Lenovo LEGION 7 SLIM PRO 16IAH7 GAMING 12th Gen Intel Core™ i7-12700H 2.3GHz up to 4.7GHz 1TB SSD M.2 2280 G4 TLC | 24GB DDR5 4800 SODIMM RAM 16″ (2560×1600) 165Hz Display | NVIDIA® RTX 3070 8GB DEDICATED WINDOWS 11 | ONYX GRAY | BACKLIT KEYBOARD | FP Reader | 1 Year Warranty (82WQCTO1WW-501)

₦2,000,000.00

Brands:Lenovo

Up to 12th Gen Intel® Core™ i9-12900H
Up to Windows® 11 Pro
Up to NVIDIA® GeForce RTX™ 3070
Up to 24GB DDR5-4800, 1x Soldered + 1x SO-DIMM
Up to 2x 1TB M.2 PCIe® NVMe® SSD
Up to 16″ (2560×1600) IPS, 500nits, Dolby Vision®, 100% sRGB, 165Hz, HDR 400, G-Sync, FreeSync™, Factory Color Calibration

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Description

Processor
Processor Family
12th Generation Intel® Core i5 / i7 / i9 Processor
Processor**
Processor Name Cores Threads Base Frequency Max Frequency Cache Processor Graphics
Core i5-12500H 12 (4 P-core + 8 E-core) 16 P-core 2.5GHz / E-core 1.8GHz P-core 4.5GHz / E-core 3.3GHz 18MB Intel® Iris® Xe Graphics
Core i7-12700H 14 (6 P-core + 8 E-core) 20 P-core 2.3GHz / E-core 1.7GHz P-core 4.7GHz / E-core 3.5GHz 24MB Intel® Iris® Xe Graphics
Core i9-12900H 14 (6 P-core + 8 E-core) 20 P-core 2.5GHz / E-core 1.8GHz P-core 5.0GHz / E-core 3.8GHz 24MB Intel® Iris® Xe Graphics
Operating System
Operating System**
  • Windows® 11 Pro
  • Windows® 11 Home
  • Windows® 11 Home Single Language
  • No preload operating system
Graphics
Graphics**
Graphics Type Memory Boost Clock TGP Key Features
NVIDIA® GeForce RTX 3050 Ti Laptop GPU Discrete 4GB GDDR6 1695 MHz 95W Advanced Optimus, Dynamic Boost 2.0, DirectX® 12 Ultimate
NVIDIA® GeForce RTX 3060 Laptop GPU Discrete 6GB GDDR6 1605 MHz 100W Advanced Optimus, Dynamic Boost 2.0, VR ready, DirectX® 12 Ultimate
NVIDIA® GeForce RTX 3070 Laptop GPU Discrete 8GB GDDR6 1410 MHz 100W Max-Q Technologies: Advanced Optimus, Optimal Playable Settings, Rapid Core Scaling, CPU Optimizer, Dynamicboost, DLSS, VR ready, DirectX® 12 Ultimate
Monitor Support
Monitor Support[1]
Supports up to 4 independent displays (native display and 3 external monitors via HDMI® and USB-C®) • HDMI® supports up to 8K@60Hz • USB-C® supports up to 8K@30Hz
Notes:
  • 1. For Max resolution, DSC-enabled display is required. Three external output display devices cannot be supported at the same time when displaying 8K resolution.
Chipset
Chipset
Intel® SoC (System on Chip) platform
Memory
Max Memory[1]
Up to 24GB (8GB soldered + 16GB SO-DIMM) DDR5-4800 offering
Memory Slots
One memory soldered to systemboard, one DDR5 SO-DIMM slot, dual-channel capable
Memory Type
DDR5-4800
Notes:
  • 1. The max memory is based on the test results with current Lenovo® memory offerings.
Storage
Storage Support[1]
Up to two drives, 2x M.2 SSD • M.2 2280 SSD up to 1TB
Storage Slot
Two M.2 2280 PCIe® 4.0 x4 slots
Storage Type
Disk Type Interface Offering
M.2 2280 SSD PCIe® NVMe®, PCIe® 4.0 x4 512GB / 1TB
Notes:
  • 1. The storage capacity supported is based on the test results with current Lenovo® storage offerings.
Removable Storage
Card Reader
4-in-1 card reader (SD, SDHC, SDXC, MMC)
Multi-Media
Audio Chip
High Definition (HD) Audio, Realtek® ALC3306 codec
Speakers
Stereo speakers, 2W x2, audio by HARMAN, optimized with Nahimic Audio
Microphone
Dual-microphone array
Camera**
  • FHD 1080p, with E-shutter, fixed focus
  • HD 720p, with E-shutter, fixed focus
Battery
Battery**
  • Integrated Li-Polymer 71Wh battery, supports Rapid Charge Pro (charge up to 50% in 30min)
  • Integrated Li-Polymer 99.99Wh battery, supports Super Rapid Charge (10min charge 0~30% capacity, 30min charge 0~70% capacity, 80min charge 0~100% capacity)
Max Battery Life[1]
  • Models with 71Wh battery: MobileMark® 2018: 6.4 hr Local video (1080p) playback: 7.8 hr
  • Models with 99.99Wh battery: MobileMark® 2018: 8.6 hr Local video (1080p) playback: 11.3 hr
Notes:
  • 1. All battery life claims are approximate maximum and based on results using the MobileMark® 2018, continuous 1080p video playback (with quite mode, 60Hz, lighting off and hybrid mode) tests. Actual battery life will vary depending on many factors such as product configuration and usage, software use, wireless functionality, power management settings, and screen brightness. The maximum capacity of the battery will decrease with time and use.
Power Adapter
Power Adapter**[1]
  • 170W slim tip (3-pin) AC adapter, 100-240V, 50-60Hz
  • 230W slim tip (3-pin) AC adapter, 100-240V, 50-60Hz
Notes:
  • 1. AC adapter offerings depend on the country.
Design
Display
Display**[1]
Size Resolution Touch Type Brightness Surface Aspect Ratio Contrast Ratio Color Gamut Refresh Rate Viewing Angle (L/R/U/D) Key Features
16″ WUXGA (1920×1200) None IPS 300nits[2] Anti-glare 16:10 1200:1 100% sRGB 165Hz 89° / 89° / 89° / 89° Dolby Vision®, NVIDIA® G-SYNC®, DC dimmer, Advanced Optimus, TÜV Low Blue Light
16″ WQXGA (2560×1600) None IPS 500nits Anti-glare 16:10 1200:1 100% sRGB 165Hz 89° / 89° / 89° / 89° RDolby Vision, DisplayHDR™ 400, NVIDIA® G-SYNC®, DC dimmer, TÜV Low Blue Light, TÜV High Gaming Performance
16″ WQXGA (2560×1600) None IPS 500nits Anti-glare 16:10 1200:1 100% sRGB 240Hz 89° / 89° / 89° / 89° Dolby Vision®, NVIDIA® G-SYNC®, DC dimmer, Advanced Optimus, TÜV Low Blue Light, TÜV High Gaming Performance
Color Calibration
  • X-Rite® factory color calibration
  • No color calibration
Touchscreen
Non-touch
Notes:
  • 1. IPS (in-plane switching) technology may refer to IPS, PLS, ADS, AHVA, AAS.
  • 2. Minimum brightness tested in lab.
Input Device
Keyboard
6-row, multimedia Fn keys, numeric keypad, swtichable keycaps
Keyboard Backlight**
  • White backlight
  • RGB backlight
Touchpad
Buttonless glass surface multi-touch touchpad, supports Precision TouchPad (PTP), 75 x 120 mm (2.95 x 4.72 inches)
Mechanical
Dimensions (WxDxH)[1]
357.7 x 260 x 16.9 mm (14.08 x 10.24 x 0.67 inches)
Weight[2]
Models Weight
Models with 71Wh battery Less than 2.175 kg (4.8 lbs)
Models with 99.99Wh battery Less than 2.23 kg (4.9 lbs)
Case Color**
  • Onyx grey
  • Storm grey
Surface Treatment
Iron sandblasting (anodized)
Case Material
Aluminium (top), aluminium (bottom)
System Lighting
No system lighting
Notes:
  • 1. The system dimensions may vary depending on configurations.
  • 2. The system weight is approximate and based on results in Lenovo® lab, which varies depending on the source of component, variance of the distribution of each component, and manufacturing process. It may not be the exact weight for each specific model.
Connectivity
Network
Ethernet
No onboard Ethernet
WLAN + Bluetooth**[1]
  • Wi-Fi® 6, 802.11ax 2×2 Wi-Fi® + Bluetooth® 5.1, M.2 card[2]
  • Wi-Fi® 6E, 802.11ax 2×2 Wi-Fi® + Bluetooth® 5.1, M.2 card[3]
  • Intel® Killer Wi-Fi® 6E AX1675i, 802.11ax 2×2 Wi-Fi® + Bluetooth® 5.1, M.2 Card[4]
  • Intel® Killer Wi-Fi® 6E AX1690i, 802.11ax 2×2 Wi-Fi® + Bluetooth® 5.1, M.2 Card[5]
Notes:
  • 1. Bluetooth® may operate at a lower version than hardware design depending on the factors such as operating system, driver, etc.
  • 2. Wi-Fi 6 full features might be limited by country-level restrictions.
  • 3, 4, 5. Wi-Fi 6E full features might be limited by country-level restrictions. 6GHz Wi-Fi 6E operation is dependent on the support of the operating system, routers/APs/Gateways that support Wi-Fi 6E, and the regional regulatory certifications & spectrum allocation.
Ports[1] Click here to see ports position
Standard Ports
  • 1x USB 3.2 Gen 1
  • 1x USB 3.2 Gen 1 (Always On)
  • 1x USB 3.2 Gen 2
  • 1x USB-C® 3.2 Gen 2 (support data transfer, Lenovo® Power Delivery 135W and DisplayPort™ 1.4)
  • 1x Thunderbolt™ 4 / USB4® 40Gbps (support data transfer, Lenovo® Power Delivery 135W and DisplayPort™ 1.4)
  • 1x HDMI® 2.1, up to 8K/60Hz
  • 1x Headphone / microphone combo jack (3.5mm)
  • 1x Card reader
  • 1x Power connector
Notes:
  • 1. The transfer speed of following ports will vary and, depending on many factors, such as the processing speed of the host device, file attributes and other factors related to system configuration and your operating environment, will be slower than theoretical speed. USB 2.0: 480 Mbit/s; USB 3.2 Gen 1 (SuperSpeed USB 5Gbps, formerly USB 3.0 / USB 3.1 Gen 1): 5 Gbit/s; USB 3.2 Gen 2 (SuperSpeed USB 10Gbps, formerly USB 3.1 Gen 2): 10 Gbit/s; USB4® 20Gbps / USB 3.2 Gen 2×2 (SuperSpeed USB 20Gbps): 20 Gbit/s; USB4® 40Gbps (USB 40Gbps): 40 Gbit/s; Thunderbolt™ 3/4: 40 Gbit/s.
Security & Privacy
Security
Security Chip
Firmware TPM 2.0 integrated in SoC
Fingerprint Reader
Touch style fingerprint reader integrated in power button
BIOS Security
  • Administrator password
  • Power-on password
  • Hard disk password
Other Security
E-shutter
Service
Warranty
Base Warranty**
  • 1-year courier or carry-in service
  • 1-year courier or carry-in with 2-year system board service (Korea only)
  • 2-year (1-yr battery) courier or carry-in service
  • 3-year (1-yr battery) courier or carry-in service
Accessories
Bundled Accessories
Bundled Accessories[1]
None
Notes:
Operating Requirements
Operating Environment
Temperature[1]
  • At altitudes up to 2438 m (8,000 ft) – Operating: 5°C to 35°C (41°F to 95°F) – Storage: 5°C to 43°C (41°F to 109°F)
  • At altitudes above 2438 m (8,000 ft) – Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F)
Relative Humidity
  • Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)
  • Storage: 5% to 95% at wet-bulb temperature 27°C (81°F)
Altitude
Maximum altitude (without pressurization): 3048 m (10,000 ft)
Notes:
  • 1. When you charge the battery, its temperature must be no lower than 10°C (50°F).
Certifications
Green Certifications[1]
Green Certifications
  • ErP Lot 3
  • RoHS compliant
Notes:
  • 1. The items listed under the “Green Certifications” section may not only refer to certification but also registration or self-declaration. For ESG & regulatory compliance documents, please visit https://compliance.lenovo.com.
Other Certifications
Other Certifications
  • (Optional) TÜV Rheinland® High Gaming Performance
  • TÜV Rheinland® Low Blue Light (Hardware Solution)
  • Feature with ** means that only one offering listed under the feature is configured on selected models.
  • Lenovo reserves the right to change specifications or other product information without notice. Lenovo is not responsible for photographic or typographical errors. LENOVO PROVIDES THIS PUBLICATION “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore this disclaimer may not apply to you.
  • The specifications on this page may not be available in all regions, and may be changed or updated without notice.

Additional information

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

General Inquiries

There are no inquiries yet.

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