Teltonika RUT955 INDUSTRIAL CELLULAR ROUTER

233,800.00

Brands:Teltonika

Standard package + DIN & GNSS 4G LTE Dual SIM Router with Wi-Fi, 4x Ethernet, GNSS, Serial and IO Interface North America (Verizon)Version – 4G (LTE-FDD): B4, B13 FEATURES: Mobile module4G (LTE) – Cat 4 up to 150 Mbps, 3G – Up to 42 Mbps, 2G – Up to 236.8 kbps SIM switch2 SIM cards, auto-switch cases: weak signal, data limit, SMS limit, roaming, no network, network denied, data connection fail, SIM idle protection StatusSignal strength (RSSI), SINR, RSRP, RSRQ, EC/IO, RSCP, Bytes sent/received, connected band, IMSI, ICCID SMSSMS status, SMS configuration, send/read SMS via HTTP POST/GET, EMAIL to SMS, SMS to EMAIL, SMS to HTTP, SMS to SMS, scheduled SMS, SMS autoreply, SMPP Black/White listOperator black/white list Band managementBand lock, Used band status display APNAuto APN BridgeDirect connection (bridge) between mobile ISP and device on LAN PassthroughRouter assigns its mobile WAN IP address to another device on LAN Multiple PDN (optional)Possibility to use different PDNs for multiple network access and services (not available in standard FW) STANDARD PACKAGE CONTAINS: Router RUT955 Euro PSU 2 x LTE antennas (magnetic mount, SMA male, 3 m cable) 2 x WiFi antennas (magnetic mount, RP-SMA male, 1.5 m cable) GNSS antenna (adhesive , SMA male, 3 m cable) RS485 connector block I/O connector block Ethernet cable (1.5 m) QSG (Quick Start Guide) Packaging box

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Description

MOBILE
Mobile module 4G (LTE) – Cat 4 up to 150 Mbps, 3G – Up to 42 Mbps, 2G – Up to 236.8 kbps
SIM switch 2 SIM cards, auto-switch cases: weak signal, data limit, SMS limit, roaming, no network, network denied, data connection fail, SIM idle protection
Status Signal strength (RSSI), SINR, RSRP, RSRQ, EC/IO, RSCP, Bytes sent/received, connected band, IMSI, ICCID
SMS SMS status, SMS configuration, send/read SMS via HTTP POST/GET, EMAIL to SMS, SMS to EMAIL, SMS to HTTP, SMS to SMS, scheduled SMS, SMS autoreply, SMPP
Black/White list Operator black/white list
Band management Band lock, Used band status display
APN Auto APN
Bridge Direct connection (bridge) between mobile ISP and device on LAN
Passthrough Router assigns its mobile WAN IP address to another device on LAN
Multiple PDN (optional) Possibility to use different PDNs for multiple network access and services (not available in standard FW)
WIRELESS
Wireless mode IEEE 802.11b/g/n, Access Point (AP), Station (STA)
WiFi security WPA2-Enterprise – PEAP, WPA2-PSK, WEP, WPA-EAP, WPA-PSK; AES-CCMP, TKIP, Auto Cipher modes, client separation
SSID SSID stealth mode and access control based on MAC address
WiFi users up to 100 simultaneous connections
Wireless Hotspot Captive portal (Hotspot), internal/external Radius server, built in customizable landing page
ETHERNET
WAN 1 x WAN port (can be configured to LAN) 10/100 Mbps, compliance IEEE 802.3, IEEE 802.3u standards, supports auto MDI/MDIX
LAN 3 x LAN ports, 10/100 Mbps, compliance IEEE 802.3, IEEE 802.3u standards, supports auto MDI/MDIX
NETWORK
Routing Static routing, Dynamic routing (BGP, OSPF v2, RIP v1/v2)
Network protocols TCP, UDP, IPv4, IPv6, ICMP, NTP, DNS, HTTP, HTTPS, FTP, SMTP, SSL v3, TLS, ARP, VRRP, PPP, PPPoE, UPNP, SSH, DHCP, Telnet, SMPP, MQTT, Wake On Lan (WOL)
VoIP passthrough support H.323 and SIP-alg protocol NAT helpers, allowing proper routing of VoIP packets
Connection monitoring Ping Reboot, Wget Reboot, Periodic Reboot, LCP and ICMP for link inspection
Firewall Port forward, traffic rules, custom rules
DHCP Static and dynamic IP allocation, DHCP Relay, Relayd
QoS / Smart Queue Management (SQM) Traffic priority queuing by source/destination, service, protocol or port, WMM, 802.11e
DDNS Supported >25 service providers, others can be configured manually
Network backup VRRP, Mobile, Wired and WiFi WAN options, each of which can be used as backup, using automatic Failover
Load balancing Balance your internet traffic over multiple WAN connections
SSHFS (optional) Possibility to mount remote file system via SSH protocol (not available in standard FW)
SECURITY
Authentication Pre-shared key, digital certificates, X.509 certificates
Firewall Pre-configured firewall rules can be enabled via web-ui, unlimited firewall configuration via CLI; DMZ; NAT; NAT-T
Attack prevention DDOS prevention (SYN flood protection, SSH attack prevention, HTTP/HTTPS attack prevention), port scan prevention ( SYN-FIN, SYN-RST, X-mas, NULL flags, FIN scan attacks)
VLAN Port and tag based VLAN separation
Mobile quota control Set up custom data limits for both SIM cards
WEB filter Blacklist for blocking out unwanted websites, whitelist for specifying allowed sites only
Access control Flexible access control of TCP, UDP, ICMP packets, MAC address filter
Secure Boot Cryptographic integrity check of the each system boot process (available on device with special order code RUT955T073B0).
VPN
OpenVPN Multiple clients and server can be running simultaneously, 12 encryption methods
OpenVPN Encryption DES-CBC, RC2-CBC, DES-EDE-CBC, DES-EDE3-CBC, DESX-CBC, BF-CBC, RC2-40-CBC, CAST5-CBC, RC2-64-CBC, AES-128-CBC, AES-192-CBC, AES-256-CBC
IPsec IKEv1, IKEv2, supports up to 4 x VPN IPsec tunnels (instances), with 5 encryption methods (DES, 3DES, AES128, AES192, AES256)
GRE GRE tunnel
PPTP, L2TP Client/Server services can run simultaneously
Stunnel Proxy designed to add TLS encryption functionality to existing clients and servers without any changes in the programs’ code
DMVPN Method of building scalable IPsec VPNs
SSTP SSTP client instance support
ZeroTier ZeroTier VPN
WireGuard WireGuard VPN client and server support
MODBUS
MODBUS TCP SLAVE
ID range Respond to one ID in range [1;255] or any
Allow Remote Access Allow access through WAN
Custom registers MODBUS TCP custom register block requests, which read/write to a file inside the router, and can be used to extend MODBUS TCP Slave functionality
MODBUS TCP MASTER
Supported functions 01, 02, 03, 04, 05, 06, 15, 16
Supported data formats 8 bit: INT, UINT; 16 bit: INT, UINT (MSB or LSB first); 32 bit: float, INT, UINT (ABCD (big-endian), DCBA (little-endian), CDAB, BADC)
MODBUS RTU MASTER (RS232)
Supported baud rates From 300 to 115200
Supported functions 01, 02, 03, 04, 05, 06, 15, 16
Number of data bits From 5 to 8
Number of stop bits 1 or 2
Parity None, Even, Odd
Flow None, RTS/CTS, Xon/Xoff
Duplex Full duplex
MODBUS RTU MASTER (RS485)
Supported baud rates From 300 to 115200
Supported functions 01, 02, 03, 04, 05, 06, 15, 16
Number of data bits 8
Number of stop bits 1
Parity None, Even, Odd
Flow None, Xon/Xoff
Duplex Half duplex
MODBUS DATA TO SERVER
Protocol HTTP(S), MQTT, Azure MQTT
MQTT GATEWAY
MQTT gateway Allows sending commands and receiving data from MODBUS Master through MQTT broker
DNP3
Supported modes TCP Master, DNP3 Outstation, RTU Master
MONITORING & MANAGEMENT
WEB UI HTTP/HTTPS, status, configuration, FW update, CLI, troubleshoot, event log, system log, kernel log
FOTA Firmware update from server, automatic notification
SSH SSH (v1, v2)
SMS SMS status, SMS configuration, send/read SMS via HTTP POST/GET
Call Reboot, Status, WiFi on/off, Mobile data on/off, Output on/off, answer/hang-up with a timer
TR-069 OpenACS, EasyCwmp, ACSLite, tGem, LibreACS, GenieACS, FreeACS, LibCWMP, Friendly tech, AVSystem
MQTT MQTT Broker, MQTT publisher
SNMP SNMP (v1, v2, v3), SNMP trap
JSON-RPC Management API over HTTP/HTTPS
MODBUS MODBUS TCP status/control
RMS Teltonika Remote Management System (RMS)
IoT PLATFORMS
Cloud of Things Allows monitoring of: Device data, Mobile data, Network info, Availability
ThingWorx Allows monitoring of: WAN Type, WAN IP Mobile Operator Name, Mobile Signal Strength, Mobile Network Type
Cumulocity Allows monitoring of: Device Model, Revision and Serial Number, Mobile Cell ID, ICCID, IMEI, Connection Type, Operator, Signal Strength, WAN Type and IP
Azure IoT Hub Can send device IP, Number of bytes send/received/ 3G connection state, Network link state, IMEI, ICCID, Model, Manufacturer, Serial, Revision, IMSI, Sim State, PIN state, GSM signal, WCDMA RSCP WCDMA EC/IO, LTE RSRP, LTE SINR, LTE RSRQ, CELL ID, Operator, Operator number, Connection type, Temperature, PIN count to Azure IoT Hub server
SYSTEM CHARACTERISTICS
CPU Atheros Wasp, MIPS 74Kc, 550 MHz
RAM 128 MB, DDR2
FLASH storage 16 MB, SPI Flash
FIRMWARE / CONFIGURATION
WEB UI Update FW from file, check FW on server, configuration profiles, configuration backup, restore point
FOTA Update FW/configuration from server
RMS Update FW/configuration for multiple devices
Keep settings Update FW without losing current configuration
FIRMWARE CUSTOMIZATION
Operating system RutOS (OpenWrt based Linux OS)
Supported languages Busybox shell, Lua, C, C++
Development tools SDK package with build environment provided
LOCATION TRACKING
GNSS GPS, GLONASS, BeiDou, Galileo and QZSS
Coordinates GNSS coordinates via WebUI, SMS, TAVL, RMS
NMEA NMEA 0183
NTRIP NTRIP protocol (Networked Transport of RTCM via Internet Protocol)
Server software Supported server software TAVL, RMS
Geofencing Configurable multiple geofence zones
SERIAL
RS232 DB9 connector, full RS232 (with RTS, CTS)
RS485 RS485 Full Duplex (4 wires) and Half Duplex (2 wires). 300-115200 baud rate
Serial functions Console, Serial over IP, Modem, MODBUS gateway, NTRIP Client
INPUT/OUTPUT
Input 1 x digital dry input (0 – 3 V), 1 x digital galvanically isolated input (0 – 30 V), 1 x analog input (0 – 24 V), 1 x Digital non-isolated input (on 4 pin power connector, 0 – 5 V detected as logic low, 8 – 30 V detected as logic high)
Output 1 x digital open collector output (30 V, 250 mA), 1 x SPST relay output (40 V, 4 A), 1 x Digital open collector output (30 V, 300 mA, on 4 pin power connector)
Events SMS, EMAIL, RMS
USB
Data rate USB 2.0
Applications Samba share, USB-to-serial
External devices Possibility to connect external HDD, flash drive, additional modem, printer
Storage formats FAT, FAT32, NTFS
SD CARD
Physical size Micro SD
Applications Samba share
Capacity Up to 32 GB
POWER
Connector 4 pin industrial DC power socket
Input voltage range 9 – 30 VDC reverse polarity protection; surge protection >31 VDC 10us max
PoE (passive) Passive PoE over spare pairs. Possibility to power up through LAN port, not compatible with IEEE802.3af, 802.3at and 802.3bt standards
Power consumption < 2 W idle, < 7 W Max
PHYSICAL INTERFACES (PORTS, LEDS, ANTENNAS, BUTTONS, SIM)
Ethernet 4 x RJ45 ports, 10/100 Mbps
I/O’s 2 x Inputs and 2 x Outputs on 10 pin industrial socket, 1 x Digital input and 1 x Digital output on 4 pin power connector (available from HW revision 1600)
Status LEDs 1 x bi-color connection status LED, 5 x connection strength LEDs, 4 x LAN status LEDs, 1 x Power LED
SIM 2 x SIM slots (Mini SIM – 2FF), 1.8 V/3 V, external SIM holders, eSIM (Optional)
Power 1 x 4 pin power connector
Input/output 1x 10 pin industrial socket for inputs/outputs
Antennas 2 x SMA for LTE, 2 x RP-SMA for WiFi, 1 x SMA for GNSS
USB 1 x USB A port for external devices
SD card Micro SD card slot
RS232 1 x DB9 socket
RS485 1 x 6 pin industrial socket
Reset Reboot/User default reset/Factory reset button
PHYSICAL SPECIFICATION
Casing material Aluminium housing, plastic panels
Dimensions (W x H x D) 110 x 50 x 100 mm
Weight 287 g
Mounting options DIN rail (can be mounted on two sides), flat surface placement
OPERATING ENVIRONMENT
Operating temperature -40 °C to 75 °C
Operating humidity 10% to 90% non-condensing
Ingress Protection Rating IP30
REGULATORY & TYPE APPROVALS
Regulatory CE/RED, FCC, IC/ISED, EAC, RCM, PTCRB, RoHS, WEEE, Wi-Fi Alliance CE/RED, FCC, IC, PTCRB, RCM, EAC, CCC, RoHS, WEEE, IP rating, Anatel, GCF, REACH, E-mark, DNV GL, ECE Regulation 118, Morocco ANRT, Thailand NBTC, Ukraine UCRF, SDPPI (POSTEL), WiFi Certified, MODBUS Conformance
Operator AT&T, Verizon
Vehicle ECE R10 (E-mark)
ECE R118
EMI IMMUNITY
Standards Draft EN 301 489-1 V2.2.0, Draft EN 301 489-17 V3.2.0, Draft EN 301 489-19 V2.1.0, Draft EN 301 489-52 V1.1.0
FCC 47 CFR Part 15B (2017), ANSI C63.4 (2014)
ESD EN61000-4-2:2009
RS EN 61000-4-3:2006 + A1:2008 + A2:2010
EFT EN 61000-4-4:2012
Surge immunity (AC Power Line) EN 61000-4-5:2006
Surge immunity (Ethernet ports) EN 61000-4-5:2014, clause 7.1 of ITU-T K21
Transient and surges ISO 7632-2:2004
CS EN 61000-4-6:2009
DIP EN 61000-4-11:2004
RF
Standards EN 300 328 V2.1.1, EN 301 511 V12.5.1, EN 301 908-1 V11.1.1, EN 301 908-2 V11.1.1, EN 301 908-13 V11.1.1, EN 303 413 V1.1.0
AS/CA S042.1:2018, AS/ACIF S042.3:2005, AS/CA S042.4:2018, AS/NZS 4268:2017
FCC 47 CFR Part 15C (2017), FCC 47 CFR Part 2 (2017), FCC 47 CFR Part 22H (2017), FCC 47 CFR Part 24E (2017), FCC 47 CFR Part 27C (2017)
RSS-Gen Issue 4 (2014), RSS-247 Issue 2 (2017), RSS-132 Issue 3 (2013), RSS-133 Issue 6 (2013), RSS-139 Issue 3, RSS-130 Issue 1
SAFETY
Standards IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am 2:2013
AS/NZS 60950.1:2015
EN 50665:2017, EN 62311:2008
FCC 47 CFR Part 1 1.1310
RSS-102 Issue 5 (2015)
ENVIRONMENTAL
Ingress Protect LST EN 60529:1999+A1+AC:2002
Vibration Class guideline-DNVGL-CG-0339:2016
EN 60068-2-6:2008

Additional information

Weight 0.5 kg

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Refund Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
  •  
     
Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

Cancellation / Return / Exchange Policy

Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng  and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”). 

Cancellation 

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled 
 
To cancel an order, please visit the My Account > My Order section on the website. Click on Cancel Order button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders 

Bulk Orders 

Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section. 

Returns 

The following general returns policy is applicable to all items sold on dirigible.com.ng. 

1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

  • Product delivered is different from what was ordered 
  • Product was received in a physically damaged condition or was found defective when package was opened. 
  • The product or parts of the product or accessories that were described on the website as “In the Box” was missing. 

All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories. 

Please Note: Any product noticed as Received in Physically Damaged Condition or Damage upon Delivery has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted. 

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged 

  • Mobile Phones and Laptops 
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass. 
  • All console games and PC games that are labeled as non-returnable on their product detail pages. 

2. All items to be returned must be in their original condition along with the following. 

  • Original Order Invoice 
  • Original packaging with labels, user manuals and warranty card 
  • Serial Number/IMEI of the product being returned should match our system 
  • Any accessories/components, combo or bundle products or freebies you received with the purchase 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers 
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to – 
  • 1. GAS Leakages in Air Conditioners 
  • 2. Wrong connections or Wrong installations 
  • 3. Missing items reported, damages, dents etc. 

  • For DOA of non-installable products, replacements would be processed basis the following 
  • a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 
  • c)  DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund 
  • Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return 
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled 

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information. 

The associated return window and exceptions (if any) for returns as per category is defined below: 
 
 

Product/Category Return Window and Exceptions 
Mobiles and Tablets 
Mobiles 10 Days, Replacement only 
Mobile Accessories 10 Days, Replacement only 
Screen guards, screen protectors and tempered glasses are non-returnable. 
Tablets 10 Days; Replacement only 
Computers and Accessories 
Laptops 10 Days; Replacement only 
Software Software products are not eligible for returns/ replacements. 
Office & Stationery Supplies 10 Days; Replacement only 
Printers 10 Days; Replacement only 
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only 
Cameras, Audio and Video 
Product/Category Return Window and Exceptions 
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only 
Headsets 10 Days; Replacement only 
Audio 
Home Theater in a Box 10 Days; Replacement only 
Sound Bar 
Specialty Speakers 
Multimedia Speakers 10 Days; Replacement Only 
Entertainment 
Televisions 10 Days; Replacement Only 
Small and Large Appliances 
Large Appliances – Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only 
Personal Care and Grooming 
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only 

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above 
 
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders. 

How to generate a Return Request: 

  • Please call our customer support centre at +234 915 387 7294 or email us at  dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. 
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit. 
  • Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report. 
  • If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product. 
     
     
For Insta and Standard Delivery 
Original Order – MODE OF PAYMENT MODE OF REFUND 
Credit Card Credit Card 
Debit Card Debit Card 
Net-Banking Net-Banking 
Existing Store-Credit Store Credit 
Cash on Delivery Store Credit 
Wallet Wallet 
Store Credit + another mode Store Credit and the same Mode of Payment 
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Pick At Store Orders 
Any mode of payment Store credit loaded on Gift Voucher 

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