HP Color LaserJet Enterprise MFP M776dn (T3U55A)

HP Color LaserJet Enterprise MFP M776dn (T3U55A)

₦7,300,000.00

Brands:Hp
  • Print, Scan, Copy
  • Automatic Duplex Printing
  • Print Speed: 45 ppm
  • Print Resolution: 1200 x 1200 dpi
  • 100-Sheet MP Tray & One 550-Sheet Tray
  • 500-Sheet Output Tray
  • 9″ Color Touchscreen
  • Easy-Access USB Port
  • Wireless Printing
  • USB 2.0, Ethernet & Wi-Fi Connectivity
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Description

HP Color LaserJet Enterprise MFP M776dn (T3U55A)

HP Color LaserJet Enterprise MFP M776dn (T3U55A) All tech specs
Functions Print, copy, scan and optional fax
Print speed black (ISO, A4) Up to 46 ppm 1
Print Speed Color (ISO) Up to 46 ppm 1
First page out black (letter, ready) 2 (Measured using ISO/IEC 17629. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration software application driver and document complexity.)
First page out black (A4, ready) As fast as 6.5 sec 2 (Measured using ISO/IEC 17629. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration software application driver and document complexity.)
First page out color (letter, ready) 2 (Measured using ISO/IEC 17629. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration software application driver and document complexity.)
First page out color (A4, ready) As fast as 6.8 sec 2 (Measured using ISO/IEC 17629. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration software application driver and document complexity.)
Duplex printing Automatic (standard)
Duty cycle (monthly, letter) Up to 200,000 pages 3 (Duty cycle is defined as the maximum number of pages per month of imaged output. This value provides a comparison of product robustness in relation to other HP LaserJet or HP Color LaserJet devices, and enables appropriate deployment of printers and MFPs to satisfy the demands of connected individuals or groups.)
Duty cycle (monthly, A4) Up to 200,000 pages 3 (Duty cycle is defined as the maximum number of pages per month of imaged output. This value provides a comparison of product robustness in relation to other HP LaserJet or HP Color LaserJet devices, and enables appropriate deployment of printers and MFPs to satisfy the demands of connected individuals or groups.)
Recommended monthly page volume Up to 40,000 pages (Duty cycle is defined as the maximum number of pages per month of imaged output. This value provides a comparison of product robustness in relation to other HP LaserJet or HP Color LaserJet devices, and enables appropriate deployment of printers and MFPs to satisfy the demands of connected individuals or groups.)
Print quality black (best) Up to 1200 x 1200 dpi
Print quality color (best) Up to 1200 x 1200 dpi
Print languages HP PCL 6, HP PCL 5 (HP PCL 5 driver available from the Web only), HP postscript level 3 emulation, native PDF printing (v 1.7), Apple AirPrint™, Google Cloud Print
Print technology Laser
Connectivity, standard 1 Hi-Speed Device USB 2.0; 2 Hi-Speed USB 2.0 rear host ports; 1 walkup USB 2.0 host port; 1 Gigabit/Fast Ethernet 10/100/1000 Base-TX network port; 1 Hardware Integration Pocket 2nd generation (HIP2)
Connectivity, optional HP Jetdirect 2900nw Print Server J8031A, HP Jetdirect 3100w BLE/NFC/Wireless Accessory 3JN69A
Mobile printing capability HP ePrint; Apple AirPrint™; Mopria™ Certified; Google Cloud Print™ 4 To enable HP Roam, some devices may require firmware to be upgraded and an optional accessory to add Bluetooth® Low Energy (BLE) beaconing capabilities. Subscription may be required. For more information, visit http://www.hp.com/go/roam
Network capabilities Yes, via HP Jetdirect Ethernet embedded print server (standard) which supports: 10Base-T, 100Base-Tx, 1000Base-T; 802.3az (EEE) support on Fast Ethernet and Gig Links; IPsec (standard); 802.11a/b/g/n wireless networking (optional), second Ethernet port (optional)
Wireless capability Optional, enabled with purchase of a wireless hardware accessory. Single band Wireless Station and Wi-Fi Direct functionality available with HP Jetdirect 3000w NFC/Wireless Accessory J8030A, Dual band Wireless Station and Wi-Fi Direct functionality available with HP Jetdirect 3100w BLE/NFC/Wireless Accessory 3JN69A, Dual band Wireless Station functionality available with HP Jetdirect 2900nw Print Server J8031A
Minimum System Requirements for Macintosh 2 GB available hard drive space, Internet connection or USB port. For OS hardware requirements see http://www.apple.com
Minimum System Requirements 2 GB available hard disk space, Internet connection, USB port, Internet browser. For additional OS hardware requirements see http://www.microsoft.com
Digital sending standard features Scan to E-mail; Scan-to-Sharepoint; Save-to-Network Folder; Save-to-USB drive; Send to SharePoint; Send to FTP; Send to Internet Fax; Local Address Book; SMTP over SSL; Blank Page Removal; Edge Erase; Auto Color Sense; Auto Crop To Content; Compact PDF
Display 22.8 cm (9.0 in) with 20.3 cm (8.0 in) functional touchscreen, 1024×768 LCD (colour graphics), smooth gesture, enabled touchscreen
Processor speed 1.2 GHz
Maximum Memory 5 GB 5

 
Memory 3.0 GB
Memory card compatibility Not available
Internal Storage Standard, 500 GB High-Performance SED Hard Disk (AES 256 hardware encryption or greater)
Compatible Operating Systems Windows Client OS (32/64 bit): Win10, Win8.1, Win7 Starter Edition SP1, UPD Win7 Ultimate; Mobile OS: iOS, Android; Apple® macOS High Sierra v10.13, Apple® macOS Mojave v10.14, Mac: Apple® macOS Catalina v10.15; Discrete PCL6 Printer Driver: For more information on the supported operating systems go to http://support.hp.com, Enter your product name and search, Click on User Guides and enter your product name and search for User Guide, Search for your (Product Name) User Guide, Search for the Supported Operating Systems section; UPD PCL6 / PS Printer Drivers: For more information on the supported operating systems go to http://www.support.hp.com, Enter your product name and search, Click on User Guides and enter your product name and search for User Guide, Search for your (Product Name) User Guide, Search for the Supported Operating Systems section; UPD PCL6 / PS Printer Drivers, Supported Operating systems, For more information on the supported operating systems see http://www.hp.com/go/upd 
Paper handling input, standard 100 sheet multi-purpose tray; 1 x 550 sheet paper tray
Paper handling output, standard 500 sheet output tray
Paper handling input, optional 1 x 550 sheet paper tray; 2 x 550 tray and stand; HCI paper tray and stand
Finished output handling Sheetfed
Media types Paper (plain, heavy, extra heavy, glossy, light, recycle, tough), envelopes, labels, glossy film, cardstock, transparencies
Media sizes supported 100 sheet multipurpose Tray 1: A3, A4, A4-R, A5, A6, RA3, SRA3, RA4, SRA4, B4 (JIS), B5 (JIS), B6 (JIS); Oficio 216 x 340, 8K (270 x 390), 8K (260 x 368), 8K (273 x 394), 16K (195 x 270), 16K (184 x 260), 16K (197 x 273); Postcard (JIS); Envelopes: B5, C5, C6, DL; 550 sheet input Tray 2: A3, A4, A4-R, A5, RA4, SRA4, B4 (JIS), B5 (JIS); Oficio 216 x 340, 8K (270 x 390), 8K (260 x 368), 8K (273 x 394), 16K (195 x 270), 16K (184 x 260), 16K (197 x 273); Optional 1 x 550 and 2 x 550 tray and stand: A3, A4, A4-R, A5, RA3, SRA3, RA4, SRA4, B4 (JIS), B5 (JIS); Oficio 216×340, 8K (270 x 390), 8K (260 x 368), 8K (273 x 394), 16K (195 x 270), 16K (184 x 260), 16K (197 x 273)
Media sizes, custom 100 sheet multipurpose Tray 1: 64 x 127 to 320 x 457.2 mm; 550 sheet input Tray 2: 148 x 148 to 297 x 431.8 mm; Optional 1 x 550 and 2 x 550 tray and stand: 148 x 148 to 320 x 457.2 mm; Optional 2,700 sheet HCI paper tray and stand: 279.4 x 210 mm to 297 x 215.9
File Format Supported JPG; MTIFF; PDF; PDF/A; TIFF; XPS
Scanner type Flatbed, ADF
Scan file format Digital Send: PDF, JPEG, TIFF, MTIFF, XPS, PDF/A; Scan to easy access USB: PDF, JPEG, TIFF, MTIFF, XPS, PDF/A
Enhanced scanning resolution Up to 600 dpi
Scan resolution, optical Up to 600 dpi
Scan size (ADF), maximum 297 x 864 mm
Scan size (ADF), minimum 68 x 127 mm
Scan size, maximum 297 x 432 mm
Scan speed (normal, A4) Up to 90 ppm (black and white); Up to 90 ppm (colour) 6
Scan speed duplex (normal, A4) Up to 180 ipm (black and white); Up to 180 ipm (colour) 6
Automatic document feeder capacity Standard, 200 sheets
Duplex ADF scanning Yes
Scan technology Charge Coupled Device (CCD) Flatbed; Contact Image Sensor (CIS) ADF
Copy speed (black, normal quality, A4) Up to 46 cpm 7
Copy speed (color, normal quality, A4) Up to 46 cpm 7
Copy resolution (black text) Up to 600 x 600 dpi
Copy resolution (color text and graphics) Up to 600 x 600 dpi
Copies, maximum Up to 9999 copies
Copy reduce / enlarge settings 25 to 400%
Copier settings Two-sided copying, scalability, image adjustments (darkness, contrast, background cleanup, sharpness), N-up, N or Z-ordering, content orientation, collation, booklet, job build, edge-to-edge, job storage, ID Copy, Book Copy, A-to-B Copy (different media sizes)
Fax Transmission Speed N/A
Power consumption 900 watts (printing), 100 watts (ready), 0.8 watts (sleep), 0.8 watts (HP Auto-Off/Auto On), 0.07 watts (Auto-Off), 0.07 watts (Off) 8
Power 220 to 240 VAC (+/- 10%), 50 Hz (+/- 3 Hz), 60 Hz (+/- 3 Hz)
Operating humidity range 10 to 80% RH
Recommended operating humidity range 30 to 70% RH
Operating temperature range 10 to 32.5°C
Blue Angel compliant Yes, Blue Angel DE-UZ 219—only ensured when using Original HP supplies
Typical electricity consumption (TEC) number Blue Angel: 2.470 kWh/Week; Energy Star 3.0: 0.734 kWh/Week 9 (Blue Angel TEC is equal to Best TEC. Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty. Energy Star Version 3.0 TEC is not comparable to Energy Star Version 2.0 TEC values or Blue Angel TEC values. Blue Angel uses Energy Star Version 2.0 TEC. Energy Star value typically based on measurement of 115V device.)
Energy savings feature technology HP Auto-On/Auto-Off Technology; Instant-on Technology; Instant-on Copy
Ecolabels ENERGY STAR® qualified; EPEAT® Silver; CECP
Energy star certified Yes
Safety IEC 60950-1:2005+A1:2009+A2:2013 (International); EN60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013 (EU); EN 60825-1:2014/IEC 60825-1:2014 (Class 1 Laser Product); EN 62479:2010/IEC 62479:2010; Low Voltage Directive 2014/35/EU with CE Mark (Europe); GS Certificate (Germany, Europe); Compliance with Laser safety standards 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser notice No. 50, Dated June 24, 2007; Other safety approvals as required by individual countries.
Security management Management security: SNMPv3, Web Services over port 7627, SSL/TLS TLS 1.0/1.1/1.2, FIPS 140-2, Certificate Management, Embedded Web Server, WPA2-Enterprise, 802.1X authentication (EAP- PEAP, EAP-TLS), IPsec/Firewall with Certificate, Pre-Shared Key Authentication, and Kerberos Authentication; Support for WJA-10 IPsec Configuration using IPsec Plug-in
Minimum dimensions (W x D x H) 58.5 x 66.3 x 71.0 cm 10 (With no accessories and multi-purpose tray closed)
Maximum dimensions (W x D x H) 921 x 663 x 710 mm 10 (With no accessories and multi-purpose tray closed)
Weight 70.9 kg 5 (With print cartridges)
What’s in the box HP Color LaserJet Enterprise MFP M776dn printer; HP Black Original LaserJet Toner Cartridge (16,000 pages), HP Cyan, Magenta and Yellow Original LaserJet Toner Cartridges (13,000 pages each); 4 HP Original LaserJet Imaging Drums (65,000 pages each colour); Getting started Guide; 1 Power cord 11
Number of print cartridges 4 toner cartridges (1 each for black, cyan, magenta, yellow); 4 drum units (1 each for black, cyan, magenta, yellow)
Replacement cartridges W2010A HP 659A Black LaserJet Toner Cartridge (16,000 pages); W2011A HP 659A Cyan LaserJet Toner Cartridge (13,000 pages); W2012A HP 659A Yellow LaserJet Toner Cartridge (13,000 pages); W2013A HP 659A Magenta LaserJet Toner Cartridge (13,000 pages); W2010X HP 659X Black LaserJet Toner Cartridge (34,000 pages); W2011X HP 659X Cyan LaserJet Toner Cartridge (29,000 pages); W2012X HP 659X Yellow LaserJet Toner Cartridge (29,000 pages); W2013X HP 659X Magenta LaserJet Toner Cartridge (29,000 pages); W2004A HP 660A Original LaserJet Imaging Drum (65,000 pages, universal for all 4 colours) (Average black and colour composite (C/M/Y) declared toner yields based on ISO/IEC 19798 and continuous printing. Actual yields vary considerably based on images printed and other factors. For details see http://www.hp.com/go/learnaboutsupplies.)
Manufacturer Warranty One-year, next-business day, onsite warranty. Warranty and support options vary by product, country and local legal requirements. Contact your Contractual Vendor or go to http://www.hp.com/support to learn about HP award winning service and support options in your region.

Additional information

Weight 92 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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