DJI Mavic 3 Enterprise

6,941,250.00

Brands:DJI
  • Dual 20MP Wide & 12MP Tele Lenses
  • 56x Hybrid Zoom
  • Up to 9-Mile Range via O3 Transmission
  • Omnidirectional Obstacle Avoidance
  • Auto Obstacle Rerouting with APAS 5.0
  • Automatic Return to Home
  • RC Pro Enterprise Controller Included
  • Up to 45 Minutes of Flight Time
  • Open Developer Ecosystem
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Description

Specs

Aircraft

  • Weight (with propellers, without accessories) [1]

  • DJI Mavic 3E: 915 g
    DJI Mavic 3T: 920 g
  • Max Takeoff Weight

  • DJI Mavic 3E: 1,050 g
    DJI Mavic 3T: 1,050 g
  • Dimensions

  • Folded (without propellers): 221×96.3×90.3 mm (L×W×H)
    Unfolded (without propellers): 347.5×283×107.7 mm (L×W×H)
  • Diagonal Distance

  • 380.1 mm
  • Max Ascent Speed

  • 6 m/s (Normal Mode)
    8 m/s (Sport Mode)
  • Max Descent Speed

  • 6 m/s (Normal Mode)
    6 m/s (Sport Mode)
  • Max Flight Speed (at sea level, no wind)

  • 15 m/s (Normal Mode)
    Forward: 21 m/s, Side: 20 m/s, Backward: 19 m/s (Sport Mode) [2]
  • Max Wind Speed Resistance

  • 12 m/s [3]
  • Max Take-off Altitude Above Sea Level

  • 6000 m (without payload)
  • Max Flight Time (no wind)

  • 45 mins [4]
  • Max Hover Time (no wind)

  • 38 mins
  • Max Flight Distance

  • 32 km
  • Max Pitch Angle

  • 30° (Normal Mode)
    35° (Sport Mode)
  • Max Angular Velocity

  • 200°/s
  • GNSS

  • GPS+Galileo+BeiDou+GLONASS (GLONASS is supported only when the RTK module is enabled)
  • Hovering Accuracy

  • Vertical: ±0.1 m (with Vision System); ±0.5 m (with GNSS); ±0.1 m (with RTK)
    Horizontal: ±0.3 m (with Vision System); ±0.5 m (with High-Precision Positioning System); ±0.1 m (with RTK)
  • Operating Temperature Range

  • -10° to 40° C (14° to 104° F)
  • Internal Storage

  • N/A
  • Motor Model

  • 2008
  • Propeller Model

  • 9453F Propellers for Enterprise
  • Beacon

  • Built into the aircraft
  • Class

  • C2 (EU)

Wide Camera

  • Sensor

  • DJI Mavic 3E: 4/3 CMOS, Effective pixels: 20 MP
    DJI Mavic 3T: 1/2-inch CMOS, Effective pixels: 48 MP
  • Lens

  • DJI Mavic 3E:
    FOV: 84°
    Format Equivalent: 24 mm
    Aperture: f/2.8-f/11
    Focus: 1 m to ∞

    DJI Mavic 3T:
    FOV: 84°
    Format Equivalent: 24 mm
    Aperture: f/2.8
    Focus: 1 m to ∞

  • ISO Range

  • DJI Mavic 3E: 100-6400
    DJI Mavic 3T: 100-25600
  • Shutter Speed

  • DJI Mavic 3E:
    Electronic Shutter: 8-1/8000 s
    Mechanical Shutter: 8-1/2000 s

    DJI Mavic 3T:
    Electronic Shutter: 8-1/8000 s

  • Max Image Size

  • DJI Mavic 3E: 5280×3956
    DJI Mavic 3T: 8000×6000
  • Still Photography Modes

  • DJI Mavic 3E:
    Single: 20 MP
    Timed: 20 MP
    JPEG: 0.7/1/2/3/5/7/10/15/20/30/60 s
    JPEG+RAW: 3/5/7/10/15/20/30/60 s
    Smart Low-light Shooting: 20 MP
    Panorama: 20 MP (raw image)

    DJI Mavic 3T:
    Single: 12 MP/48 MP
    Timed: 12 MP/48 MP
    JPEG: 2/3/5/7/10/15/20/30/60 s*
    Panorama: 12 MP (raw image); 100 MP (stitched image)

    * Shooting 48MP photo does not support 2s interval
    Smart Low-light Shooting: 12 MP

  • Video Resolution

  • H.264
    4K: 3840×2160@30fps
    FHD: 1920×1080@30fps
  • Bitrate

  • DJI Mavic 3E:
    4K: 130 Mbps
    FHD: 70 Mbps

    DJI Mavic 3T:
    4K: 85 Mbps
    FHD: 30 Mbps

  • Supported File Formats

  • exFAT
  • Photo Format

  • DJI Mavic 3E: JPEG/DNG (RAW)
    DJI Mavic 3T: JPEG
  • Video Format

  • MP4 (MPEG-4 AVC/H.264)

Tele Camera

  • Sensor

  • 1/2-inch CMOS, Effective pixels: 12 MP
  • Lens

  • FOV: 15°
    Format Equivalent: 162 mm
    Aperture: f/4.4
    Focus: 3 m to ∞
  • ISO Range

  • DJI Mavic 3E: 100-6400
    DJI Mavic 3T: 100-25600
  • Shutter Speed

  • Electronic Shutter: 8-1/8000 s
  • Max Image Size

  • 4000×3000
  • Photo Format

  • JPEG
  • Video Format

  • MP4 (MPEG-4 AVC/H.264)
  • Still Photography Modes

  • DJI Mavic 3E:
    Single: 12 MP
    Timed: 12 MP
    JPEG: 0.7/1/2/3/5/7/10/15/20/30/60 s
    Smart Low-light Shooting: 12 MP

    DJI Mavic 3T:
    Single: 12 MP
    Timed: 12 MP
    JPEG: 2/3/5/7/10/15/20/30/60 s
    Smart Low-light Shooting: 12 MP

  • Video Resolution

  • H.264
    4K: 3840×2160@30fps
    FHD: 1920×1080@30fps
  • Bitrate

  • DJI Mavic 3E:
    4K: 130 Mbps
    FHD: 70 Mbps

    DJI Mavic 3T:
    4K: 85 Mbps
    FHD: 30 Mbps

  • Digital Zoom

  • 8x (56x hybrid zoom)

Thermal Camera [5]

  • Thermal Imager

  • Uncooled VOx Microbolometer
  • Pixel Pitch

  • 12 μm
  • Frame Rate

  • 30 Hz
  • Lens

  • DFOV: 61°
    Format Equivalent: 40 mm
    Aperture: f/1.0
    Focus: 5 m to ∞
  • Noise Equivalent Temperature Difference (NETD)

  • ≤50 mK@F1.0
  • Temperature Measurement Method

  • Spot Meter, Area Measurement
  • Temperature Measurement Range

  • -20° to 150° C (-4° to 302° F, High Gain Mode)
    0° to 500° C (32° to 932° F, Low Gain Mode)
  • Palette

  • White Hot/Black Hot/Tint/Iron Red/Hot Iron/Arctic/Medical/Fulgurite/Rainbow 1/Rainbow 2
  • Photo Format

  • JPEG (8-bit)
    R-JPEG (16-bit)
  • Video Resolution

  • 640×512@30fps
  • Bitrate

  • 6 Mbps
  • Video Format

  • MP4 (MPEG-4 AVC/H.264)
  • Still Photography Modes

  • DJI Mavic 3T:
    Single: 640×512
    Timed: 640×512
    JPEG: 2/3/5/7/10/15/20/30/60 s
  • Digital Zoom

  • 28x
  • Infrared Wavelength

  • 8-14 μm
  • Infrared Temperature Measurement Accuracy

  • ±2° C or ±2% (using the larger value)

Gimbal

  • Stabilization

  • 3-axis (tilt, roll, pan)
  • Mechanical Range

  • DJI Mavic 3E:
    Tilt: -135° to 100°
    Roll: -45° to 45°
    Pan: -27° to 27°

    DJI Mavic 3T:
    Tilt: -135° to 45°
    Roll: -45° to 45°
    Pan: -27° to 27°

  • Controllable Range

  • Tilt: -90° to 35°
    Pan: Not controllable
  • Max Control Speed (tilt)

  • 100°/s
  • Angular Vibration Range

  • ±0.007°

Sensing

  • Type

  • Omnidirectional binocular vision system, supplemented with an infrared sensor at the bottom of the aircraft.
  • Forward

  • Measurement Range: 0.5-20 m
    Detection Range: 0.5-200 m
    Effective Sensing Speed: Flight Speed ≤15 m/s
    FOV: Horizontal 90°, Vertical 103°
  • Backward

  • Measurement Range: 0.5-16 m
    Effective Sensing Speed: Flight Speed ≤12 m/s
    FOV: Horizontal 90°, Vertical 103°
  • Lateral

  • Measurement Range: 0.5-25 m
    Effective Sensing Speed: Flight Speed ≤15 m/s
    FOV: Horizontal 90°, Vertical 85°
  • Upward

  • Measurement Range: 0.2-10 m
    Effective Sensing Speed: Flight Speed ≤6 m/s
    FOV: Front and Back 100°, Left and Right 90°
  • Downward

  • Measurement Range: 0.3-18 m
    Effective Sensing Speed: Flight Speed ≤6 m/s
    FOV: Front and Back 130°, Left and Right 160°
  • Operating Environment

  • Forward, Backward, Lateral, and Upward: Surface with a clear pattern and adequate lighting (lux >15)
    Downward: Diffuse reflective surface with diffuse reflectivity>20% (e.g. walls, trees, people) and adequate lighting (lux >15)

Video Transmission

  • Video Transmission System

  • DJI O3 Enterprise Transmission
  • Live View Quality

  • Remote Controller: 1080p/30fps
  • Operating Frequency [6]

  • 2.400-2.4835 GHz
    5.725-5.850 GHz
  • Max Transmission Distance (unobstructed, free of interference) [7]

  • DJI Mavic 3E:
    FCC: 15 km
    CE: 8 km
    SRRC: 8 km
    MIC: 8 km

    DJI Mavic 3T:
    FCC: 15 km
    CE: 8 km
    SRRC: 8 km
    MIC: 8 km

  • Max Transmission Distance (Obstructed) [8]

  • Strong Interference (dense buildings, residential areas, etc.): 1.5-3 km (FCC/CE/SRRC/MIC)
    Medium Interference (suburban areas, city parks, etc.): 3-9 km (FCC), 3-6 km (CE/SRRC/MIC)
    Low Interference (open spaces, remote areas, etc.): 9-15 km (FCC), 6-8 km (CE/SRRC/MIC)
  • Max Download Speed[9]

  • 15 MB/s (with DJI RC Pro Enterprise)
  • Latency (depending on environmental conditions and mobile device)

  • Approx. 200 ms
  • Antenna

  • 4 Antennas, 2T4R
  • Transmission Power (EIRP)

  • 2.4 GHz: <33 dBm (FCC), <20 dBm (CE/SRRC/MIC)
    5.8 GHz: <33 dBm (FCC), <30 dBm (SRRC), <14 dBm (CE)

DJI RC Pro Enterprise

  • Video Transmission System

  • DJI O3 Enterprise Transmission
  • Max Transmission Distance (unobstructed, free of interference) [7]

  • FCC: 15 km
    CE/SRRC/MIC: 8 km
  • Video Transmission Operating Frequency [6]

  • 2.400-2.4835 GHz
    5.725-5.850 GHz
  • Antenna

  • 4 Antennas, 2T4R
  • Video Transmission Transmitter Power (EIRP)

  • 2.4 GHz: <33 dBm (FCC), <20 dBm (CE/SRRC/MIC)
    5.8 GHz: <33 dBm (FCC), <14 dBm (CE), <23 dBm (SRRC)
  • Wi-Fi Protocol

  • 802.11 a/b/g/n/ac/ax
    Support 2×2 MIMO Wi-Fi
  • Wi-Fi Operating Frequency [6]

  • 2.400-2.4835 GHz
    5.150-5.250 GHz
    5.725-5.850 GHz
  • Wi-Fi Transmitter Power (EIRP)

  • 2.4 GHz: <26 dBm (FCC), <20 dBm (CE/SRRC/MIC)
    5.1 GHz: <26 dBm (FCC), <23 dBm (CE/SRRC/MIC)
    5.8 GHz: <26 dBm (FCC/SRRC), <14 dBm (CE)
  • Bluetooth Protocol

  • Bluetooth 5.1
  • Bluetooth Operating Frequency

  • 2.400-2.4835 GHz
  • Bluetooth Transmitter Power (EIRP)

  • < 10 dBm
  • Screen Resolution

  • 1920×1080
  • Screen Size

  • 5.5 inches
  • Screen

  • 60 fps
  • Brightness

  • 1,000 nits
  • Touchscreen Control

  • 10-point multi-touch
  • Battery

  • Li-ion (5000 mAh @ 7.2 V)
  • Charging Type

  • Recommended to be charged with the included DJI USB-C Power Adapter (100W) or USB charger at 12 V or 15 V
  • Rated Power

  • 12 W
  • Storage Capacity

  • Internal Storage (ROM): 64 GB
    Supports a microSD card for expanded capacity.
  • Charging Time

  • Approx. 1 hour 30 minutes (with the included DJI USB-C Power Adapter (100W) only charging the remote controller or a USB charger at 15 V)
    Approx. 2 hours (with a USB charger at 12 V)
    Approx. 2 hours 50 minutes (with the included DJI USB-C Power Adapter (100W) charging the aircraft and remote controller simultaneously)
  • Operating Time

  • Approx. 3 hours
  • Video Output Port

  • Mini-HDMI port
  • Operating Temperature Range

  • -10° to 40° C (14° to 104° F)
  • Storage Temperature

  • -30° to 60° C (-22° to 140° F) (within one month)
    -30° to 45° C (-22° to 113° F) (one to three months)
    -30° to 35° C (-22° to 95° F) (three to six months)
    -30° to 25° C (-22° to 77° F) (more than six months)
  • Charging Temperature

  • 5° to 40° C (41° to 104° F)
  • Supported DJI Aircraft[10]

  • DJI Mavic 3E
    DJI Mavic 3T
  • GNSS

  • GPS+Galileo+GLONASS
  • Dimensions

  • Antennas folded and controller sticks unmounted:
    183.27×137.41×47.6 mm (L×W×H)
    Antennas unfolded and controller sticks mounted:
    183.27×203.35×59.84 mm (L×W×H)
  • Weight

  • Approx. 680 g
  • Model

  • RM510B

Storage

  • Supported Memory Cards

  • Aircraft:
    U3/Class10/V30 or above is required. A list of recommended microSD cards can be found below.
  • Recommended microSD Cards

  • Remote Controller:
    SanDisk Extreme PRO 64GB V30 A2 microSDXC
    SanDisk High Endurance 64GB V30 microSDXC
    SanDisk Extreme 128GB V30 A2 microSDXC
    SanDisk Extreme 256GB V30 A2 microSDXC
    SanDisk Extreme 512GB V30 A2 microSDXC
    Lexar 667x 64GB V30 A2 microSDXC
    Lexar High-Endurance 64GB V30 microSDXC
    Lexar High-Endurance 128GB V30 microSDXC
    Lexar 667x 256GB V30 A2 microSDXC
    Lexar 512GB V30 A2 microSDXC
    Samsung EVO Plus 64GB V30 microSDXC
    Samsung EVO Plus 128GB V30 microSDXC
    Samsung EVO Plus 256GB V30 microSDXC
    Samsung EVO Plus 512GB V30 microSDXC
    Kingston Canvas Go! Plus 128GB V30 A2 microSDXC
    Kingston Canvas React Plus 128GB V90 A1 microSDXC

    Aircraft:
    SanDisk Extreme 32GB V30 A1 microSDHC
    SanDisk Extreme PRO 32GB V30 A1 microSDHC
    SanDisk Extreme 512GB V30 A2 microSDXC
    Lexar 1066x 64GB V30 A2 microSDXC
    Kingston Canvas Go! Plus 64GB V30 A2 microSDXC
    Kingston Canvas React Plus 64GB V90 A1 microSDXC
    Kingston Canvas Go! Plus 128GB V30 A2 microSDXC
    Kingston Canvas React Plus 128GB V90 A1 microSDXC
    Kingston Canvas React Plus 256GB V90 A2 microSDXC
    Samsung PRO Plus 256GB V30 A2 microSDXC

Battery

  • Capacity

  • 5000 mAh
  • Standard Voltage

  • 15.4 V
  • Max Charging Voltage

  • 17.6 V
  • Type

  • LiPo 4S
  • Chemical System

  • LiCoO2
  • Energy

  • 77 Wh
  • Weight

  • 335.5 g
  • Charging Temperature

  • 5° to 40° C (41° to 104° F)

Charger

  • Input

  • 100-240 V (AC Power), 50-60 Hz, 2.5 A
  • Output Power

  • 100 W
  • Output

  • Max. 100 W (total)
    When both ports are used, the maximum output power of each interface is 82 W, and the charger will dynamically allocate the output power of the two ports according to the load power.

Charging Hub

  • Input

  • USB-C: 5-20 V, 5.0 A
  • Output

  • Battery Port: 12-17.6 V, 8.0 A
  • Rated Power

  • 100 W
  • Charging Type

  • Three batteries charged in sequence
  • Charging Temperature Range

  • 5° to 40° C (41° to 104° F)

RTK Module

  • Dimensions

  • 50.2×40.2×66.2 mm (L×W×H)
  • Weight

  • 24±2 g
  • Interface

  • USB-C
  • Power

  • Approx. 1.2 W
  • RTK Positioning Accuracy

  • RTK Fix:
    Horizontal: 1 cm + 1 ppm; Vertical: 1.5 cm + 1 ppm

Speaker

  • Dimensions

  • 114.1×82.0×54.7 mm (L×W×H)
  • Weight

  • 85±2 g
  • Interface

  • USB-C
  • Rated Power

  • 3 W
  • Max Volume [11]

  • 110 dB @ 1 m
  • Effective Broadcast Distance [11]

  • 100 m @ 70 dB
  • Bit Rate

  • 16 Kbps/32 Kbps
  • Operating Temperature Range

  • -10° to 40° C (14° to 104° F)

Other

  • Notes

  • [1] The standard weight of the aircraft (including the battery, propellers, and a microSD card). The actual product weight may vary due to differences in batch materials and external factors.
    [2] Maximum speed in Sport mode is 19m/s when operating in EU regions.
    [3] Max wind speed resistance during takeoff and landing.
    [4] Measured with Mavic 3 Enterprise Series flying at a constant speed of 32.4 kph in a windless environment at sea level until the battery reached 0%. Data is for reference only. Please pay attention to RTH reminders in the DJI Pilot 2 app during flight.
    [5] DO NOT expose the infrared camera lenses to strong sources of energy such as the sun, lava, or laser beams. Otherwise, the camera sensor may be burned, leading to permanent damage.
    [6] In some countries and regions, the 5.8 and 5.1GHz frequencies are prohibited, or the 5.1GHz frequency is only allowed for indoor use. Check local laws and regulations for more information.
    [7] Measured in an unobstructed environment free of interference. The above data shows the farthest communication range for one-way, non-return flights (with no payload) under each standard. During your flight, please pay attention to RTH reminders in the DJI Pilot 2 app.
    [8] Data tested under different standards in unobstructed environments with typical interference. Uses for reference purposes only and provides no guarantee as to the actual flight distance.
    [9] Measured in a laboratory environment with little interference in countries/regions that support both 2.4 GHz and 5.8 GHz. With footage saved on the officially recommended microSD cards. Download speeds may vary depending on actual conditions.
    [10] Will support more DJI aircraft in the future. Visit the official website for the latest information.
    [11] Data was measured in a controlled environment and is for reference only. Actual use experience may vary depending on software version, sound source, specific environment, and other conditions.
  • The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

  • Guaranteed software updates until

  • 2024/12/31

Additional information

Weight 2 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
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Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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