FEELWORLD F5 Pro V3 5.5 Inch Touchscreen DSLR Camera Field Monitor LUT Waveform External Kit Light

Brands:Feelworld

Designed for Every Situation
When attached to your camera, the size and weight of your monitor matters. We shaved F5 Pro down to just 245g and added 1/4-20 screw mounts top, bottom and right for ease of cage, adaptor rigging, and tilt arm. There are an F970 battery plate and an install/ power kit on the back of the monitor, the install/ power kit can power and install the external equipment, like wireless transmitter, LED light and others which equipped with Sony F970 battery plate. F5 Pro is compatible with most cameras and HDMI-ready devices and is the perfect companion for the shooters that are always on the go.

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Description

Feelworld camera monitor

Designed for Every Situation
When attached to your camera, the size and weight of your monitor matters. We shaved F5 Pro down to just 245g and added 1/4-20 screw mounts top, bottom and right for ease of cage, adaptor rigging, and tilt arm. There are an F970 battery plate and an install/ power kit on the back of the monitor, the install/ power kit can power and install the external equipment, like wireless transmitter, LED light and others which equipped with Sony F970 battery plate. F5 Pro is compatible with most cameras and HDMI-ready devices and is the perfect companion for the shooters that are always on the go.

camera monitor

5.5″ LCD, 1920×1152 Resolution
High resolution, brighter full of colors
The F5 Pro provides a sharp image, ideal for focus pulling and image analysis on set and in the field. With native 1920×1152 high resolution and 16:9 display, 500cd/m2 brightness, 1000:1 contrast ratio, delivers excellent detail, so you can enjoy sharper and richer colors image. The wide viewing angle of IPS 160 degrees is convenient for monitoring from multiple angles. FEELWORLD follows the standard of REC-709 and calibrates each monitor so that it can eliminate the trouble of color cast.

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Easy Touchscreen Controls, Freely Zoom In and Out
Adopt full touch screen control, you can easily and intuitively zoom in and Out of your shot with the pinch-to-zoom gesture.

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All Control At Your Fingertips
Use simple tap and swipe gestures to make adjustments!
The built-in monitor is also an interactive touchscreen that makes setting up the F5 Pro V3 incredibly intuitive. All of the functions are at your fingertips, allowing you to use simple tap and swipe gestures to change function settings. When you need to turn off the touch screen function to prevent misuse, you can turn it off in the menu setting function.

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Touch Screen Operating Instruction
1. When the monitor and touch are both on, continuously click the screen twice to enter the main menu.
2. Swipe up from the bottom of the screen to open the shortcut menu and click on the corresponding menu to open or set the corresponding function. Double-click the shortcut menu function and select the function setting with the “<” or “>” key.
3. On the left side of the screen (1/2 split screen), you can directly adjust the brightness of the screen backlight; on the right side of the screen (1/2 split screen), you can directly adjust the volume.
4. Click any space beside menu to exit the menu.

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Intuitive Controls and Menus
You can touch the screen or physical buttons to browse the menu and set functions. F5 Pro V3’s key distribution design is simple and easy to operate. At the top of the monitor, there are 2 custom function buttons, you can set them as commonly used functions. You can also set the shortcut function of the left and right keys directly in the menu setting function, which can be set to backlight adjustment or volume adjustment, directly press “﹤” to decrease the value; directly press “﹥” to increase the value. And the monitor will automatically save the parameters you have previously set, and keep the original settings when you turn it on next time. It does not need to be reset, which is convenient and simple.

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Have Professional Tools for Framing, Focusing and Exposing
The F5 Pro is sure to add instant production value for mirrorless and DSLR shooters. Its bright touch screen, professional software tools, and convenient mounting is invaluable for shooters looking to do more with less gear. The monitor includes a plethora of useful features such as histogram, false color, focus assist, embedded audio, pixel to pixel, frame guides, nine grid etc.

Load Custom 3D LUTs to Recreate Film Looks!
Supports up to 32 Luts
Some cameras can output logarithmic colors pace to preserve the dynamic range, which is great for later post production, however when these files are viewed on a monitor they can look flat and washed out. 3D LUTs solve this problem because they allow you to apply a “look” to the monitor so you get an idea of how the finished images will look like when editing. You could use 4 built-in LOG to Rec.709 video or upload .cube files ( A single file must not exceed 7.9M, supports files with LUT_3D_SIZE of 16, 17, 32, 33, 64, 65.). F5 Pro V3 allows you to load internally up to custom LUTs (Up to 32 user files can be imported), looks or profiles at any time via the TYPE-C interface to USB . Slot and instantly select between them, maintaining creative intent, always.

Accurate waveform monitoring
Save your budget
When you need to analyze image quality more accurately than simply looking at the picture then use F5 PRO V3’s built in waveform monitoring! Choose from waveform (RGB Parade, YUV Parade, Y Parade), vectorscope, histogram, audio phase and level displays, and get broadcast accurate waveform monitoring that shows everything you need to know technically about your video and audio signals. The functions can be opened separately, and also support one key to open all scope mode. F5 PRO V3 becomes the ideal choice for live production monitoring, so you no longer need to use a separate expensive scopes!
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True Color · Professional Color Calibration
Use Rec.709 color standard
FEELWORLD uses the professional Rec.709 HD color standard, and uses the color calibration technology, with the professional instrument calibration at the factory, it can achieve monitor calibration efficiently and get accurate color reproduction easily, do not distort the color, show the real image when you shooting video.
focus monitor
Accurate Color Reproduction
FEELWORLD monitor support ITU standards and HD video Rec.709 standard consistent color space, advanced image processing technology, so that the image clearly presented, the color is extremely natural, to ensure accurate color reproduction, to reproduce the physical nature of shooting, enabling users to accurately evaluate the quality of various input video signals.
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camera field monitor
Innovative External Install and Power Design
Simplify your photography equipment
A Sony F970 external install and power kit design is added to the back of the monitor. The external kit can be used to install and install the external equipment, like wireless transmitter, LED light, video converter and others which can be powered by Sony F970 battery. This innovative external power supply design reduces the need for photographers to connect to external wireless transmission, LED light and other equipment, greatly saving the space occupied by the equipment and reducing the weight of photography equipment.
The kit has two cross slots, you can adjust the position of the external device by loosening the screws. When you don’t need the kit, you can directly loosen the screws to remove the kit.
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feelworld 5 inch
4K HDMI Input & Loop Output
The F5 Pro V3 has 4K HDMI in and loop-out, allowing it to not only display live signals, but also send them out to other monitors simultaneously. It’s the ability to display live picture on multiple displays at once while still maintaining the original video quality. Plus, you can monitor audio using the 3.5mm stereo headphone jack.
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HDMI Output Application
Connect to Wireless Transmitter
Transmission to film crew director monitoring at the same time. Without the cable more flexible to transition between scenes effortlessly for outdoor shooting.
monitor external camera

Connect to Director Monitor
Display live picture on multiple displays simultaneously.

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Power Your DSLR or Mirrorless Camera
The FEELWORLD F5 Pro V3 is an ideal camera-top monitor for DSLR and mirrorless camera shooters. Because the F5 Pro V2 provides auxiliary power out; allowing shooters to power their cameras. With a battery adapter cable (Optional), the F5 Pro V3 extends camera run-time, while providing a more usable display.

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Multiple Power Supply Ways
In addition to the power supply through the F970 battery plate and 12V DC power input (can be using 12V/1.5A adapter), it also supports 5V Type-C input, which can be powered by mobile phone charger or power bank. (At least 5V/2A)
Note: The 5V Type-C port is only used for power supply, not for data transmission, and cannot provide loop-out power.

dslr monitor

filming monitor

Convenient Mounting – Tilt Arm
Every F5 Pro monitor will ship with a cold shoe mounted Tilt Arm. Shooters will have a secure way to position their monitor while maintaining a low profile.
• Allows the F5 Pro monitor to rotate 360 degrees for viewing convenience
• Secure and lightweight mounting via shoe mount or 1/4″-20 thread
• Includes a shoe mount of its own for accessories like a microphone, LED light, or wireless receiver, etc.

sony a6000 camera monitorFlexible Install Both on Camera and Gimbal
To convenient the various angles monitoring
F5 Pro features standard 1/4″ mount points (top, bottom, right, middle back) for attaching it to cameras and rigs. Not only you can install it on a monitor through tilt arm, but also you can mount it on a handheld stabilizer or securely attach it to the top of your camera as the ultimate HD viewfinder! If you install it on the bottom of the device, you can also combine the image flip function to maintain the correct orientation of the screen!

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Exquisite Portable Fill Light
The F5 PRO V3 provides a exquisite fill light, it features 96pcs LED beads and three adjustable brightness level, meet the needs of shooting supplementary light. You can install it on the F970 external power and installation kit which on the rear of monitor and power it via DC IN 12V or battery. The side of fill light also with a 1/4” mounting screw thread, it can mount hot shoe, magic arm, etc.

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Portable Sunshade, Easy Install
The F5 Pro monitor is equipped with a sunshade, which allows the photographer to focus more on the video and avoid the interference of strong light, providing a better visual experience. The installation process is simple and fast, which is very suitable for outdoor shooting.

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Brightness Histogram
The Brightness Histogram is a quantitative tool to check the picture brightness.The feature shows the distribution of brightness in an image as graph of brightness along the horizontal axis (Left:Dark, Right:Bright)and a stack of the number of pixels at each level of brightness along the vertical axis.

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Embedded Audio Monitoring
The Audio Level Meters provide numerical indicators and headroom levels. It can generate accurate audio level displays to prevent errors during monitoring. The audio meter is green, and will turn yellow when exceeds -20dB, and turn red when exceeds -9dB.

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Peaking Focus Assist
The Peaking Filter is used to aid the camera operator in obtaining the sharpest possible picture. When activated, the internal processor will display a colored highlight on the screen where sharp edges appear. You can switch the putline color between red, green, blue according to different tone of the subject.

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False Color
The False Color filter is used to aid in the setting of camera exposure. As the camera Iris is adjusted, elements of the image will change color based on the luminance or brightness values. This enables proper exposure to be achieved without the use of costly, complicated external test equipment.

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Exposure (zebras)
The Exposure is used to assist in exposure adjustment in the mode of Zebra Pattern. It is considered overexposed and displays the moving warning lines onto the over exposed areas. 1-100IRE adjustable.

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Check Field
Check Field is an assistant function to adjust camera color settings. Under the check field mode, you can use red, green, blue or gray pixels to generate the image, because hue and saturation can be adjusted more quickly and accurately in this environment.

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Zoom In (4X, 9X, 16X)
Image magnification is HD signal in any part, an amplification for high quality close-up.

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Anamorphic Mode (1.3x, 2.0x, 2.0x mag, User-defined adjustment: 1.20X~2.00X)
Built-in selection of no squeeze, 1.3× or 2.0× allows you to use anamorphic lenses or adapters and see the image unsqueezed, even if your camera does not de-squeeze in camera. A 2.0× mag mode, magnifies the center of your image so you can check the focus of your scaled image.

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Image Flip
The Horizontal,Vertical and Hor&Ver of the image around flip.

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Nine Grid
Zoom one of the images to realize the full screen. You can switch the Mark color between Red, Green, Blue, White, Black according to different tone of the subject.

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Pixel to Pixel
Enable the filmmaker to check the image from the 1:1 signal source without scaling.This feature is essential for capturing optimum detail.

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Center Marker & Safe Marker
Safe Mark for View Finding and Composition (80%, 85%, 90%, 93%, 96%, 2.35:1). You can switch the Mark color between Red, Green, Blue, White and Black according to different tone of the subject.

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Ratio Marker
(4:3, 13:9, 14:9, 15:9, 16:9, 1.85:1, 2.35:1). Frame blanking zone includes 6 Levels, from 0-6 (Transparent to Black). You can switch the Mark color between red, green, blue, white and black according to different tone of the subject.

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* High Resolution: Full HD 1920×1080,High Contrast: 1000:1, High Brightness: 500cd/m², 160° wide viewing angles IPS Panel
*This innovative external power supply design reduces the need for photographers to connect to external wireless transmission, LED light and other equipment
*Support 3D LUT Log to Rec.709, user 3D LUT Upload
* Provides auxiliary power out; allowing shooters to power their cameras
* All waves
* Waveform (RGB, Y, YUV)
* Histogram(RGB1, Y, RGB2)
* Peaking Focus Assist (Red,Green,Blue three colors optional highlight over parts of the image in focus)
* False Colors
* Zebra Exposure
* Nine Grid
* Scan Mode (Under Scan, Over Scan)
* Zoom (4x,9x,16x)
* Anamorphic Mode (1.3x, 2.0x, 2.0x mag, User-defined adjustment: 1.20X~2.00X)
* Pixel to Pixel
* Center Marker
* Safe Area (80%,85%,90%,93%,96%,2.35:1)
* Ratio marker (4:3,13:9,14:9,15:9,16:9,1.85:1,2.35:1)
* Marker Color (Red,Green,Blue,White,Black)
* Check Field (Red/Green/Blue/Mono)
* Image Flip (H, V, H/V)
* Image Freeze
* Zoom All (0~500 adjustable)
* U/D & L/R Zoom (0~500 adjustable)
* Color Temperature Adjustment

Display Spec.
 Model  F5 Pro V3
 Screen Size  5.5″ IPS Touch Screen
 Resolution  1920×1152 pixels
 Pixel Pitch  0.0639 (H) x 0.0213 (W) mm
 Aspect Ratio  16:9
 Brightness  500cd/m²
 Contrast Ratio  1000:1
 Backlight  LED
 Viewing Angle  80°/80°(L/R) 80°/80°(U/D)
Input
 1 X HDMI  HDMI
 1 X Type-C  5V Type-C (Note: please use 5V/2A or more than 2A Type-C power supply)
Output
 1 X HDMI  HDMI
 1 X DC Output  DC Output
Audio
 Audio  Stereo Headphone
HDMI Input/ Output Support Format
480i/576i/480p/576p
1080i (60/59.94/50)
720p (60/59.94/50/30/29.97/25/24/23.98)
1080p (60/59.94/50/30/29.97/25/24/24sF/23.98/ 23.98sF)
4K UHD 3840×2160p (30/29.97/25/24/23.98Hz), 4096×2160p (24Hz)
General
 Input Voltage  DC7~24V
 Power Consumption  ≤9W
 Power Connector  DC
 Working Temperature  -20°C~50°C
 Storage Temperature  -30°C~60°C
 Install Way   ¼-20 thread points
 Unit Size  148Lx93Hx20D (mm)
 Unit Weight  245g
 Color Box Size  186L*124W*80H(mm)
 Outer Carton Qty  10
 Outer Carton Size  465*200*326 (mm)
 Gross Weight  7.4kgs
Advanced Features
* Support 3D LUT Log to Rec.709, user 3D LUT Upload
* All Waves
* Waveform (RGB, Y, YUV)
* Histogram(RGB1, Y, RGB2)
* Peaking Focus Assist (Red, Green, Blue three colors optional highlight over parts of the image in focus)
* False Colors
* Zebra Exposure (1-100IRE adjustable)
* Check Field (Red, Green, Blue, Mono)
* Scan Mode (Under Scan, Over Scan)
* Anamorphic Mode (1.3x, 2.0x, 2.0x mag)
* Image Flip (H, V, H/V)
* Image Freeze
* Center Marker
* Screen Marker (80%,85%,90%,93%,96%, 2.35:1)
* Ratio marker (4:3,13:9,14:9,15:9,16:9,1.85:1,2.35:1)
* Color Temperature Adjustment
* Nine Grid (Zoom one of the images to realize the full screen)
* Zoom (4X, 9X, 16X)
* Aspect Ratio
* Pixel to Pixel
* Zoom All
* U/D Zoom
* L/R Zoom
Packing List:
1×Monitor
1× Micro HDMI Cable
1× Tilt Arm
1× Fill Light
1× Sunshade
1× TYPE-C to USB
1× Disassemble Wrench
1× Manual

Additional information

Weight 17 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
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Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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