HP LaserJet Enterprise Flow MFP M635z (7PS99A)
HP LaserJet Enterprise Flow MFP M635z (7PS99A)

HP LaserJet Enterprise Flow MFP M635z (7PS99A)

₦4,050,000.00

Brands:Hp

The world’s most secure printing
Only HP Enterprise MFPs repair themselves from attacks in real time while offering outstanding manageability. Automatically monitor threats, detect intrusions, and validate operating software while centrally managing your fleet with ease.

High-speed performance meets energy efficiency
With speeds of up to 65 pages per minute, fast first page out, and a variety of paper-handling options, you get confidence that your employees can speed through their tasks without interruption.

Performance and protection you can count on
Help protect your printer using Original HP Toner cartridges with JetIntelligence.

Give workgroups the speed they need
Accelerate workflow, improve accuracy, and easily connect people throughout your organisation. Complete high-volume scan jobs super-fast – up to 180 ipm – and avoid extra steps with a Flow MFP designed for maximum productivity.

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Call 08112710155 To Place Your Order

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Description

HP LaserJet Enterprise Flow MFP M635z (7PS99A)

Functions Print, copy, scan, fax
Print speed black (ISO, A4) Up to 61 ppm
First page out black (letter, ready) 1 ( 1 Measured using ISO/IEC 17629. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.)
First page out black (A4, ready) As fast as 5.2 sec 1 ( 1 Measured using ISO/IEC 17629. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.)
First page out color (letter, ready) 1 ( 1 Measured using ISO/IEC 17629. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.)
First page out color (A4, ready) 1 ( 1 Measured using ISO/IEC 17629. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.)
Duplex printing Automatic (standard)
Duty cycle (monthly, letter) Up to 300,000 pages 2 (HP recommends that the number of printed pages per month be within the stated range for optimum device performance, based on factors including supplies replacement intervals and device life over an extended warranty period.)
Duty cycle (monthly, A4) Up to 300,000 pages 2 (HP recommends that the number of printed pages per month be within the stated range for optimum device performance, based on factors including supplies replacement intervals and device life over an extended warranty period.)
Recommended monthly page volume 5,000 to 30,000 3 (HP recommends that the number of printed pages per month be within the stated range for optimum device performance, based on factors including supplies replacement intervals and device life over an extended warranty period.)
Print quality black (best) Up to 1200 x 1200 dpi
Print languages HP PCL 6, HP PCL 5, HP postscript level 3 emulation, native PDF printing (v 1.7), Apple AirPrint™
Print technology Laser
Connectivity, standard 1 Hi-Speed Device USB 2.0; 2 Host USB (1 walk-up and 1 external accessible); 1 Gigabit Ethernet 10/100/1000T network; 1 Hardware Integration Pocket; 1 Fax
Connectivity, optional HP Jetdirect 2900nw Print Server J8031A; HP Jetdirect 3000w NFC/Wireless Accessory J8030A; HP Jetdirect 3100w BLE/NFC/Wireless Accessory 3JN69A
Mobile printing capability HP ePrint; Apple AirPrint™; Mopria™ Certified; Google Cloud Print™ To enable HP Roam, some devices may require firmware to be upgraded and an optional accessory to add Bluetooth® Low Energy (BLE) beaconing capabilities. Subscription may be required. For more information, visit http://www.hp.com/go/roam
Network capabilities Yes, via HP Jetdirect Ethernet embedded print server (standard) which supports: 10Base-T, 100Base-Tx, 1000Base-T; 802.3az (EEE) support on Fast Ethernet and Gig Links; IPsec (standard); Built-in 802.11a/b/g/n wireless networking (optional)
Wireless capability Optional, enabled with purchase of a wireless hardware accessory. Single band Wireless Station and Wi-Fi Direct functionality available with HP Jetdirect 3000w NFC/Wireless Accessory J8030A. Dual band Wireless Station and Wi-Fi Direct functionality available with HP Jetdirect 3100w BLE/NFC/Wireless Accessory 3JN69A. Dual band Wireless Station functionality available with HP Jetdirect 2900nw Print Server J8031A
Minimum System Requirements for Macintosh 2 GB available hard disk space, Internet connection, or USB port, Internet browser. For additional OS hardware requirements see http://www.apple.com
Minimum System Requirements 2 GB available hard disk space, Internet connection, or USB port, Internet browser. For additional OS hardware requirements see http://www.microsoft.com
Digital sending standard features Scan to E-mail; Save-to-Network Folder; Save-to-USB drive; Send to SharePoint; Send to FTP; Send to LAN Fax; Send to Internet Fax; Local Address Book; SMTP over SSL; Blank Page Removal; Edge Erase; Auto Colour Sense; Auto Crop To Content; Compact PDF; Auto ToneScale; Auto Orientation; Multi-Pick Detect; Auto Straighten; Auto Crop To Page; OCR
Display 20.3 cm (8.0 in) Colour Graphics Display (CGD) with touchscreen; Rotating (adjustable angle) display; Illuminated Home button (for quick return to the Home menu)
Processor speed 1.2 GHz
Memory 1.5 GB (printer); 1 GB (scanner)
Internal Storage Standard, minimum 500 GB HP High-Performance Secure Hard Disk (AES 256 hardware encryption or greater)
Storage 500 GB hard disk drive
Capacity 500 GB
Compatible Operating Systems Windows Client OS (32/64-bit): Win10, Win8.1, Win7 Ultimate; Mobile OS – iOS, Android; Mac – Apple® macOS Sierra v10.13, Apple® macOS High Sierra v10.14, Apple® macOS Mojave v10.15; Discrete PCL6 Printer Driver – for more information on the supported operating systems go to http://www.support.hp.com, enter your product name and search, click on User Guides and enter your product name and search for User Guide, search for your (Product Name) User Guide, search for the Supported Operating Systems section; UPD PCL6 / PS Printer Drivers – for more information on the supported operating systems go to http://www.support.hp.com, enter your product name and search, click on User Guides and enter your product name and search for User Guide, search for your (Product Name) User Guide, search for the Supported Operating Systems section; Supported Operating systems – for more information on the supported operating systems see http://www.hp.com/go/upd 
Paper handling input, standard 100 sheet multipurpose feeder, 550 sheet input feeder, 150 sheet automatic document feeder, 2000 sheet feeder high capacity input with 1 x 550 sheet paper feeder
Paper handling output, standard 500 sheet ouput feeder, two-sided printing
Paper handling input, optional Optional 1 x 550 sheet paper feeder, optional envelope feeder
Finished output handling Sheetfed
Media types Paper (plain, light, bond, recycled, heavy, extra heavy, cardstock, pre-printed, pre-punched, coloured, rough, heavy rough), monochrome transparency, labels, envelope, heavy envelope
Media sizes supported 100 sheet multipurpose Tray 1: A4, A5, A6, RA4, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340), 16K (195 x 270), 16K (184 x 260), 16K (197 x 273), Postcard (JIS), Dpostcard (JIS), Envelope: B5, C5, C6, DL; 550 sheet input Tray 2: A4, A5, A6, B5 (JIS), B6 (JIS), 10 x 15 cm, 16K (195 x 270), 16K (184 x 260), 16K (197 x 273); 550 sheet optional feeder: A4, A5, A6, RA4, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340), 16K (195 x 270), 16K (184 x 260), 16K (197 x 273), Postcard (JIS), Dpostcard (JIS); 2,000 sheet optional HCI: A4; 75 sheet optional envelope feeder: B5, C5, C6, DL
Media sizes, custom 100 sheet multipurpose Tray 1: 76 x 127 to 216 to 356 mm; 550 sheet input Tray 2: 99 x 148 to 216 x 297 mm; 550 sheet optional feeder: 99 x 148 to 216 x 356 mm; 75 sheet envelope feeder: 90 x 148 to 178 x 254 mm
File Format Supported PDF; JPEG; TIFF; MTIFF; XPS; PDF/A; TEXT (OCR); Unicode TEXT (OCR); RTF (OCR); Searchable PDF (OCR); Searchable PDF/A (OCR); HTML (OCR); CSV (OCR)
Scanner type Flatbed, ADF
Scan file format Digital Send: PDF, Hi-Compression PDF, JPEG, TIFF, MTIFF, XPS, PDF/A, TEXT (OCR), Unicode TEXT (OCR), RTF (OCR), Searchable PDF (OCR), Searchable PDF/A (OCR), HTML (OCR), CSV (OCR); Scan to easy access USB: PDF, JPEG, TIFF, MTIFF, XPS, PDF/A, TEXT (OCR), Unicode TEXT (OCR), RTF (OCR), Searchable PDF (OCR), Searchable PDF/A (OCR), HTML (OCR), CSV (OCR) 4 (Scan software not included in box. HP Scan and TWAIN driver available for download at http://www.hp.com/support)
Enhanced scanning resolution Up to 600 dpi
Scan resolution, optical Up to 600 dpi
Scan resolution, hardware Up to 600 x 600 dpi
Scan size (ADF), maximum 216 x 864 mm
Scan size (ADF), minimum 68 x 147 mm
Scan size, maximum 216 x 356 mm
Scan speed (normal, A4) Up to 83 ppm (black and white), up to 83 ppm (colour) 5
Scan speed duplex (normal, A4) Up to 167 ipm (black and white), up to 167 ipm (colour) 5
Automatic document feeder capacity Standard, 150 sheets
Duplex ADF scanning Yes, single pass duplexing ADF
Scan technology Charge Coupled Device (CCD)
Copy speed (black, normal quality, A4) Up to 61 cpm
Copy resolution (black text) Up to 600 x 600 dpi
Copy resolution (color text and graphics) Up to 600 x 600 dpi
Copies, maximum Up to 9999 copies
Copy reduce / enlarge settings 25 to 400%
Copier settings Two-sided copying, scalability, image adjustments (darkness, contrast, background cleanup, sharpness), N-up, N or Z-ordering, content orientation, collation, booklet, job build, edge-to-edge, job storage, ID Copy, Book Copy, A-to-B Copy (different media sizes)
Faxing Yes
Fax Transmission Speed 33.6 kbps (Based on standard ITU-T test image #1 at standard resolution. More complicated pages or higher resolution will take longer and use more memory.)
Fax Resolution Black (best) Up to 300 x 300 dpi (400 x 400 dpi for received faxes only)
Fax Broadcast Locations 0
Fax memory Up to 500 pages
Fax Speed Dials, Maximum Number Up to 1000 numbers
Power consumption 740 watts (printing/copying), 29.0 watts (ready), 3.3 watts (sleep) 6 (Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty.  Power consumption values typically based on measurement of 115V device.)
Power 220V to 240V nominal, (+/-10%) 50 – 60Hz nominal (+/- 3Hz), 6 A
Operating humidity range 10 to 80% RH
Recommended operating humidity range 30 to 70% RH
Operating temperature range 10 to 32.5°C
Blue Angel compliant Yes, Blue Angel DE-UZ 219—only ensured when using Original HP supplies
Typical electricity consumption (TEC) number Energy Star: 0.935 kWh/week; Blue Angel: 2.626 kWh/week 7 (BA TEC is equal to Best TEC. Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty. Energy Star Version 3.0 TEC is not comparable to Energy Star Version 2.0 TEC values or BA TEC values. BA uses Energy Star Version 2.0 TEC. Energy Star value typically based on measurement of 115V device)
Energy savings feature technology HP Auto-On/Auto-Off Technology; Instant-on Technology; Instant-on Copy
Ecolabels CECP; Blue Angel; EPEAT® Silver registered; EPEAT® Gold registered; ENERGY STAR® certified ( 8 EPEAT® registered where applicable. EPEAT registration varies by country. See http://www.epeat.net for registration status by country.)
Energy star certified Yes
Safety IEC 60950-1:2005+A1:2009+A2:2013 (International); EN60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013 (EU); EN 60825-1:2014/IEC 60825-1:2014 (Class 1 Laser Product); EN 62479:2010/IEC 62479:2010; IEC 62471:2006/EN 62471:2008; Low Voltage Directive 2014/35/EU with CE Mark (Europe); GS Certificate (Germany, Europe); Other safety approvals as required by individual countries.
Security management Identity management: Kerberos authentication; LDAP authentication; 1000 user PIN codes; Optional HP and 3rd party advanced authentication solutions (e.g.; badge readers); Network: IPsec/firewall with Certificate; Pre-Shared Key; Kerberos authentication; Supports WJA-10 IPsec configuration Plug-in; 802.1X authentication (EAP-PEAP; EAP-TLS); SNMPv3; HTTPS; Certificates; Access Control List; Data: Storage Encryption; Encrypted PDF and Email (uses FIPS 140 validated cryptographic libraries from Microsoft); Secure Erase; SSL/TLS (HTTPS); Encrypted Credentials; Device: Security lock slot; USB port disablement; Hardware integration pocket for security solutions; Intrusion Detection with Red Balloon Security Technology – Constant in-device monitoring for attacks; SureStart Secure Boot – BIOS Integrity Checking with self-healing capability; Whitelisting – loads only known good code (DLLs, EXEs, …); Security management: Compatible with HP JetAdvantage Security Manager, Device Security Syslog Messages processed and accessable in Arcsight and Splunk SIEMs
Security HP JetAdvantage Security Manager fleet security compliance and management; HP Access Control; HP JetAdvantage Secure Print; Card readers; Secure Encrypted Print (UPD)
Dimensions (W x D x H) 661 x 658 x 1234 mm
Maximum dimensions (W x D x H) 1030 x 890 x 1500 mm (right side jam access door open, left side cartridge door open, all feeders open and extended, ADF open)
Weight 64.3 kg 9 (With print cartridges)
What’s in the box HP LaserJet Enterprise Flow MFP M635z printer; HP Black Original LaserJet Toner Cartridge (10.500 yield); Documentation (Hardware Install Guide, Regulatory Flyer); Power cord. 10
Print Cartridges/Bottle, Number 1 (black)
Replacement cartridges HP 147A Black Original LaserJet Toner Cartridge (10,500 pages) W1470A; HP 147X High Yield Black Original LaserJet Toner Cartridge (25,200 pages) W1470X; HP 147Y Extra High Yield Black Original LaserJet Toner Cartridge (42,000 pages) W1470Y 10 ( 10 Average black declared yields based on ISO/IEC 19752 and continuous printing. Actual yields vary considerably based on images printed and other factors. For details see http://www.hp.com/go/learnaboutsupplies.)
Manufacturer Warranty One-year warranty. Warranty and support options vary by product, country and local legal requirements. Go to http://www.hp.com/support to learn about HP award winning service and support options in your region.

Additional information

Weight 65 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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