HP LaserJet Enterprise MFP M528f (1PV65A) All-in-One Printer

2,692,900.00

Brands:Hp
  • REDEFINE LONG-TERM BUSINESS EXPECTATIONS – Print, scan, copy, and fax consistently high-quality documents with the HP LaserJet Enterprise MFP M528f, a monochrome laser printer designed to keep up with the demands of a growing business
  • THE WORLD’S MOST SECURE PRINTING – Your laser printer has the industry’s strongest security, with over 200 embedded security features that help protect your printer’s information, thwart malware, and continually detect and stop attacks
  • CENTRALIZE PRINTING CONTROL – Help build business efficiency with HP Web JetAdmin by easily adding new devices and solutions, updating features, and applying corporate policies. Set security configuration policies with HP JetAdvantage Security Manager
  • ENHANCED PRODUCTIVITY – Accelerate workflow and improve accuracy throughout your organization with a laser printer that offers features like a convenience stapler and Ethernet capabilities
  • TOP QUALITY AND SPEED – Keep your business moving and productive with an 8″ Color touchscreen control panel, 2-sided Print and scan, and Print speeds of up to 45 pages per minute with this black and White duplex laser printer
  • LOW COST, LOW ENERGY USE – save up to 29% energy over prior products, with intelligent power Features that ready your Multifunction Laser printer right when you need it, and turn it off when you don’t
  • TONER CARTRIDGE YOU CAN TRUST – avoid reprints, wasted Supplies, and service calls by using original HP 89a/89x toner cartridges designed for your monochrome laser printer, or choose optional extra high-yield 89Y cartridges for even greater value
  • ONE-YEAR, NEXT-BUSINESS DAY, ONSITE – Get help with 24-hour, 7 days a week FREE HP Websupport. See specification sheet for terms and condition
  • This printer is intended to work only with cartridges with original HP chips or circuitry and will block cartridges using non-HP chips or circuitry. Periodic firmware updates will maintain the effectiveness of these measures.
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Description

HP LaserJet Enterprise MFP M528f (1PV65A)

HP LaserJet Enterprise MFP M528f (1PV65A) All tech specs
Functions Print, copy, scan, fax
Print speed black (ISO, A4) Up to 43 ppm (default) ; Up to 50 ppm (HP High Speed) 1
First page out black (A4, ready) As fast as 6 sec 2
Duplex printing Automatic (standard)
Duty cycle (monthly, letter) Up to 150,000 pages
Duty cycle (monthly, A4) Up to 150,000 pages
Recommended monthly page volume 2,000 to 7,500 3
Print quality black (best) Up to 1200 x 1200 dpi
Print languages HP PCL 6, HP postscript level 3 emulation, native PDF printing (v 1.7), Apple AirPrint™
Print technology Laser
Connectivity, standard 2 Hi-Speed Device USB 2.0; 2 Hi-Speed USB 2.0 Host; 1 Gigabit Ethernet; 1 Hardware Integration Pocket; 1 fax
Connectivity, optional HP Jetdirect 2900nw Print Server J8031A; HP Jetdirect 3000w NFC/Wireless Accessory J8030A; HP Jetdirect 3100w BLE/NFC/Wireless Accessory 3JN69A
Mobile printing capability Apple AirPrint™; Google Cloud Print™; HP ePrint; Mopria™ Certified; Roam capable for easy printing 4
Network capabilities Yes, via HP Jetdirect Ethernet embedded print server (standard) which supports: 10Base-T, 100Base-Tx, 1000Base-T; 802.3az (EEE) support on Fast Ethernet and Gig Links; IPsec (standard); Optional 802.11a/b/g/n wireless networking and second Ethernet port.
Wireless capability Optional, enabled with purchase of a wireless hardware accessory. Single band Wireless Station and Wi-Fi Direct functionality available with HP Jetdirect 3000w NFC/Wireless Accessory J8030A. Dual band Wireless Station and Wi-Fi Direct functionality available with HP Jetdirect 3100w BLE/NFC/Wireless Accessory 3JN69A. Dual band Wireless Station functionality available with HP Jetdirect 2900nw Print Server J8031A
Minimum System Requirements for Macintosh 2 GB available hard disk space, Internet connection or USB port, OS hardware requirements see http://www.apple.com
Minimum System Requirements 2 GB available hard disk space, Internet connection, USB port, Internet browser. For additional OS hardware requirements see http://www.microsoft.com
Digital sending standard features Scan to E-mail; Save-to-Network Folder; Save-to-USB drive; Send to FTP; Send to LAN Fax; Send to Internet Fax; Local Address Book; SMTP over SSL; Blank Page Removal; Edge Erase; Auto Colour Sense; Auto Crop To Content; Compact PDF
Display 20.3 cm (8.0 in), touchscreen (1024 x 768), LCD (colour graphics), smooth gesture, enabled touchscreen
Processor speed 1.2 GHz
Maximum Memory 3.75 GB MAX memory, when Accessory DIMM is installed

 

Memory 1.25 GB (printer); 512 MB (Scanner)
Internal Storage Standard, minimum 500 GB HP High-Performance Secure Hard Disk (AES 256 hardware encryption or greater)
Storage 500 GB hard disk drive
Capacity 320 GB
Compatible Operating Systems Windows Client OS (32/64-bit), Win10, Win8.1, Win 8 Basic, Win8 Pro, Win8 Enterprise, Win8 Enterprise N, Win7 Starter Edition SP1, UPD Win7 Ultimate, Mobile OS, iOS, Android, Mac, Apple® macOS Sierra v10.12, Apple® macOS High Sierra v10.13, Apple® macOS Mojave v10.14, Discrete PCL6 Printer Driver, for more information on the supported operating systems go to http://www.support.hp.com, enter your product name and search, click on User Guides and enter your product name and search for User Guide, search for your (Product Name) User Guide, search for the Supported Operating Systems section, UPD PCL6 / PS Printer Drivers, Supported Operating systems, for more information on the supported operating systems see http://www.hp.com/go/upd 
Paper handling input, standard 100 sheet multipurpose Tray 1, 550 sheet input Tray 2, automatic duplex printing
Paper handling output, standard 250 sheet output bin, convenience stapler
Paper handling input, optional Optional 550 sheet tray (add up to 3 trays)
Finished output handling Sheetfed
Media types Paper (bond, colour, plain, preprinted, prepunched, recycled, rough); Envelopes; Labels; Cardstock; Transparencies; User-defined
Media sizes supported Tray 1: A4, A5, A6, RA4, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340), 16K, postcards (JIS single and double), envelopes (B5, C5, C6, DL); Tray 2: A4, A5, A6, RA4, B5 (JIS), B6 (JIS), Oficio (216 x 340), 16K, postcards (JIS double); Optional 550 sheet Tray: A4, A5, A6, RA4, B5 (JIS), B6 (JIS), Oficio (216 x 340), 16K, postcards (JIS double); Optional Automatic Duplexer: A4, RA4, Oficio (216 x 340)
Media sizes, custom Tray 1: 76.2 x 127 to 215.9 x 355.6 mm; Tray 2: 105 x 148 to 215.9 x 355.6 mm; Optional 550 sheet Tray: 105 x 148 to 215.9 x 355.6 mm
File Format Supported JPG; MTIFF; PDF; PDF/A; TIFF; XPS
Scanner type Flatbed, ADF
Scan file format PDF, JPEG, TIFF, MTIFF, XPS, PDF/A
Enhanced scanning resolution Up to 600 dpi
Scan resolution, optical Up to 600 dpi
Scan resolution, hardware Up to 600 x 600 dpi
Scan size (ADF), maximum 216 x 864 mm
Scan size (ADF), minimum 101.6 x 148 mm
Scan size, maximum 216 x 356 mm
Scan speed (normal, A4) Up to 43 ppm/43 ipm (black and white), up to 38 ppm/38 ipm (colour) 5
Scan speed duplex (normal, A4) Up to 43 ipm (black and white), up to 38 ipm (colour) 5
Automatic document feeder capacity Standard, 100 sheets
Duplex ADF scanning Yes, single pass duplex scanning
Scan technology Contact Image Sensor (CIS)
Copy speed (black, normal quality, A4) Up to 43 cpm (default) ; Up to 50 cpm (HP High Speed) 6
Copy resolution (black text) Up to 600 x 600 dpi
Copy resolution (color text and graphics) Up to 600 x 600 dpi
Copies, maximum Up to 9999 copies
Copy reduce / enlarge settings 25 to 400%
Copier settings Two-sided copying; Scalability; Image adjustments (darkness, contrast, background cleanup, sharpness); N-up; N or Z-ordering; Content orientation; Collation; Booklet; Job build; Edge-to-edge job storage; ID copy; Book copy; A-to-B copy (different media sizes)
Faxing Yes
Fax Transmission Speed 33.6 kbps
Fax Resolution Black (best) Up to 300 x 300 dpi (400 x 400 dpi for received faxes only)
Fax Broadcast Locations 210
Fax memory Up to 500 pages
Fax Speed Dials, Maximum Number Up to 1000 numbers (each with 210 destinations)
Power consumption 629 watts (Printing), 28.8 watts (Ready), 5.3 watts (Sleep), 0.74 watts (Auto-Off/Auto-On), LAN connection: 0.06 watts (Auto-Off), 0.06 watts (Off) 7
Power Input voltage: 220V to 240V nominal (+/-10%), 50 – 60 Hz nominal (+/- 3 Hz), 4 A
Operating humidity range 10 to 80% RH
Recommended operating humidity range 30 to 70% RH
Operating temperature range 10 to 32.5°C
Blue Angel compliant Yes, Blue Angel DE-UZ 219—only ensured when using Original HP supplies
Typical electricity consumption (TEC) number Blue Angel: 1.414 kWh/Week; Energy Star 3.0: 0.446 kWh/Week 8
Energy savings feature technology HP Auto-On/Auto-Off Technology; Instant-on Technology; Instant-on Copy
Ecolabels CECP; Blue Angel; EPEAT® Silver registered; ENERGY STAR® certified 9
Energy star certified Yes
Safety IEC 60950-1:2005+A1:2009+A2:2013 (International); EN60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013 (EU); EN 60825-1:2014/IEC 60825-1:2014 (Class 1 Laser Product); EN 62479:2010/IEC 62479:2010; Low Voltage Directive 2014/35/EU with CE Mark (Europe); IEC 62471:2006/EN 62471:2008 (LED lighting); GS Certificate (Germany, Europe); Other safety approvals as required by individual countries.
Security management Identity management: Kerberos authentication; LDAP authentication; 1000 user PIN codes; Optional HP and 3rd party advanced authentication solutions (e.g.: badge readers); Network: IPsec/firewall with Certificate; Pre-Shared Key and Kerberos authentication; Supports WJA-10 IPsec configuration Plug-in; 802.1X authentication (EAP-PEAP; EAP-TLS); SNMPv3; HTTPS; Certificates; Access Control List; Data: Storage Encryption; Encrypted PDF & Email (uses FIPS 140 validated cryptographic libraries from Microsoft); Secure Erase; SSL/TLS (HTTPS); Encrypted Credentials; Device: Security lock slot; USB port disablement; Hardware integration pocket for security solutions; Intrusion Detection with Red Balloon Security Technology – Constant in-device monitoring for attacks; SureStart Secure Boot – BIOS Integrity Checking with self-healing capability; Whitelisting – loads only known good code (DLLs, EXEs, …); Connection Inspector – helps ensure network connections to device are safe; Security management: Compatible with HP JetAdvantage Security Manager; HP Printer Security Plugin for Microsoft SCCM; Device Security Syslog Messages processed and accessable in ArcSight, Splunk, and McAfee(ESM) SIEMs
Minimum dimensions (W x D x H) 482 x 496 x 497 mm
Maximum dimensions (W x D x H) 507 x 631 x 497 mm
Weight 21.95 kg 10 (With print cartridges)
What’s in the box HP LaserJet Enterpris M528f MFP; HP Original LaserJet Toner Cartridge Introductory (7,500 pages); Regulatory flyer (CD replacement); Unpack flyer; Installation guide; Power cord; Warranty cards; Support flyers/phone number list; Fax cable 11
Number of print cartridges 1 (black)
Replacement cartridges HP 89A Black Original LaserJet Toner Cartridge (5,000 pages) CF289A; HP89X High Yield Black Original LaserJet Toner Cartridge (10,000 pages) CF289X; HP89Y Extra High Yield Black Original LaserJet Toner Cartridge (20,000 pages) CF289Y
Manufacturer Warranty One-year, next-business day, onsite warranty. Warranty and support options vary by product, country and local legal requirements. Contact your Contractual Vendor or go to http://www.hp.com/support to learn about HP award winning service and support options in your region.

Additional information

Weight 23 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

General Inquiries

There are no inquiries yet.