as the wind:
    27 m/s*

    * Measured in a wind tunnel test environment when taking off from an altitude of 0 meter and ascending vertically to a height of 1.5 meters above the ground in Sport mode, and is for reference only. Always pay attention to reminders on the camera view during your flight.
    * 19 m/s in the EU region.

  • Max Takeoff Altitude

  • 6000 m
  • Max Flight Time

  • 45 minutes

    Measured by DJI Air 3S flying forward at a constant speed of 32.4 kph in a windless environment at sea level, with Obstacle Avoidance Action set to Brake, in photo mode, and from 100% battery level until 0%. Data is for reference only. Always pay attention to reminders in the app during your flight.

  • Max Hovering Time

  • 41 minutes

    Measured by DJI Air 3S hovering in a windless environment at sea level, with Obstacle Avoidance Action set to Brake, in photo mode, and from 100% battery level until 0%. Data is for reference only. Always pay attention to reminders in the app during your flight.

  • Max Flight Distance

  • 32 km

    Measured by DJI Air 3S flying forward at a constant speed of 48.6 kph in a windless environment at sea level, with Obstacle Avoidance Action set to Brake, in photo mode, and from 100% battery level until 0%. Data is for reference only. Always pay attention to reminders in the app during your flight.

  • Max Wind Speed Resistance

  • 12 m/s
  • Max Pitch Angle

  • 36°
  • Operating Temperature

  • -10° to 40° C (14° to 104° F)
  • Global Navigation Satellite System

  • GPS + Galileo + BeiDou
  • Hovering Accuracy Range

  • Vertical:
    ±0.1 m (with vision positioning)
    ±0.5 m (with satellite positioning)Horizontal:
    ±0.3 m (with vision positioning)
    ±0.5 m (with satellite positioning)

  • Internal Storage

  • 42 GB
  • Class

  • C1 (EU)

Camera

  • Image Sensor

  • Wide-Angle Camera: 1-inch CMOS, 50MP Effective Pixels
    Medium Tele Camera: 1/1.3-inch CMOS, 48MP Effective Pixels
  • Lens

  • Wide-Angle Camera
    FOV: 84°
    Format Equivalent: 24 mm
    Aperture: f/1.8
    Focus: 0.5 m to ∞Medium Tele Camera
    FOV: 35°
    Format Equivalent: 70 mm
    Aperture: f/2.8
    Focus: 3 m to ∞

  • ISO Range

  • Video
    Normal:
    100-12800 (Normal)
    100-3200 (D-Log M)
    100-3200 (HLG)
    Slow Motion:
    100-6400 (Normal)
    100-3200 (D-Log M)
    100-3200 (HLG)Photo
    100-6400 (12 MP)
    100-3200 (48 MP and 50 MP)

  • Shutter Speed

  • Wide-Angle Camera
    12MP Photo: 1/8000-2 s (2.5-8 s for simulated long exposure)
    50MP Photo: 1/8000-2 sMedium Tele Camera
    12MP Photo: 1/16000-2 s (2.5-8 s for simulated long exposure)
    48MP Photo: 1/8000-2 s

  • Max Image Size

  • Wide-Angle Camera: 8192×6144
    Medium Tele Camera: 8064×6048
  • Still Photography Modes

  • Wide-Angle Camera
    Single Shot: 12 MP and 50 MP
    Burst Shooting: 12 MP, 3/5/7 frames; 50 MP, 3/5 frames
    Automatic Exposure Bracketing (AEB): 12 MP, 3/5/7 frames; 50 MP, 3/5 frames at 0.7 EV step
    Timed: 12 MP, 2/3/5/7/10/15/20/30/60 s; 50 MP, 5/7/10/15/20/30/60 sMedium Tele Camera
    Single Shot: 12 MP and 48 MP
    Burst Shooting: 12 MP, 3/5/7 frames; 48 MP, 3/5 frames
    Automatic Exposure Bracketing (AEB): 12 MP, 3/5/7 frames; 48 MP, 3/5 frames at 0.7 EV step
    Timed: 12 MP, 2/3/5/7/10/15/20/30/60 s; 48 MP, 5/7/10/15/20/30/60 s

  • Photo Format

  • JPEG/DNG (RAW)
  • Video Resolution

  • Wide-Angle Camera/Medium Tele Camera:
    H.264/H.265
    4K: 3840×2160@24/25/30/48/50/60/120*fps
    FHD: 1920×1080@24/25/30/48/50/60/120*/240*fps
    2.7K Vertical Shooting: 1512×2688@24/25/30/48/50/60fps* Recording frame rates. The corresponding video plays as a slow-motion video. Slow-motion videos and 4K video recordings only support H.265 encoding.

  • Video Format

  • MP4 (MPEG-4 AVC/H.264, HEVC/H.265)
  • Max Video Bitrate

  • H.264/H.265: 130 Mbps*

    * When shooting 4K/120fps video in D-Log M mode with the DJI Air 3S, the video encoding bitrate can reach up to 130Mbps, corresponding to a video stream frame rate of 120fps. However, since slow-motion video files are encapsulated at 30fps, the video length displayed on the player is four times the recording duration, and the bitrate of the parsed encapsulated file is approximately one-fourth of the original encoding bitrate.

  • Supported File System

  • exFAT
  • Color Mode and Sampling Method

  • Wide-Angle/Medium Tele Camera
    Normal (FHD/2.7K): 8-bit 4:2:0 (H.264)
    Normal (FHD/2.7K): 10-bit 4:2:0 (H.265)
    HLG/D-Log M (FHD/2.7K): 10-bit 4:2:0 (H.264/H.265)
    Normal/HLG/D-Log M (4K): 10-bit 4:2:0 (H.265)
  • Digital Zoom

  • Wide-Angle Camera: 1-2.9x
    Medium Tele Camera: 3-9x

Gimbal

  • Stabilization

  • 3-axis mechanical gimbal (tilt, roll, pan)
  • Mechanical Range

  • Tilt: -135° to 70°
    Roll: -50° to 50°
    Pan: -27° to 27°
  • Controllable Range

  • Tilt: -90° to 60°
    Pan: -5° to 5°
  • Max Control Speed (tilt)

  • 100°/s
  • Angular Vibration Range

  • ±0.0037°

Sensing

  • Sensing Type

  • Omnidirectional binocular vision system, supplemented with forward-facing LiDAR and an infrared sensor at the bottom of the aircraft
  • Forward

  • Measurement Range: 0.5-18 m
    Detection Range: 0.5-200 m
    Effective Sensing Speed: Flight Speed ≤ 15 m/s
    FOV: Horizontal 90°, Vertical 72°
  • Backward

  • Measurement Range: 0.5-18 m
    Effective Sensing Speed: Flight Speed ≤ 14 m/s
    FOV: Horizontal 90°, Vertical 72°
  • Lateral

  • Measurement Range: 0.5-30 m
    Effective Sensing Speed: Flight Speed ≤ 14 m/s
    FOV: Horizontal 90°, Vertical 72°
  • Upward

  • Measurement Range: 0.5-18 m
    Effective Sensing Speed: Flight Speed ≤ 6 m/s
    FOV: Front and Back 72°, Left and Right 90°
  • Downward

  • Measurement Range: 0.3-14 m
    Effective Sensing Speed: Flight Speed ≤ 6 m/s
    FOV: Front and Back 106°, Left and Right 90°
  • Operating Environment

  • Forward, Backward, Left, Right, and Upward:
    Surfaces with discernible patterns and adequate lighting (lux > 1)
    Downward:
    Surfaces with discernible patterns, diffuse reflectivity > 20% (e.g., walls, trees, people), and adequate lighting (lux > 1)
  • 3D Infrared Sensor

  • Forward-Facing LiDAR
    Measurement Range (nighttime): 0.5-25 m (reflectivity > 10%)
    FOV: Up and Down 60°, Left and Right 60°Downward-Facing Infrared Sensor
    Measurement Range: 0.3-8 m (reflectivity > 10%)
    FOV: Front and Back 60°, Left and Right 60°

Video Transmission

  • Video Transmission System

  • O4
  • Live View Quality

  • Remote Controller:
    1080p/30fps, 1080p/60fps
  • Operating Frequency

  • 2.4000-2.4835 GHz
    5.170-5.250 GHz
    5.725-5.850 GHzOperating frequency allowed varies among countries and regions. Refer to local laws and regulations for more information.

  • Transmitter Power (EIRP)

  • 2.4 GHz:
    < 33 dBm (FCC)
    < 20 dBm (CE/SRRC/MIC)5.1 GHz:
    < 23 dBm (CE)

    5.8 GHz:
    < 33 dBm (FCC)
    < 30 dBm (SRRC)
    < 14 dBm (CE)

  • Max Transmission Distance (unobstructed, free of interference)

  • FCC: 20 km
    CE: 10 km
    SRRC: 10 km
    MIC: 10 kmMeasured in an unobstructed outdoor environment free of interference. The above data shows the farthest communication range for one-way, non-return flights under each standard. Always pay attention to RTH reminders in the app during your flight.

  • Max Transmission Distance (unobstructed, with interference)

  • Strong Interference: Urban landscape, approx. 1.5-4 km
    Medium Interference: Suburban landscape, approx. 4-10 km
    Low Interference: Suburb/Seaside, approx. 10-20 kmMeasured under FCC standard in unobstructed environments with typical interference. Used for reference purposes only and provides no guarantee for actual transmission distance.

  • Max Transmission Distance (obstructed, with interference)

  • Low Interference and Obstructed by Buildings: Approx. 0-0.5 km
    Low Interference and Obstructed by Trees: Approx. 0.5-3 kmMeasured under FCC standard in obstructed environments with typical low interference. Used for reference purposes only and provides no guarantee for actual transmission distance.

  • Max Download Speed

  • O4:
    10 MB/s (with DJI RC-N3)
    10 MB/s (with DJI RC 2)
    Wi-Fi 5: 30 MB/s** Measured in a laboratory environment with little interference in countries/regions that support both 2.4 GHz and 5.8 GHz. Download speeds may vary depending on the actual conditions.

  • Lowest Latency

  • Aircraft + Remote Controller: Approx. 120 ms

    Depending on the actual environment and mobile device.

  • Antenna

  • 6 antennas, 2T4R

Wi-Fi

  • Protocol

  • 802.11 a/b/g/n/ac
  • Operating Frequency

  • 2.400-2.4835 GHz
    5.725-5.850 GHz
  • Transmitter Power (EIRP)

  • 2.4 GHz:
    < 20 dBm (FCC/CE/SRRC/MIC)5.8 GHz:
    < 20 dBm (FCC/SRRC)
    < 14 dBm (CE)

Bluetooth

  • Protocol

  • Bluetooth 5.2
  • Operating Frequency

  • 2.400-2.4835 GHz
  • Transmitter Power (EIRP)

  • < 10 dBm

Battery

  • Capacity

  • 4276 mAh
  • Weight

  • Approx. 247 g
  • Nominal Voltage

  • 14.6 V
  • Max Charging Voltage

  • 17.2 V
  • Type

  • Li-ion 4S
  • Energy

  • 62.5 Wh
  • Charging Temperature

  • 5° to 40° C (41° to 104° F)
  • Charging Time

  • Approx. 80 minutes (with DJI 65W Portable Charger)
    Approx. 60 minutes (with DJI 100W USB-C Power Adapter and Battery Charging Hub)

Charger

  • Input

  • DJI 65W Portable Charger:
    100-240 V (AC), 50-60 Hz, 2 ADJI 100W USB-C Power Adapter:
    100-240 V (AC), 50-60 Hz, 2.5 A

  • Output

  • DJI 65W Portable Charger:
    USB-C
    5 V, 5 A
    9 V, 5 A
    12 V, 5 A
    15 V, 4.3 A
    20 V, 3.25 A
    5-20 V, 3.25 AUSB-A
    5 V, 2 A

    DJI 100W USB-C Power Adapter:
    Max 100 W (total)

    When both ports are used, the max output power of one port is 82 W, and the charger will dynamically allocate the output power of the two ports according to the power load.

  • Rated Power

  • DJI 65W Portable Charger: 65 W
    DJI 100W USB-C Power Adapter: 100 W

Battery Charging Hub

  • Input

  • USB-C: 5-20 V, max 5 A
  • Output (power accumulation)

  • Battery Port: 12-17.2 V, 3.5 A
  • Output (charging)

  • Battery Port: 12-17.2 V, max 5 A
  • Output (USB)

  • USB-C:
    5 V, 3 A
    9 V, 5 A
    12 V, 5 A
    15 V, 5 A
    20 V, 4.1 A
  • Charging Type

  • Three batteries charged in sequence
  • Compatibility

  • DJI Air 3 Intelligent Flight Battery
    DJI Air 3S Intelligent Flight Battery

Car Charger

  • Input

  • Car Power Input:
    12.7-16 V, 6.5 A, rated voltage 14 V (DC)
  • Output

  • USB-C:
    5 V, 5 A
    9 V, 5 A
    12 V, 5 A
    15 V, 4.3 A
    20 V, 3.25 A
    5-20 V, 3.25 AUSB-A:
    5 V, 2 A

  • Rated Power

  • 65 W
  • Charging Temperature

  • 5° to 40° C (41° to 104° F)

Storage

  • Recommended microSD Cards

  • Lexar 1066x 64GB V30 U3 A2 microSDXC
    Lexar 1066x 128GB V30 U3 A2 microSDXC
    Lexar 1066x 256GB V30 U3 A2 microSDXC
    Lexar 1066x 512GB V30 U3 A2 microSDXC
    Kingston Canvas GO! Plus 64GB V30 U3 A2 microSDXC
    Kingston Canvas GO! Plus 128GB V30 U3 A2 microSDXC
    Kingston Canvas GO! Plus 256GB V30 U3 A2 microSDXC
    Kingston Canvas GO! Plus 512GB V30 U3 A2 microSDXC

DJI RC-N3 Remote Controller

  • Max Operating Time

  • Without Charging Any Mobile Device: 3.5 hours
    When Charging a Mobile Device: 1.5 hours
  • Max Supported Mobile Device Size

  • 180×86×10 mm (L×W×H)
  • Operating Temperature

  • -10° to 40° C (14° to 104° F)
  • Charging Temperature

  • 5° to 40° C (41° to 104° F)
  • Charging Time

  • 2 hours
  • Charging Type

  • It is recommended to use a 5V/2A charger.
  • Battery Capacity

  • 9.36 Wh (3.6 V, 2600 mAh)
  • Weight

  • Approx. 320 g
  • Dimensions

  • 104.2×150×45.2 mm (L×W×H)
  • Supported Mobile Device Port Type

  • Lightning, USB-C, Micro-USB

    Using a mobile device with a Micro-USB port requires the DJI RC-N Series RC Cable (Standard Micro USB Connector), which is sold separately.

  • Video Transmission Operating Frequency

  • 2.4000-2.4835 GHz
    5.170-5.250 GHz
    5.725-5.850 GHzOperating frequency allowed varies among countries and regions. Refer to local laws and regulations for more information.

  • Video Transmission Transmitter Power (EIRP)

  • 2.4 GHz:
    < 33 dBm (FCC)
    < 20 dBm (CE/SRRC/MIC)5.1 GHz:
    < 23 dBm (CE)

    5.8 GHz:
    < 33 dBm (FCC)
    < 14 dBm (CE)
    < 30 dBm (SRRC)

Additional information

Weight 1 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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