DJI Mavic 4 Pro Drone – Spin Over Nigeria

6,550,000.00 inc Vat (7,041,250.00)

Brands:DJI
  • 3-Axis 360° Infinity Gimbal
  • 6K60 HDR 100MP Hasselblad Wide Lens
  • 4K60 HDR 48MP Medium Tele Lens
  • 4K60 HDR 50MP Tele Lens
  • Up to 70° Upward Shooting
  • 0.1-Lux Night Omnidirectional Avoidance
  • Front-Facing LiDAR Sensor
  • ActiveTrack 360 Subject/Vehicle Tracking
  • O4+ Transmission with 18.6-Mile Range
  • DJI RC 2 Remote Included
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Description

Specs

Aircraft

  • Takeoff Weight

  • Approx. 1063 g

    Product weight may vary due to differences in batch materials and other factors.

  • Dimensions

  • Folded (with propellers): 257.6×124.8×106.6 mm (L×W×H)
    Folded (without propellers): 257.6×124.8×103.4 mm (L×W×H)
    Unfolded (without propellers): 328.7×390.5×135.2 mm (L×W×H)
  • Max Ascent Speed

  • 10 m/s (Sport Mode)
    6 m/s (Normal Mode)
    6 m/s (Cine Mode)
  • Max Descent Speed

  • 10 m/s (Sport Mode)
    6 m/s (Normal Mode)
    6 m/s (Cine Mode)
  • Max Horizontal Speed

  • At sea level, in windless conditions:
    25 m/s* (Sport Mode)
    15 m/s (tracking status)
    At sea level, with 2 m/s tailwind, while flying in the same direction as the wind:
    27 m/s* (Sport Mode)
    15 m/s (tracking status)* Measured in a wind tunnel test environment with the aircraft taking off from an altitude of 0 m and ascending vertically by 1.5 m in Sport mode. Data is for reference only. Always pay attention to reminders on the camera view during your flight.

  • Max Takeoff Altitude

  • 6000 m

    Maximum takeoff altitude is 3000 m with DJI Mavic 4 Pro Propeller Guards.

  • Max Flight Time

  • 51 minutes

    Measured by the aircraft flying forward at a constant speed of 32.4 kph in a windless environment at sea level, with Obstacle Avoidance Action set to Brake, in photo mode, and from 100% battery level until 0%. Actual experience may vary depending on the environment, usage, and firmware version.

  • Max Hovering Time

  • 45 minutes

    Measured by the aircraft hovering in a windless environment at sea level, with Obstacle Avoidance Action set to Brake, in photo mode, and from 100% battery level until 0%. Actual experience may vary depending on the environment, usage, and firmware version.

  • Max Flight Distance

  • 41 km

    Measured by the aircraft flying forward at a constant speed of 54 kph in a windless environment at sea level, with Obstacle Avoidance Action set to Brake, in photo mode, and from 100% battery level until 0%. Actual experience may vary depending on the environment, usage, and firmware version.

  • Max Wind Speed Resistance

  • 12 m/s (39.4 ft/s)
  • Max Pitch Angle

  • 35°
  • Operating Temperature

  • -10 °C to 40 °C (14 °F to 104 °F)
  • Global Navigation Satellite System

  • GPS + Galileo + BeiDou
  • Hovering Accuracy Range

  • Vertical:
    ±0.1 m (with vision positioning)
    ±0.5 m (with satellite positioning)Horizontal:
    ±0.3 m (with vision positioning)
    ±0.5 m (with satellite positioning)

  • Internal Storage

  • Mavic 4 Pro: 64GB (available storage space is approximately 42GB)
    Mavic 4 Pro 512GB (Creator Combo): 512GB (available storage space is approximately 460GB)
  • Class

  • C2 (EU)

Camera

  • Image Sensor

  • Hasselblad Camera: 4/3 CMOS, Effective Pixels: 100 MP
    Medium Tele Camera: 1/1.3-inch CMOS, Effective Pixels: 48 MP
    Tele Camera: 1/1.5-inch CMOS, Effective Pixels: 50 MP
  • Lens

  • Hasselblad Camera
    FOV: 72°
    Format Equivalent: 28 mm
    Aperture: f/2.0 to f/11
    Focus: 2 m to ∞Medium Tele Camera
    FOV: 35°
    Format Equivalent: 70 mm
    Aperture: f/2.8
    Focus: 3 m to ∞

    Tele Camera
    FOV: 15°
    Format Equivalent: 168 mm
    Aperture: f/2.8
    Focus: 3 m to ∞

  • ISO Range

  • Hasselblad Camera
    Video
    Normal:
    100-12800 (Normal)
    400-6400 (D-Log)
    100-6400 (D-Log M)
    100-6400 (HLG)
    Slow Motion:
    100-6400 (Normal)
    400-3200 (D-Log)
    100-3200 (D-Log M)
    100-3200 (HLG)
    Photo
    100-6400 (25 MP)
    100-3200 (100 MP)Medium Tele Camera
    Video
    Normal:
    100-12800 (Normal)
    400-3200 (D-Log)
    100-3200 (D-Log M)
    100-3200 (HLG)
    Slow Motion:
    100-6400 (Normal)
    400-3200 (D-Log)
    100-3200 (D-Log M)
    100-3200 (HLG)
    Photo
    100-6400 (12 MP)
    100-3200 (48 MP)

    Tele Camera
    Video
    Normal:
    100-12800 (Normal)
    400-3200 (D-Log)
    100-3200 (D-Log M)
    100-3200 (HLG)
    Slow Motion:
    100-6400 (Normal)
    400-3200 (D-Log)
    100-3200 (D-Log M)
    100-3200 (HLG)
    Photo
    100-6400 (12.5 MP)
    100-3200 (50 MP)

  • Shutter Speed

  • Hasselblad Camera
    25MP Single Shot: 1/16000-16 s (over 2 s for simulated long exposure)
    100MP Single Shot: 1/8000-8 s
    25 MP Auto Exposure Bracketing (AEB)/Burst Shooting/Timed: 1/16000-8 s
    100 MP Auto Exposure Bracketing (AEB)/Burst Shooting/Timed: 1/8000-8 sMedium Tele Camera
    12 MP Single Shot: 1/16000-8 s (over 2 s for simulated long exposure)
    48 MP Single Shot: 1/8000-2 s
    12 MP Auto Exposure Bracketing (AEB)/Burst Shooting/Timed: 1/16000-2 s
    48 MP Auto Exposure Bracketing (AEB)/Burst Shooting/Timed: 1/8000-2 s

    Tele Camera
    12.5 MP Single Shot: 1/16000-8 s (over 1 s for simulated long exposure)
    50 MP Single Shot: 1/16000-2 s
    12.5 MP Auto Exposure Bracketing (AEB)/Burst Shooting/Timed: 1/16000-2 s
    50 MP Auto Exposure Bracketing (AEB)/Burst Shooting/Timed: 1/16000-2 s

  • Max Image Size

  • Hasselblad Camera: 12288 × 8192
    Medium Tele Camera: 8064 × 6048
    Tele Camera: 8192 × 6144
  • Still Photography Modes

  • Hasselblad Camera
    Single Shot: 25 MP, 100 MP
    Automatic Exposure Bracketing (AEB): 25 MP, 3/5/7 frames at 0.7 EV step; 100 MP, 3/5 frames at 0.7 EV step
    Burst Shooting: 25 MP, 3/5/7 frames; 100 MP, 3/5 frames
    Timed: 25 MP, 1 (Mavic 4 Pro 512GB)/2/3/5/7/10/15/20/30/60 seconds; 100 MP, 2 (Mavic 4 Pro 512GB)/3 (Mavic 4 Pro 512GB)/5 (Mavic 4 Pro 512GB)/7 (Mavic 4 Pro 512GB)/10/15/20/30/60 secondsMedium Tele Camera
    Single Shot: 12 MP, 48 MP
    Automatic Exposure Bracketing (AEB): 12 MP, 3/5/7 frames at 0.7 EV step; 48 MP, 3/5/7 frames at 0.7 EV step
    Burst Shooting: 12 MP, 3/5/7 frames; 48 MP, 3/5/7 frames
    Timed: 12 MP, 1 (Mavic 4 Pro 512GB)/2/3/5/7/10/15/20/30/60 seconds; 48 MP, 1 (Mavic 4 Pro 512GB)/2 (Mavic 4 Pro 512GB)/3 (Mavic 4 Pro 512GB)/5/7/10/15/20/30/60 seconds

    Tele Camera
    Single Shot: 12.5 MP, 50 MP
    Auto Exposure Bracketing (AEB): 12.5 MP, 3/5/7 frames at 0.7 EV step; 50 MP, 3/5/7 frames at 0.7 EV step
    Burst Shooting: 12.5 MP, 3/5/7 frames; 50 MP, 3/5/7 frames
    Timed: 12.5 MP, 1 (Mavic 4 Pro 512GB)/2/3/5/7/10/15/20/30/60 seconds; 50 MP, 1 (Mavic 4 Pro 512GB)/2 (Mavic 4 Pro 512GB)/3 (Mavic 4 Pro 512GB)/5/7/10/15/20/30/60 seconds

  • Photo Format

  • JPEG
    DNG (RAW)
  • Video Resolution

  • Hasselblad Camera
    H.264 ALL-I/H.265 Standard*
    6K: 6016×3384@24/25/30/48/50/60fps
    DCI 4K: 4096×2160@24/25/30/48/50/60/120**fps
    4K: 3840×2160@24/25/30/48/50/60/120**fps
    FHD: 1920×1080@24/25/30/48/50/60fps
    4K Vertical Shooting: 2160×3840@24/25/30/48/50/60fps
    H.264 Standard
    FHD: 1920×1080@24/25/30/48/50/60fpsMedium Tele Camera
    H.264 ALL-I/H.265 Standard*
    4K: 3840×2160@24/25/30/48/50/60/120**fps
    FHD: 1920×1080@24/25/30/48/50/60fps
    2.7K Vertical Shooting: 1512×2688@24/25/30/48/50/60fps
    H.264 Standard
    FHD: 1920×1080@24/25/30/48/50/60fps
    2.7K Vertical Shooting: 1512×2688@24/25/30/48/50/60fps

    Tele Camera
    H.264 ALL-I/H.265 Standard*
    4K: 3840×2160@24/25/30/48/50/60/100**fps
    FHD: 1920×1080@24/25/30/48/50/60fps
    2.7K Vertical Shooting: 1512×2688@24/25/30/48/50/60fps
    H.264 Standard
    FHD: 1920×1080@24/25/30/48/50/60fps
    2.7K Vertical Shooting: 1512×2688@24/25/30/48/50/60fps

    * Only Mavic 4 Pro 512GB (Creator Combo) supports H.264 ALL-I recording.
    ** Recording frame rates. The corresponding video plays as a slow-motion video.

  • Video Format

  • MP4 (H.264 ALL-I/H.264 Standard/H.265 Standard)

    Only Mavic 4 Pro 512GB (Creator Combo) supports H.264 ALL-I recording.

  • Max Video Bitrate

  • H.264 Standard Bitrate: 90 Mbps
    H.265 Standard Bitrate: 180 Mbps
    H.264 ALL-I Bitrate: 1200 MbpsOnly Mavic 4 Pro 512GB (Creator Combo) supports H.264 ALL-I recording.

  • Supported File System

  • exFAT
  • Color Mode and Sampling Method

  • Hasselblad Camera
    Normal Color:
    10-bit 4:2:2 (H.264 ALL-I)
    10-bit 4:2:0 (H.265 Standard)
    8-bit 4:2:0 (H.264 Standard)
    HLG/D-Log M/D-Log:
    10-bit 4:2:2 (H.264 ALL-I)
    10-bit 4:2:0 (H.265 Standard)Medium Tele Camera
    Normal Color:
    10-bit 4:2:2 (H.264 ALL-I)
    10-bit 4:2:0 (H.265 Standard)
    8-bit 4:2:0 (H.264 Standard)
    HLG/D-Log M/D-Log:
    10-bit 4:2:2 (H.264 ALL-I)
    10-bit 4:2:0 (H.265 Standard)

    Tele Camera
    Normal Color:
    10-bit 4:2:2 (H.264 ALL-I)
    10-bit 4:2:0 (H.265 Standard)
    8-bit 4:2:0 (H.264 Standard)
    HLG/D-Log M/D-Log:
    10-bit 4:2:2 (H.264 ALL-I)
    10-bit 4:2:0 (H.265 Standard)

    Only Mavic 4 Pro 512GB (Creator Combo) supports H.264 ALL-I recording.

  • Digital Zoom

  • Hasselblad Camera: 1x to 2.5x
    Medium Tele Camera: 2.5x to 6x
    Tele Camera: 6x to 24x

Gimbal

  • Stabilization

  • 3-axis mechanical gimbal (tilt, roll, pan)
  • Mechanical Range

  • Tilt: -164° to 160°
    Roll: -90° to 450°
    Pan: -22° to 22°
  • Controllable Range

  • Tilt: -90° to 70°
    Roll: -40° to 400°
  • Max Control Speed

  • Tilt: 100°/s
    Roll: 100°/s
  • Angular Vibration Range

  • Hovering Without Wind: ±0.001°
    Normal Mode: ±0.003°
    Sport Mode: ±0.005°

Sensing

  • Sensing Type

  • Omnidirectional binocular vision system, supplemented with forward-facing LiDAR and an infrared sensor at the bottom of the aircraft
  • Forward

  • Measurement Range:
    0.5-24 m
    Detection Range:
    0.5-200 m
    Effective Sensing Speed:
    Flight Speed ≤ 18 m/s
    FOV:
    Horizontal 180°, Vertical 180°
  • Backward

  • Measurement Range:
    0.5-22 m
    Detection Range:
    0.5-200 m
    Effective Sensing Speed:
    Flight Speed ≤ 18 m/s
    FOV:
    Horizontal 180°, Vertical 180°
  • Lateral

  • Measurement Range:
    0.5-21 m
    Detection Range:
    0.5-200 m
    Effective Sensing Speed:
    Flight Speed ≤ 18 m/s
    FOV:
    Horizontal 180°, Vertical 180°
  • Upward

  • Measurement Range:
    0.5-18 m
    Effective Sensing Speed:
    Flight Speed ≤6 m/s
    FOV:
    Horizontal 90°, Vertical 90°
  • Downward

  • Measurement Range:
    0.5-17 m
    Effective Sensing Speed:
    Flight Speed ≤6 m/s
    FOV:
    Horizontal 180°, vertical 180°
  • 3D Infrared Sensing System

  • Forward-Facing LiDAR
    Measurement Range (nighttime): 0.5-25 m (reflectivity > 10%)
    FOV: Up and Down 60°, Left and Right 60°Downward-Facing Infrared Sensor
    Measurement Range: 0.3-8 m (reflectivity > 10%)
    FOV: Front and Back 60°, Left and Right 60°

  • Operating Environment

  • Forward, Backward, Left, Right, and Upward:
    Surfaces with discernible patterns, adequate lighting (lux > 0.1, urban lighting environment).
    Downward:
    Surfaces with discernible patterns, diffuse reflectivity > 20% (e.g. walls, trees, people), and adequate lighting (lux > 0.1, urban lighting environment).

Video Transmission

  • Video Transmission System

  • O4+
  • Live View Quality

  • Remote Controller: 1080p/30fps, 1080p/60fps
  • Operating Frequency

  • 2.4000-2.4835 GHz
    5.170-5.250 GHz
    5.725-5.850 GHzOperating frequency allowed varies among countries and regions. Please refer to local laws and regulations for more information.

  • Transmitter Power (EIRP)

  • 2.4 GHz:
    < 33 dBm (FCC)
    < 20 dBm (CE/SRRC/MIC)5.1 GHz:
    < 23 dBm (CE)

    5.8 GHz:
    < 33 dBm (FCC)
    < 14 dBm (CE)
    < 30 dBm (SRRC)

  • Max Transmission Distance (unobstructed, free of interference)

  • FCC: 30 km
    CE: 15 km
    SRRC: 15 km
    MIC: 15 kmMeasured in an open, outdoor environment without interference or obstructions and represents the farthest communication range under each standard. The actual max transmission distance during flight is limited by the drone’s max flight distance. Always pay attention to RTH reminders on the camera view during your flight.

  • Max Transmission Distance (unobstructed, with interference)

  • Strong Interference (urban landscape): Approx. 1.5-6 km
    Medium Interference (suburban landscape): Approx. 6-15 km
    Low Interference (suburb/seaside): Approx. 15-30 kmMeasured under FCC standard in unobstructed environments with typical interference. Used for reference purposes only and provides no guarantee for actual transmission distance.

  • Max Transmission Distance (obstructed, with interference)

  • Low Interference and Obstructed by Buildings: Approx. 0-0.7 km
    Low Interference and Obstructed by Trees: Approx. 0.7-4.5 kmMeasured under FCC standard in obstructed environments with typical low interference. Used for reference purposes only and provides no guarantee for actual transmission distance.

  • Max Download Speed

  • O4+: 10 MB/s*
    Wi-Fi 6: 80 MB/s** Measured in a laboratory environment with little interference in countries/regions that support both 2.4 GHz and 5.8 GHz, with footage saved to the internal storage. Download speeds may vary depending on the actual conditions.

  • Lowest Latency

  • Compatible with DJI RC 2/ DJI RC Pro 2 Remote Controller: approx. 130 ms

    Depending on the actual environment and mobile device.

  • Antenna

  • 6 antennas, 2T4R

Wi-Fi

  • Protocol

  • 802.11 a/b/g/n/ac/ax
  • Operating Frequency

  • 2.4000-2.4835 GHz
    5.725-5.850 GHzOperating frequency allowed varies among countries and regions. Please refer to local laws and regulations for more information.

  • Transmitter Power (EIRP)

  • 2.4 GHz:
    < 23 dBm (FCC)
    < 20 dBm (CE/SRRC/MIC)5.8 GHz:
    < 23 dBm (FCC/SRRC)
    < 14 dBm (CE)

Bluetooth

  • Protocol

  • Bluetooth 5.1
  • Operating Frequency

  • 2.4000-2.4835 GHz

    Operating frequency allowed varies among countries and regions. Please refer to local laws and regulations for more information.

  • Transmitter Power (EIRP)

  • < 10 dBm

Battery

  • Capacity

  • 6654 mAh
  • Weight

  • Approx. 332 g
  • Nominal Voltage

  • 14.32 V
  • Max Charging Voltage

  • 17.2 V
  • Battery Type

  • Li-ion 4S
  • Chemical System

  • LiNiMnCoO2
  • Energy

  • 95.3 Wh
  • Charging Temperature

  • 5° to 40° C (41° to 104° F)
  • Charging Time

  • Using the DJI Mavic 240W Power Adapter with no other devices connected to the charger or the Charging Hub’s USB-C port
    From 0% to 100%: 1 battery takes about 51 minutes, 3 batteries take about 90 minutes (200 V to 240 V input) or about 110 minutes (100 V to 127 V input)Using DJI 100W USB-C Power Adapter
    From 0% to 100%: 1 battery takes about 80 minutes

    Charging via the aircraft (65W max charging power)
    From 0% to 100%: 115 minutes

    Charging time is measured in a test environment with a temperature of 25°C. Actual charging time may increase due to higher ambient temperatures or variations in mains voltage between regions.

Battery Charging Hub

  • Input

  • USB-C Port: 5 V to 20 V, max 5 A
    Mini SDC Port: 11.2 V to 17.6 V, max 15 A
  • Output

  • Battery Port: 10 V to 17.2 V, max 12 A
  • Rated Power

  • USB-C Port: Supports up to 100 W
    Mini SDC Port: Supports up to 240 W/15 A
  • Charging Type

  • When used with the DJI Mavic 240W Power Adapter: Supports parallel charging of three batteries (The Parallel Charging Hub will prioritize the battery with the lowest charge and switch to parallel charging once all three batteries reach the same charge level.)
    When used with the DJI 100W USB-C Power Adapter: Charges three batteries in sequence.
  • Compatibility

  • DJI Mavic 4 Pro Intelligent Flight Battery

Storage

  • Recommended microSD Cards

  • Lexar Silver plus 64GB A2 V30 microSDXC
    Lexar Silver plus 128GB A2 V30 microSDXC
    Lexar Silver plus 256GB A2 V30 microSDXC
    Lexar Silver plus 512GB A2 V30 microSDXC
    Lexar Silver plus 1TB A2 V30 microSDXC
    Kingston CANVAS GO! Plus 64GB A2 V30 microSDXC
    Kingston CANVAS GO! Plus 128GB A2 V30 microSDXC
    Kingston CANVAS GO! Plus 256GB A2 V30 microSDXC
    Kingston CANVAS GO! Plus 512GB A2 V30 microSDXC

Additional information

Weight 1.5 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

General Inquiries

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