Lenovo Yoga Slim 7 15ILL9 (Aura Edition) 15.3" 2.8K WQXGA+ (2880x1800) Touchscreen Display Intel Core Ultra 7 256V (15th Gen) 16GB RAM 1TB SSD Backlit Keyboard Color: Luna Grey Windows 11
Lenovo Yoga Slim 7 15ILL9 (Aura Edition) 15.3" 2.8K WQXGA+ (2880x1800) Touchscreen Display Intel Core Ultra 7 256V (15th Gen) 16GB RAM 1TB SSD Backlit Keyboard Color: Luna Grey Windows 11

Lenovo Yoga Slim 7 15ILL9 (Aura Edition) 15.3″ 2.8K WQXGA+ (2880×1800) Touchscreen Display Intel Core Ultra 7 256V (15th Gen) 16GB RAM 1TB SSD Backlit Keyboard Color: Luna Grey Windows 11

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Brands:Lenovo

Copilot+ PC, Intel® AI Boost NPU integrated in Core Ultra 7, up to 47 TOPS
Up to 32GB LPDDR5X-8533 MoP memory, soldered
2.8K IPS 500nits, 100% DCI-P3, 100% sRGB, Eyesafe®, Dolby Vision®, HDR 400, TÜV Low Blue Light, glass, 120Hz, touch, TCON
Starting at 1.5 kg (3.31 lbs)
Aluminium (top), aluminium (bottom)
2x Thunderbolt™ 4, with USB PD 3.1 & DP 2.1

 

Finance Schemes
Call 08112710155 To Place Your Order
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Description

Processor
Processor Family
Intel® V Series Core Ultra 7 Processor (Series 2) – Lunar Lake
Processor**
Processor Name Cores Threads Base Frequency Max Frequency Cache Processor Graphics NPU Overall TOPS
Core Ultra 7 256V 8 (4 P-core + 4 LP E-core) 8 P-core 2.2GHz / LP E-core 2.2GHz P-core 4.8GHz / LP E-core 3.7GHz 12MB Intel® Smart Cache Intel® Arc™ Graphics 140V, up to 64 TOPS Intel® AI Boost, up to 47 TOPS Up to 115 TOPS
Core Ultra 7 258V 8 (4 P-core + 4 LP E-core) 8 P-core 2.2GHz / LP E-core 2.2GHz P-core 4.8GHz / LP E-core 3.7GHz 12MB Intel® Smart Cache Intel® Arc™ Graphics 140V, up to 64 TOPS Intel® AI Boost, up to 47 TOPS Up to 115 TOPS
AI (Artificial Intelligence)
AI PC Category
Copilot+ PC[1]
NPU
Integrated Intel® AI Boost, up to 47 TOPS
Notes:
  • 1. Copilot+ PCs have at least 16GB RAM, 256GB storage, and a NPU that runs 40+ TOPs to run the latest AI tools build-in latest Windows® 11 to accelerate productivity and creativity.
Operating System
Operating System**
  • Windows® 11 Pro
  • Windows® 11 Home
  • Windows® 11 Home Single Language
Graphics
Graphics
Graphics Type Memory Key Features
Intel® Arc™ Graphics 140V Integrated Shared DirectX® 12.2
Monitor Support
Monitor Support[1]
Supports up to 3 independent displays (native display and 2 external monitors via HDMI® and USB-C®) • HDMI® supports up to 4K@60Hz • USB-C® supports up to 8K@60Hz
Notes:
  • 1. 8K resolution support needs 2 display pipes. That is, simultaneous display number will “-1” when 8K resolution displayed.
Chipset
Chipset
Intel® SoC (System on Chip) platform
Memory
Max Memory
  • 16GB soldered memory, not upgradable
  • 32GB soldered memory, not upgradable
Memory Slots
Memory soldered to systemboard, no slots, dual-channel
Memory Type
LPDDR5X-8533, MoP (Memory on Package) memory
Storage
Max Storage Support[1]
One drive, up to 1TB M.2 2242 SSD
Storage Slot[2]
One M.2 2242 PCIe® 4.0 x4 slot
Storage Type
Disk Type Interface Offering
M.2 2242 SSD PCIe® NVMe®, PCIe® 4.0 x4 512GB / 1TB
Notes:
  • 1. The storage capacity supported is based on the test results with current Lenovo® storage offerings.
  • 2. The actual data transfer rate of the following PCIe® interface also depends on the capabilities of the connected PCIe® device. The listed values represent theoretical maximums. PCIe® 3.0 (x2 / x4): 2 GB/s (16 Gbps) / 4 GB/s (32 Gbps); PCIe® 4.0 (x2 / x4): 4 GB/s (32 Gbps) / 8 GB/s (64 Gbps); PCIe® 5.0 (x2 / x4): 8 GB/s (64 Gbps) / 16 GB/s (128 Gbps).
Removable Storage
Card Reader
No card reader
Multi-Media
Audio Chip
SoundWire®, Cirrus Logic® CS42L43 codec
Speakers
4 stereo speakers, 2W x2 (woofers), 2W x2 (tweeters), optimized with Dolby Atmos®, Smart Amplifier (AMP)
Microphone
Quad-microphone array
Camera
FHD 1080p + IR, with E-shutter, fixed focus, with ToF sensor
Sensor
Sensors
  • Ambient light sensor (ALS)
  • Hall sensor
Battery
Battery[1]
70Wh Rechargeable Li-ion Battery, supports Rapid Charge Express (get 3 hours of runtime with a 15-minute charge)
Max Battery Life[2]
Web browsing@150nits: 13.5 hr Local video (1080p) playback@150nits: 22 hr
Notes:
  • 1. Rapid Charge Express is only effective in hibernates or fully shutting down the computer.
  • 2. All battery life claims are approximate maximum and based on results using the MobileMark® 2014, MobileMark® 2018, MobileMark® 25, MobileMark® 30, JEITA 2.0, JEITA 3.0, continuous 1080p video playback (with 150nits brightness and default volume level) or Google Power Load Test (PLT) battery-life benchmark tests. Actual battery life will vary depending on many factors such as product configuration and usage, software use, wireless functionality, power management settings, and screen brightness. The maximum capacity of the battery will decrease with time and use.
Power Adapter
Power Adapter[1]
  • 65W USB-C® (3-pin) AC adapter, supports PD 3.0, 100-240V, 50-60Hz
  • No power adapter
Notes:
  • 1. AC adapter offerings depend on the country.
Design
Display
Display**[1]
Size Resolution Touch Type Brightness Surface Aspect Ratio Contrast Ratio Color Gamut Refresh Rate Viewing Angle (L/R/U/D) Key Features
15.3″ 2.8K WQXGA+ (2880×1800) In-cell touch IPS[2] 500nits Glossy, anti-fingerprint 16:10 1,500:1 100% DCI-P3, 100% sRGB 120Hz (Max) 85° / 85° / 85° / 85° Eyesafe® Certified 2.0, Dolby Vision®, DisplayHDR™ 400, Glass, TCON
15.3″ 2.8K WQXGA+ (2880×1800) Non-touch OLED 500nits Glossy, anti-fingerprint 16:10 100,000:1 100% DCI-P3, 100% sRGB 120Hz (Max) 85° / 85° / 85° / 85° Eyesafe® Certified 2.0, Dolby Vision®, DisplayHDR™ True Black 600, Glass, X-Rite®
Touchscreen
  • In-cell multi-touch, supports 10-point touch
  • Non-touch
Screen-to-Body Ratio
91.5% AAR (active area ratio)
Color Calibration**
  • TCON (Timing Controller) color calibration
  • X-Rite® factory color calibration
Notes:
  • 1. New OLED display models are expected to be released in early 2025.
  • 2. IPS (in-plane switching) technology may refer to IPS, PLS, ADS, AHVA, AAS.
Input Device
Pen
No support
Keyboard
6-row, multimedia Fn keys, key travel 1.5mm, Copilot key
Keyboard Backlight
LED backlight
Touchpad
Buttonless glass surface multi-touch touchpad, supports Precision TouchPad (PTP), 80 x 135 mm (3.15 x 5.31 inches)
Mechanical
Dimensions (WxDxH)[1] Click here to see dimension diagram
343.8 x 235.4 x 13.9 mm (13.54 x 9.27 x 0.55 inches)
Weight[2]
Starting at 1.53 kg (3.37 lbs)
Case Color
Luna grey
Case Material
Aluminium (top), aluminium (bottom)
Surface Treatment
Aluminium stamping (anodized with sandblasting)
Notes:
  • 1. The system dimensions may vary depending on configurations.
  • 2. The system weight is approximate and based on results in Lenovo® lab, which varies depending on the source of component, variance of the distribution of each component, and manufacturing process. It may not be the exact weight for each specific model.
Connectivity
Network
WLAN + Bluetooth[1]
Wi-Fi® 7, 802.11be 2×2 Wi-Fi® + Bluetooth® 5.4
WWAN
No support
Ethernet
No onboard Ethernet
Notes:
  • 1. Wi-Fi® operation (including Wi-Fi® 6, Wi-Fi® 6E, Wi-Fi® 7, etc.) is subject to the regulatory requirements of each country. Bluetooth® may operate at a lower version than hardware design depending on the factors such as operating system, driver, etc.
Ports[1] Click here to see ports position
Standard Ports
  • 1x USB-A (USB 5Gbps)
  • 2x Thunderbolt™ 4, with USB PD 45-65W and DisplayPort™ 2.1
  • 1x HDMI® 2.1, up to 4K/60Hz
  • 1x Headphone / microphone combo jack (3.5mm)
Notes:
  • 1. The transfer speed of the ports will vary and, depending on many factors, such as the processing speed of the host device, file attributes and other factors related to system configuration and your operating environment, will be slower than theoretical speed.
Security & Privacy
Security
Security Chip
Firmware TPM 2.0 integrated in SoC
Fingerprint Reader
No fingerprint reader
BIOS Security
  • Administrator password
  • Master hard disk password
  • User hard disk password
  • User password
  • More BIOS security features, please visit BIOS Simulator[1]
Other Security
  • E-shutter
  • IR camera for Windows® Hello (facial recognition)
Notes:
  • 1. The BIOS simulator is just for reference. Default settings and some options may vary depending on the hardware, operating system and BIOS version.
Service
Warranty
Base Warranty**
  • 1-year courier or carry-in service
  • 1-year courier or carry-in with 2-year system board service (Korea only)
  • 2-year (1-yr battery) courier or carry-in service
  • 3-year (1-yr battery) courier or carry-in service
Accessories
Bundled Accessories
Bundled Accessories[1]
None
Notes:
Operating Requirements
Operating Environment
Temperature[1]
  • At altitudes up to 2438 m (8,000 ft) – Operating: 5°C to 35°C (41°F to 95°F) – Storage: 5°C to 43°C (41°F to 109°F)
  • At altitudes above 2438 m (8,000 ft) – Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F)
Relative Humidity
  • Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)
  • Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F)
Altitude
Maximum altitude (without pressurization): 3048 m (10,000 ft)
Notes:
  • 1. When you charge the battery, its temperature must be no lower than 10°C (50°F).
Environmental
Sustainability
Material[1]
Plastic-Free package 100% FSC-certificated Paper used in Box, Screen Film, and Manual Recycled Material 50% Recycled Aluminum on D Cover 90% PCC Recycled Plastic used in 65W (3-pin) Adapter Case 30% PCC Recycled Plastic used in Speaker Woofer Enclosure 30% PCC Recycled Plastic used in Battery Pack 50% PCC Recycled Plastic used in Keyboard Keycap
Notes:
  • 1. PCC: Post Consumer Content, recycled materials from customers.
Certifications
Green Certifications[1]
Green Certifications[2]
  • Carbon Neutral Certified
  • ENERGY STAR® 9.0
  • EPEAT™ Gold Registered[3]
  • ErP Lot 6/26
  • RoHS compliant
Notes:
  • 1. The items listed under the “Green Certifications” section may not only refer to certification but also registration or self-declaration. For ESG & regulatory compliance documents, please visit https://compliance.lenovo.com.
  • 2. EPEAT™ registration and ENERGY STAR® certification are optional and only available on the models with preloaded OS. Please visit epeat.net and energystar.gov for more information.
  • 3. EPEAT™ is registered where applicable, please visit epeat.net for registration status by country.
Other Certifications
Mil-Spec Test
MIL-STD-810H military test passed (21 test items)
Other Certifications
  • Eyesafe® Certified 2.0
  • Intel Evo™ Platform
  • TÜV Rheinland® Low Blue Light (Hardware Solution)
  • Feature with ** means that only one option listed under the feature can be configured on selected models. Please refer to the model configuration for specific information.
  • Lenovo reserves the right to change specifications or other product information without notice. Lenovo is not responsible for photographic or typographical errors. LENOVO PROVIDES THIS PUBLICATION “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore this disclaimer may not apply to you.
  • The specifications on this page may not be available in all regions, and may be changed or updated without notice.

Additional information

Weight 4 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

General Inquiries

There are no inquiries yet.

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