Brand Tenda
Model Name RX12LPro
Special Feature Remote Access
Frequency Band Class Dual-Band
Wireless Communication Standard 802.11ax
Compatible Devices Smartphone
Frequency 5 GHz
Recommended Uses For Product Gaming
Included Components AX3000 Smart Dual-band Wifi 6 Router RX12LPro*1, RJ45 Ethernet Cable*1, Power Adapter*1, Quick Installation Guide*1AX3000 Smart Dual-band Wifi 6 Router RX12LPro*1, RJ45 Ethernet Cable*1, Power Adapter*1, Quick Installation Guide*1
Connectivity Technology Wi-Fi
𝐀𝐗𝟑𝟎𝟎𝟎 𝐃𝐮𝐚𝐥-𝐁𝐚𝐧𝐝 𝐖𝐢𝐅𝐢 𝟔 𝐑𝐨𝐮𝐭𝐞𝐫 𝐟𝐨𝐫 𝐇𝐨𝐦𝐞— Ideal for VR, gaming, 4K streaming, IPTV and more with Wi-Fi speeds up to 3.0 Gbps (2402 Mbps on 5 GHz band and 574 Mbps on 2.4 GHz band)
𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐂𝐨𝐨𝐥𝐢𝐧𝐠 𝐃𝐞𝐬𝐢𝐠𝐧 𝐟𝐨𝐫 𝐓𝐨𝐩 𝐒𝐩𝐞𝐞𝐝— Compared to traditional horizontal routers, the Vertical Wireless Router has a larger air contact area to improve heat dissipation efficiency and enable your network stability without delay
𝐒𝐭𝐫𝐨𝐧𝐠𝐞𝐫 𝐖𝐢𝐅𝐢 𝐒𝐢𝐠𝐧𝐚𝐥 𝐭𝐡𝐫𝐨𝐮𝐠𝐡𝐨𝐮𝐭 𝐘𝐨𝐮𝐫 𝐇𝐨𝐦𝐞— 5 high-performance signal enhancement modules and external antennas combine to extend strong and reliable Wi-Fi signal. The signal is stronger when it passes through one more wall than four antennas
𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐌𝐨𝐫𝐞 𝐃𝐞𝐯𝐢𝐜𝐞𝐬 — With OFDMA and MU-MIMO technology, increasing capacity to enable simultaneous transmission to more devices, more stable network without delay
𝐄𝐚𝐬𝐲 𝐒𝐞𝐭𝐮𝐩 𝐢𝐧 𝐦𝐢𝐧𝐮𝐭𝐞𝐬— The Web GUl or Tenda Wi-Fi APP helps you to setup, monitor, & manage your home or guest network easily & quickly. You can monitor the network status & schedule Internet access for your children via built-in parental controls
𝐓𝐞𝐧𝐝𝐚 𝐖𝐢𝐅𝐢+ 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧 — A simple way to form and extend the WiFi network with the same Wi-Fi name for seamless whole-home coverage by adding a WiFi+ Router
𝐒𝐞𝐜𝐮𝐫𝐞 𝐖𝐢-𝐅𝐢 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 — It compatibles with IPv6 and supports WPA3 security mechanisms to enhance personal network cybersecurity
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Refund Policy
Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”).
Cancellation
Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders
Bulk Orders
Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section.
Returns
The following general returns policy is applicable to all items sold on dirigible.com.ng.
1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:
Product delivered is different from what was ordered
Product was received in a physically damaged condition or was found defective when package was opened.
The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories.
Please Note: Any product noticed as “Received in Physically DamagedCondition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted.
The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged
Mobile Phones and Laptops
Mobile Phone accessories like screen guards, screen protectors and tempered glass.
All console games and PC games that are labeled as non-returnable on their product detail pages.
2. All items to be returned must be in their original condition along with the following.
Original Order Invoice
Original packaging with labels, user manuals and warranty card
Serial Number/IMEI of the product being returned should match our system
Any accessories/components, combo or bundle products or freebies you received with the purchase
For Wrong product/colour, incorrect description and missing accessories, the product should be unused
For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers
Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to –
1. GAS Leakages in Air Conditioners
2. Wrong connections or Wrong installations
3. Missing items reported, damages, dents etc.
For DOA of non-installable products, replacements would be processed basis the following
a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre
b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre
c) DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund
Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return
Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled
3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information.
The associated return window and exceptions (if any) for returns as per category is defined below:
Product/Category
Return Window and Exceptions
Mobiles and Tablets
Mobiles
10 Days, Replacement only
Mobile Accessories
10 Days, Replacement only
Screen guards, screen protectors and tempered glasses are non-returnable.
Tablets
10 Days; Replacement only
Computers and Accessories
Laptops
10 Days; Replacement only
Software
Software products are not eligible for returns/ replacements.
Office & Stationery Supplies
10 Days; Replacement only
Printers
10 Days; Replacement only
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads
For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders.
How to generate a Return Request:
Please call our customer support centre at +234 915 387 7294 or email us at dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated.
Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit.
Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report. The replacement product will be shipped out basis the evaluation report.
If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product.
For Insta and Standard Delivery
Original Order – MODE OF PAYMENT
MODE OF REFUND
Credit Card
Credit Card
Debit Card
Debit Card
Net-Banking
Net-Banking
Existing Store-Credit
Store Credit
Cash on Delivery
Store Credit
Wallet
Wallet
Store Credit + another mode
Store Credit and the same Mode of Payment
Pick At Store Orders
Any mode of payment
Store credit loaded on Gift Voucher
Cancellation / Return / Exchange Policy
Dirigible Technologies Nig Ltd, a company incorporated under the laws of Nigeria, having its registered office at Mazars building 2nd Floor 18, Oba Akran Avenue 100212 Ikeja Lagos-Nigeria (“the Company”) offers various Online Wholesale and retail solutions, including through its website www.dirigible.com.ng and other applications (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”).
Cancellation
Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled
To cancel an order, please visit the “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders
Bulk Orders
Dirigible.com.ng reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section.
Returns
The following general returns policy is applicable to all items sold on dirigible.com.ng.
1. A product purchased on Dirigible.com.ng is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:
Product delivered is different from what was ordered
Product was received in a physically damaged condition or was found defective when package was opened.
The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
All our packages come with “Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal has tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, an incorrect product, or missing accessories.
Please Note: Any product noticed as “Received in Physically DamagedCondition or Damage upon Delivery“ has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted.
The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged
Mobile Phones and Laptops
Mobile Phone accessories like screen guards, screen protectors and tempered glass.
All console games and PC games that are labeled as non-returnable on their product detail pages.
2. All items to be returned must be in their original condition along with the following.
Original Order Invoice
Original packaging with labels, user manuals and warranty card
Serial Number/IMEI of the product being returned should match our system
Any accessories/components, combo or bundle products or freebies you received with the purchase
For Wrong product/colour, incorrect description and missing accessories, the product should be unused
For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Dscw engineers
Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Dirigible Stores’s service team Dscw. Any damages or defects for such products will not be accepted. These could include but not limited to –
1. GAS Leakages in Air Conditioners
2. Wrong connections or Wrong installations
3. Missing items reported, damages, dents etc.
For DOA of non-installable products, replacements would be processed basis the following
a) All Apple products (smartphones, MacBook’s, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre
b) Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre
c) DOA products should be handed over to the delivery pick-up person as sealed by the brand. Any tampering done to the brand DOA seal will not be accepted for a replacement or refund
Final QA of the product and certification of defect by the Dscw engineers when the product is received back as a return
Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled
3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Dirigible Stores shall not be liable for any misuse or usage of such information.
The associated return window and exceptions (if any) for returns as per category is defined below:
Product/Category
Return Window and Exceptions
Mobiles and Tablets
Mobiles
10 Days, Replacement only
Mobile Accessories
10 Days, Replacement only
Screen guards, screen protectors and tempered glasses are non-returnable.
Tablets
10 Days; Replacement only
Computers and Accessories
Laptops
10 Days; Replacement only
Software
Software products are not eligible for returns/ replacements.
Office & Stationery Supplies
10 Days; Replacement only
Printers
10 Days; Replacement only
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads
For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders.
How to generate a Return Request:
Please call our customer support centre at +234 915 387 7294 or email us at dirigiblestores@dirigible.com.ng to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated.
Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit.
Once we receive the product back, our Dscw engineers will evaluate the returned product and provide a resolution based on the evaluation report. The replacement product will be shipped out basis the evaluation report.
If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product.
Dear Esteemed customers. Due to current exchange rate fluctuations, our old prices are no longer valid. We apologize for the delay in updating the price on our website. Please contact us to confirm the new price and product availability before placing your order. Call/SMS/WhatsApp: +234 818 024 5741 Email: sales@dirigible.com.ng
Thanks for your usual cooperation Dirigible Management
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